(12-01-2022, 11:54 AM)plop442 Wrote:

(11-30-2022, 10:27 PM)djduderizx Wrote:

(11-30-2022, 03:56 PM)plop442 Wrote: You're gonna have to contact the bank, unfortunately. I just got a refund from John lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

Are you UK?

yes

(12-01-2022, 09:06 PM)Doomza Wrote: They use CCTV at JL so they can see the item was packaged with seals.

(12-01-2022, 05:53 PM)Trical Wrote: They got back to me and said that, "We cannot do anything about this and the only way for you to get your money back is by contacting the bank and doing a charge back. Which may be disputed."
I said to them how do they know if the item was in the box or not?

(12-01-2022, 05:53 PM)Trical Wrote: to which they replied "we looked over the footage and the item had it's seals on it."

(12-01-2022, 05:53 PM)Trical Wrote: I explained that what I got after I opened the seals was just and empty box.
They were like "you would need to contact your bank then if you want your money back, because as it stands, nothing can be done."

(12-01-2022, 05:53 PM)Trical Wrote: Should I just do a charge back with my bank?

(11-30-2022, 03:56 PM)plop442 Wrote: You're gonna have to contact the bank, unfortunately. I just got a refund from John lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

(12-02-2022, 02:14 AM)mothered Wrote:

(12-01-2022, 09:06 PM)Doomza Wrote: They use CCTV at JL so they can see the item was packaged with seals.

So what?

How can CCTV footage possibly conclude the goods were enclosed? If they cannot provide evidence of that, then their Investigation Is deemed Inconclusive, hence the claim must be approved due to Insufficient evidence.

(12-01-2022, 05:53 PM)Trical Wrote: They got back to me and said that, "We cannot do anything about this and the only way for you to get your money back is by contacting the bank and doing a charge back. Which may be disputed."
I said to them how do they know if the item was in the box or not?

Absolutely spot on.

(12-01-2022, 05:53 PM)Trical Wrote: to which they replied "we looked over the footage and the item had it's seals on it."

And?

Did the footage capture the contents enclosed? Obviously not.

(12-01-2022, 05:53 PM)Trical Wrote: I explained that what I got after I opened the seals was just and empty box.
They were like "you would need to contact your bank then if you want your money back, because as it stands, nothing can be done."

Rubbish.

Tell them to escalate your claim on the grounds of Insufficient evidence as discussed In my first quote above.

(12-01-2022, 05:53 PM)Trical Wrote: Should I just do a charge back with my bank?

Not yet.

Request the escalation.

(12-02-2022, 10:37 AM)Trical Wrote: I've asked for another escalation and should hear back in 24 hours.

(12-02-2022, 10:37 AM)Trical Wrote: They don't know how to respond when I asked the reps, how they know if the item is in the box or not.

(12-02-2022, 07:12 AM)EquitableEngineer Wrote:

(11-30-2022, 03:56 PM)plop442 Wrote: You're gonna have to contact the bank, unfortunately. I just got a refund from John
lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

Can you explain your process? Did you initiate a return and then JL sent you a postage label from EVRI which you then manipulated to facilitate the LIT?

Also what is the difference between FTID and LIT ? I know the outcomes are different but what are the mechanics of a LIT ?

(12-02-2022, 07:12 AM)EquitableEngineer Wrote: Also what is the difference between FTID and LIT ?

(12-03-2022, 09:58 AM)plop442 Wrote:

(12-02-2022, 07:12 AM)EquitableEngineer Wrote:

(11-30-2022, 03:56 PM)plop442 Wrote: You're gonna have to contact the bank, unfortunately. I just got a refund from John
lewis for over 500. I did evri LIT. if you or anyone need lit done, I can. £20 per label.

Can you explain your process? Did you initiate a return and then JL sent you a postage label from EVRI which you then manipulated to facilitate the LIT?

Also what is the difference between FTID and LIT ? I know the outcomes are different but what are the mechanics of a LIT ?

Yes. I initiated a return and got an evri label. I then manipulated the label so it becomes "lost in transit".
LIT is better because it makes the tracking stop somewhere in the tracking. Ftid, companies will investigate and it's easier for them to deny claims because the courier will tell them gps coords, weight of package, etc. LIT just shows the tracking has stopped and of you use a courier that is actually shiy like evri, you're good to go.

(12-03-2022, 10:27 AM)mothered Wrote:

(12-02-2022, 07:12 AM)EquitableEngineer Wrote: Also what is the difference between FTID and LIT ?

They're a variant of each other, that Involves label manipulation to succeed.

(12-03-2022, 11:43 AM)EquitableEngineer Wrote:

(12-03-2022, 09:58 AM)plop442 Wrote:

(12-02-2022, 07:12 AM)EquitableEngineer Wrote: Can you explain your process? Did you initiate a return and then JL sent you a postage label from EVRI which you then manipulated to facilitate the LIT?

Also what is the difference between FTID and LIT ? I know the outcomes are different but what are the mechanics of a LIT ?

Yes. I initiated a return and got an evri label. I then manipulated the label so it becomes "lost in transit".
LIT is better because it makes the tracking stop somewhere in the tracking. Ftid, companies will investigate and it's easier for them to deny claims because the courier will tell them gps coords, weight of package, etc. LIT just shows the tracking has stopped and of you use a courier that is actually shiy like evri, you're good to go.

Very nice indeed, what is your success rate from using LIT ?

(12-03-2022, 10:27 AM)mothered Wrote:

(12-02-2022, 07:12 AM)EquitableEngineer Wrote: Also what is the difference between FTID and LIT ?

They're a variant of each other, that Involves label manipulation to succeed.

I see thanks

(12-02-2022, 11:30 AM)mothered Wrote:

(12-02-2022, 10:37 AM)Trical Wrote: I've asked for another escalation and should hear back in 24 hours.

Good.

They must address the question you put forward.

(12-02-2022, 10:37 AM)Trical Wrote: They don't know how to respond when I asked the reps, how they know if the item is in the box or not.

That's because there's no way for them to provide evidence of what was enclosed In the box at the time their CCTV captured the footage.

It's a huge vulnerability that should be exploited against every company that operates similarly.