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+--- Thread: AMD SE help (/Thread-AMD-SE-help)
RE: AMD SE help - Sutfnabor - 11-23-2022
(11-16-2022, 03:23 PM)mothered Wrote: What was their exact request?
They wanted me to attach the confirmation email to a reply, but now they don't want that anymore. They just keep telling me that they can't process the RMA because their warehouse received an empty package with no CPU inside.
Sorry for the late reply by the way.
RE: AMD SE help - mothered - 11-23-2022
(11-23-2022, 09:36 AM)Sutfnabor Wrote: They just keep telling me that they can't process the RMA because their warehouse received an empty package with no CPU inside.Did you actually box them?
(11-23-2022, 09:36 AM)Sutfnabor Wrote: Sorry for the late reply by the way.No problem whatsoever.
RE: AMD SE help - Sutfnabor - 11-23-2022
mothered Wrote: Did you actually box them?I sealed the box with white tape, then cut it open and closed it again with green tape (this was visible on the pictures they provided) but apparently this wasn't enough because they claimed there were no signs of tampering.
I pointed out the fact that there was tape on the box I didn't use but they ignored me.
RE: AMD SE help - mothered - 11-24-2022
(11-23-2022, 03:27 PM)Sutfnabor Wrote:That's boxing them.mothered Wrote: Did you actually box them?I sealed the box with white tape, then cut it open and closed it again with green tape
(11-23-2022, 03:27 PM)Sutfnabor Wrote: (this was visible on the pictures they provided) but apparently this wasn't enough because they claimed there were no signs of tampering.Ask them to provide evidence that every package they tape and dispatch, Is In the same form of taping (colour-wise) as the one you returned.
I pointed out the fact that there was tape on the box I didn't use but they ignored me.
RE: AMD SE help - Sutfnabor - 12-02-2022
I have asked them for pictures of my package as it arrived at their warehouse, pointed out the signs of tampering but they keep saying that they can not help me further without actually receiving the cpu.
RE: AMD SE help - mothered - 12-03-2022
(12-02-2022, 04:14 PM)Sutfnabor Wrote: I have asked them for pictures of my package as it arrived at their warehouse, pointed out the signs of tampering but they keep saying that they can not help me further without actually receiving the cpu.Ridiculous to say the least.
Request an escalation.
RE: AMD SE help - Sutfnabor - 12-03-2022
(12-03-2022, 03:31 AM)mothered Wrote: Request an escalation.When I say that they just reply with ''our warehouse has escalated that they have not received your CPU and we can not continue the RMA without receiving it''.
RE: AMD SE help - mothered - 12-03-2022
(12-03-2022, 12:46 PM)Sutfnabor Wrote: When I say that they just reply with ''our warehouse has escalated that they have not received your CPU and we can not continue the RMA without receiving it''.Hilarious response. Probably generated by a 17-year-old high school dropout.
The warehouse has nothing to do with an escalation. You're requesting the claim be reviewed by a team member on a senior level.
RE: AMD SE help - Sutfnabor - 12-03-2022
(12-03-2022, 03:11 PM)mothered Wrote: The warehouse has nothing to do with an escalation. You're requesting the claim be reviewed by a team member on a senior level.I have sent them another email, I will keep this thread updated.
RE: AMD SE help - mothered - 12-04-2022
(12-03-2022, 09:25 PM)Sutfnabor Wrote: I have sent them another email, I will keep this thread updated.Good.
If need be, keep repeating It until they address your concern accordingly.