[Update] Lenovo return - Printable Version

[Update] Lenovo return - Printable Version

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RE: [Update] Lenovo return - Saibokbuy - 10-13-2022

update:

Oct 13, the lenovo customer service eats their words. But I did not record the calling record. Damn.

What I did is that I reported to Paypal.
reason as not as described.
I said that I just received the items on Oct 3. Which is super delayed.
and the item I received is not what I ordered.
Lenovo did not respond properly and did not solve my question.
So I setup the claim.

What should I do guys. I really stuck on this 4700$. Damn me.

RE: [Update] Lenovo return - HH011210602 - 10-13-2022

I swear if A store don’t reply to the pp claim within a certain amount of time you win the claim and get a refund

RE: [Update] Lenovo return - Saibokbuy - 10-13-2022

(10-13-2022, 08:10 PM)HH011210602 Wrote: I swear if A store don’t reply to the pp claim within a certain amount of time you win the claim and get a refund

I got you, lets just hope Lenovo just like what I encountered, doesn't give Paypal a shit.

RE: [Update] Lenovo return - mothered - 10-14-2022

(10-13-2022, 07:49 PM)Saibokbuy Wrote: What I did is that I reported to Paypal.
reason as not as described.
I said that I just received the items on Oct 3. Which is super delayed.
and the item I received is not what I ordered.

What did PayPal have to say about It?

RE: [Update] Lenovo return - Saibokbuy - 10-14-2022

(10-14-2022, 02:53 AM)mothered Wrote:
(10-13-2022, 07:49 PM)Saibokbuy Wrote: What I did is that I reported to Paypal.
reason as not as described.
I said that I just received the items on Oct 3. Which is super delayed.
and the item I received is not what I ordered.
What did PayPal have to say about It?

I still have not received any reply from Paypal yet. If I received, I will update here.

RE: [Update] Lenovo return - Exodeen - 10-14-2022

did you send a complaint to the seller via paypal? you will have to transform your complaint into a dispute if it is not already done, Paypal will ask you to return the item and provide a tracking number

RE: [Update] Lenovo return - Saibokbuy - 10-14-2022

(10-14-2022, 07:40 AM)Exodeen Wrote: did you send a complaint to the seller via paypal? you will have to transform your complaint into a dispute if it is not already done, Paypal will ask you to return the item and provide a tracking number

So if I transform, will it need the reason for dispute? How to deal with that?

RE: [Update] Lenovo return - mothered - 10-14-2022

(10-14-2022, 08:58 AM)Saibokbuy Wrote:
(10-14-2022, 07:40 AM)Exodeen Wrote: did you send a complaint to the seller via paypal? you will have to transform your complaint into a dispute if it is not already done, Paypal will ask you to return the item and provide a tracking number

So if I transform, will it need the reason for dispute? How to deal with that?

You've already opened a dispute through PayPal's Resolution Centre, hence the seller will be contacted and (If they respond) they'll try and resolve the matter.

If an agreement cannot be reached, you'd escalate the dispute to a claim - that's when PayPal takes over and decides the outcome.

RE: [Update] Lenovo return - Saibokbuy - 10-14-2022

(10-14-2022, 09:44 AM)mothered Wrote:
(10-14-2022, 08:58 AM)Saibokbuy Wrote:
(10-14-2022, 07:40 AM)Exodeen Wrote: did you send a complaint to the seller via paypal? you will have to transform your complaint into a dispute if it is not already done, Paypal will ask you to return the item and provide a tracking number

So if I transform, will it need the reason for dispute? How to deal with that?
You've already opened a dispute through PayPal's Resolution Centre, hence the seller will be contacted and (If they respond) they'll try and resolve the matter.

If an agreement cannot be reached, you'd escalate the dispute to a claim - that's when PayPal takes over and decides the outcome.

Mothered, do you have any idea what supporting evidence I can make to make my claim more convincing to Paypal?

RE: [Update] Lenovo return - mothered - 10-15-2022

(10-14-2022, 05:56 PM)Saibokbuy Wrote: Mothered, do you have any idea what supporting evidence I can make to make my claim more convincing to Paypal?

If the details below can be justified, you well and truly have enough evidence In support of your claim.

(10-14-2022, 05:56 PM)Saibokbuy Wrote: the item I received is not what I ordered.
Lenovo did not respond properly and did not solve my question.