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+--- Thread: S/N method (/Thread-S-N-method)
RE: S/N method - mothered - 08-27-2022
(08-27-2022, 06:34 AM)Karyzelka Wrote: Thats going to be my strategy, ill pressing them over a manufacturer defect and how it was a safety hazard.Companies take health & safety seriously, so putting liability on the manufacturer Is an excellent approach.
(08-27-2022, 06:34 AM)Karyzelka Wrote: Thanks for giving me hope though ahahaha.You're most welcome.
RE: S/N method - Karyzelka - 08-27-2022
(08-27-2022, 10:42 AM)mothered Wrote:(08-27-2022, 06:34 AM)Karyzelka Wrote: Thats going to be my strategy, ill pressing them over a manufacturer defect and how it was a safety hazard.Companies take health & safety seriously, so putting liability on the manufacturer Is an excellent approach.
(08-27-2022, 06:34 AM)Karyzelka Wrote: Thanks for giving me hope though ahahaha.You're most welcome.
I'll post an update if I'm successful.
RE: S/N method - mothered - 08-27-2022
(08-27-2022, 12:34 PM)Karyzelka Wrote:Good luck.(08-27-2022, 10:42 AM)mothered Wrote:(08-27-2022, 06:34 AM)Karyzelka Wrote: Thats going to be my strategy, ill pressing them over a manufacturer defect and how it was a safety hazard.Companies take health & safety seriously, so putting liability on the manufacturer Is an excellent approach.
(08-27-2022, 06:34 AM)Karyzelka Wrote: Thanks for giving me hope though ahahaha.You're most welcome.
I'll post an update if I'm successful.
I shall await your reply.
RE: S/N method - Karyzelka - 08-30-2022
(08-27-2022, 12:43 PM)mothered Wrote:(08-27-2022, 12:34 PM)Karyzelka Wrote:Good luck.(08-27-2022, 10:42 AM)mothered Wrote: Companies take health & safety seriously, so putting liability on the manufacturer Is an excellent approach.
You're most welcome.
I'll post an update if I'm successful.
I shall await your reply.
Been emailing them everyday, and everytime it's the same reply, We can't do anything.....we have strong warranty rules....You need to recover the laptop. I think the Se failed unless somehow I provide pictures of it, I've no photoshop skills so the Se is probably in the bin.
RE: S/N method - mothered - 08-30-2022
(08-30-2022, 05:41 AM)Karyzelka Wrote: Been emailing them everyday, and everytime it's the same reply, We can't do anything.....we have strong warranty rules....You need to recover the laptop. I think the Se failed unless somehow I provide pictures of it, I've no photoshop skills so the Se is probably in the bin.As discussed on the first page of this thread, did you request an escalation?
RE: S/N method - Karyzelka - 08-30-2022
(08-30-2022, 10:22 AM)mothered Wrote:(08-30-2022, 05:41 AM)Karyzelka Wrote: Been emailing them everyday, and everytime it's the same reply, We can't do anything.....we have strong warranty rules....You need to recover the laptop. I think the Se failed unless somehow I provide pictures of it, I've no photoshop skills so the Se is probably in the bin.As discussed on the first page of this thread, did you request an escalation?
Yep done it twice with no result. Third time the charm?
RE: S/N method - mothered - 08-30-2022
(08-30-2022, 10:23 AM)Karyzelka Wrote: Yep done it twice with no result. Third time the charm?Tell them you took photos just prior to disposing It, and you're more than happy to provide them as evidence of the damage.
If they agree to It, your concerns are over and done with - photos can be manipulated. The only thing for you, Is to find someone who can Photoshop It.
RE: S/N method - Karyzelka - 09-01-2022
(08-30-2022, 10:55 AM)mothered Wrote:(08-30-2022, 10:23 AM)Karyzelka Wrote: Yep done it twice with no result. Third time the charm?Tell them you took photos just prior to disposing It, and you're more than happy to provide them as evidence of the damage.
If they agree to It, your concerns are over and done with - photos can be manipulated. The only thing for you, Is to find someone who can Photoshop It.
They told me that simply photos wouldnt suffice. I think its a loss. I guess you win some you lose some, Razer is not worth it.
RE: S/N method - mothered - 09-02-2022
(09-01-2022, 06:55 PM)Karyzelka Wrote: They told me that simply photos wouldnt suffice.What was their exact reply?
RE: S/N method - Karyzelka - 09-02-2022
(09-02-2022, 02:55 AM)mothered Wrote:(09-01-2022, 06:55 PM)Karyzelka Wrote: They told me that simply photos wouldnt suffice.What was their exact reply?
"We understand how hard this is for you but we are unable to proceed further without the physical device as advised earlier. For every warranty claim, the original device is needed for inspection purposes and as advised earlier, we only proceed with repair services for the Razer system " blah blah blah , it's a long messege but thats the most important part