Quote:I also told them to give me proof of what happened to this shipment because I was 100% sure I didn't receive it

(06-24-2022, 05:16 PM)Danteraz Wrote:

(06-24-2022, 05:04 PM)mothered Wrote:

Quote: I tried to claim that the order didn't come and I was denied

On what grounds did they decline the claim?

They answered this to me.

"Hello:
I'm sorry to know that you still don't receive your package No. **********  even though the tracking says it's already delivered.
Tracking indicates that the package was delivered using a temporary password.
Temporary password verification adds additional security to your deliveries, as the password is only available in the Ready to Deliver email, sent on the day of delivery. You can also access it in My Orders; to do this, click on "Track package" next to the corresponding order. Delivery will not be completed until the password is shared with the driver. Therefore, we cannot issue a replacement or refund for this order.
I recommend that you contact anyone who might have had access to your temporary password and therefore been able to receive this package for you.
Thank you for your understanding.
We welcome your feedback. Please use the buttons below to vote on your experience today.
Best regards,"


*Pd: The funny thing here is that I did not share the temporary password, but he got it by calling technical support.

(06-25-2022, 12:34 PM)Danteraz Wrote:

(06-24-2022, 05:16 PM)Danteraz Wrote:

(06-24-2022, 05:04 PM)mothered Wrote: On what grounds did they decline the claim?

They answered this to me.

"Hello:
I'm sorry to know that you still don't receive your package No. **********  even though the tracking says it's already delivered.
Tracking indicates that the package was delivered using a temporary password.
Temporary password verification adds additional security to your deliveries, as the password is only available in the Ready to Deliver email, sent on the day of delivery. You can also access it in My Orders; to do this, click on "Track package" next to the corresponding order. Delivery will not be completed until the password is shared with the driver. Therefore, we cannot issue a replacement or refund for this order.
I recommend that you contact anyone who might have had access to your temporary password and therefore been able to receive this package for you.
Thank you for your understanding.
We welcome your feedback. Please use the buttons below to vote on your experience today.
Best regards,"


*Pd: The funny thing here is that I did not share the temporary password, but he got it by calling technical support.

@mothered
Well, I made the phone call to Amazon, I had an assistant who was not so attentive, she just told me, the system does not allow me to give you any option, if the OTP was delivered to the delivery people.

At the end of the call I got an email, it was the one I wrote you a moment ago.

(06-25-2022, 01:06 PM)Danteraz Wrote: as a last resort I wanted to do the sealed box method because I still have the equipment in his original box, obviously I ordered the stickers to be able to seal the boxes again, I don't know what you think if it can work or will it be possible

(06-25-2022, 04:22 PM)mothered Wrote:

(06-25-2022, 01:06 PM)Danteraz Wrote: as a last resort I wanted to do the sealed box method because I still have the equipment in his original box, obviously I ordered the stickers to be able to seal the boxes again, I don't know what you think if it can work or will it be possible

Your account has been OFM'd, which gives Amazon all the more reason to check your return.

I'm not suggesting the sealed box won't work, but rather how your account's standing may Impact the method.

(06-25-2022, 04:30 PM)Danteraz Wrote: I'm not quite sure what you mean by 'verify your return'.

(06-25-2022, 04:30 PM)Danteraz Wrote: I don't want to bother you anymore because I feel like I'm asking too much

(06-25-2022, 04:30 PM)Danteraz Wrote: So what did you mention to me about?
'Request your claim to be escalated and explain all relevant details to them in this thread'

(06-25-2022, 04:45 PM)mothered Wrote:

(06-25-2022, 04:30 PM)Danteraz Wrote: I'm not quite sure what you mean by 'verify your return'.

Meaning they may open the sealed box to make sure you've returned the correct product.

(06-25-2022, 04:30 PM)Danteraz Wrote: I don't want to bother you anymore because I feel like I'm asking too much

No problem at all.

(06-25-2022, 04:30 PM)Danteraz Wrote: So what did you mention to me about?
'Request your claim to be escalated and explain all relevant details to them in this thread'

Amazon has an escalation team, whereby your claim Is reviewed (reassessed) by a senior member who was not Involved In the original decision with your claim.

(06-25-2022, 05:08 PM)Danteraz Wrote: If I try to insist that I did not receive the package I ordered and therefore want to escalate with a senior member, what could happen?

Quote:your claim Is reviewed (reassessed) by a senior member who was not Involved In the original decision with your claim.

(06-26-2022, 02:00 AM)mothered Wrote:

(06-25-2022, 05:08 PM)Danteraz Wrote: If I try to insist that I did not receive the package I ordered and therefore want to escalate with a senior member, what could happen?

As said:

Quote:your claim Is reviewed (reassessed) by a senior member who was not Involved In the original decision with your claim.

The objective Is to overturn the original decision that declined your claim.