(04-08-2022, 07:35 PM)prof Wrote: could i smash one and get the one refunded and send the other 2 back for a return?

(04-08-2022, 07:35 PM)prof Wrote: I have said all of this in an email to them now, waiting for their response, if they don't budge, I will try to find a managers email address or something to email instead

(04-08-2022, 07:35 PM)prof Wrote: as I have been stuck with a really stubborn CS rep, who said I can't escalate as they are the team leader.

(04-09-2022, 04:01 AM)mothered Wrote:

(04-08-2022, 07:35 PM)prof Wrote: I have said all of this in an email to them now, waiting for their response, if they don't budge, I will try to find a managers email address or something to email instead

Wait for their response and If need be, we'll tackle the next step from there.

(04-08-2022, 07:35 PM)prof Wrote: as I have been stuck with a really stubborn CS rep, who said I can't escalate as they are the team leader.

Nonsense.

The rep Is not part of senior management, nor the escalation team - who specifically handle complaints of this nature.

(04-09-2022, 10:23 AM)prof Wrote: Still waiting on a response from them, not sure if they are off on Saturdays or not.

(04-07-2022, 11:56 AM)prof Wrote: So I have some empty aftershave bottles that I plan on using for the smashed bottle method. I am just wondering, is it likely that they bring it up with the courier? I was planning on ordering the aftershaves from every site that stock them, but I am just worried that each store will contact the couriers and if I use the same courier multiple times, they may get suspicious about the same complaint from different stores?