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Wayfair refund botched - Printable Version

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RE: Wayfair refund botched - mothered - 03-25-2022

(03-25-2022, 08:58 AM)ABC157PLM Wrote: She said this is what Smeg themselves have told her.
That's a load of garbage.

She'd have neither the time nor the Inclination to contact Smeg. Moreover, why would the manufacturer go against what's written In their very own user manual? As you can see and as per my previous post, the product Is susceptible to catching fire, hence It definitely has the potential to cause personal Injury, thereby warrant Its disposal.

I wish this was my SE - I'd hammer her to the point of obtaining a written apology from the general manager.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: She also said that I can do either option but can not really guaranteed a refund without the product being returned.
Another useless reply.

She's requested two options for a reason - to assess the claim with the Intention to resolve It by way of a refund or replacement, and that's where It currently stands.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: Is this legal if I send proof of disposal?
Many companies operate as such, but that's on the grounds It was disposed of by (for example) the fire department - who can provide the report when they documented the Incident.

If you threw It In the trash yourself, the POD cannot be done.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: or is there anyway round that response?
Use the other alternative.

RE: Wayfair refund botched - ABC157PLM - 03-25-2022

(03-25-2022, 09:37 AM)mothered Wrote:
(03-25-2022, 08:58 AM)ABC157PLM Wrote: She said this is what Smeg themselves have told her.
That's a load of garbage.

She'd have neither the time nor the Inclination to contact Smeg. Moreover, why would the manufacturer go against what's written In their very own user manual? As you can see and as per my previous post, the product Is susceptible to catching fire, hence It definitely has the potential to cause personal Injury, thereby warrant Its disposal.

I wish this was my SE - I'd hammer her to the point of obtaining a written apology from the general manager.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: She also said that I can do either option but can not really guaranteed a refund without the product being returned.
Another useless reply.

She's requested two options for a reason - to assess the claim with the Intention to resolve It by way of a refund or replacement, and that's where It currently stands.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: Is this legal if I send proof of disposal?
Many companies operate as such, but that's on the grounds It was disposed of by (for example) the fire department - who can provide the report when they documented the Incident.

If you threw It In the trash yourself, the POD cannot be done.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: or is there anyway round that response?
Use the other alternative.

Wish I read the user's manual. I said that a substance leaked from the mixer and that I used tissue to clean it but it burnt through the tissue and my hand leaving a scar (got photoshop). Lesson to me to take more time with SE's and not rush
(03-25-2022, 10:43 PM)ABC157PLM Wrote:
(03-25-2022, 09:37 AM)mothered Wrote:
(03-25-2022, 08:58 AM)ABC157PLM Wrote: She said this is what Smeg themselves have told her.
That's a load of garbage.

She'd have neither the time nor the Inclination to contact Smeg. Moreover, why would the manufacturer go against what's written In their very own user manual? As you can see and as per my previous post, the product Is susceptible to catching fire, hence It definitely has the potential to cause personal Injury, thereby warrant Its disposal.

I wish this was my SE - I'd hammer her to the point of obtaining a written apology from the general manager.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: She also said that I can do either option but can not really guaranteed a refund without the product being returned.
Another useless reply.

She's requested two options for a reason - to assess the claim with the Intention to resolve It by way of a refund or replacement, and that's where It currently stands.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: Is this legal if I send proof of disposal?
Many companies operate as such, but that's on the grounds It was disposed of by (for example) the fire department - who can provide the report when they documented the Incident.

If you threw It In the trash yourself, the POD cannot be done.

(03-25-2022, 08:58 AM)ABC157PLM Wrote: or is there anyway round that response?
Use the other alternative.

Wish I read the user's manual. I said that a substance leaked from the mixer and that I used tissue to clean it but it burnt through the tissue and my hand leaving a scar (got photoshop). Lesson to me to take more time with SE's and not rush

With what I have just said in my previous reply. Do you still believe she wants the proof to offer me a refund or replacement?

RE: Wayfair refund botched - mothered - 03-26-2022

(03-25-2022, 10:43 PM)ABC157PLM Wrote: Wish I read the user's manual. I said that a substance leaked from the mixer and that I used tissue to clean it but it burnt through the tissue and my hand leaving a scar (got photoshop). Lesson to me to take more time with SE's and not rush
Not to worry.

I always mention the Importance of "researching" prior to hitting the SE, and this Is a prime example of why It must be done. Where does your claim currently stand?

RE: Wayfair refund botched - ABC157PLM - 03-27-2022

(03-26-2022, 04:52 AM)mothered Wrote:
(03-25-2022, 10:43 PM)ABC157PLM Wrote: Wish I read the user's manual. I said that a substance leaked from the mixer and that I used tissue to clean it but it burnt through the tissue and my hand leaving a scar (got photoshop). Lesson to me to take more time with SE's and not rush
Not to worry.

I always mention the Importance of "researching" prior to hitting the SE, and this Is a prime example of why It must be done. Where does your claim currently stand?

Planning to take the pictures today. I had to locate a skip in my local area to put it in

RE: Wayfair refund botched - mothered - 03-27-2022

(03-27-2022, 12:52 PM)ABC157PLM Wrote: Planning to take the pictures today. I had to locate a skip in my local area to put it in
Did she mention anything that must be specifically contained In the photo?

RE: Wayfair refund botched - ABC157PLM - 03-28-2022

(03-27-2022, 03:10 PM)mothered Wrote:
(03-27-2022, 12:52 PM)ABC157PLM Wrote: Planning to take the pictures today. I had to locate a skip in my local area to put it in
Did she mention anything that must be specifically contained In the photo?
No nothing whatsoever. This is becoming quite a jarring tasks

RE: Wayfair refund botched - akroma6668 - 03-28-2022

(03-28-2022, 12:12 PM)ABC157PLM Wrote:
(03-27-2022, 03:10 PM)mothered Wrote:
(03-27-2022, 12:52 PM)ABC157PLM Wrote: Planning to take the pictures today. I had to locate a skip in my local area to put it in
Did she mention anything that must be specifically contained In the photo?
No nothing whatsoever.  This is becoming quite a jarring tasks

Its their job to make it as painful as possible to SEers

RE: Wayfair refund botched - mothered - 03-28-2022

(03-28-2022, 12:12 PM)ABC157PLM Wrote:
(03-27-2022, 03:10 PM)mothered Wrote:
(03-27-2022, 12:52 PM)ABC157PLM Wrote: Planning to take the pictures today. I had to locate a skip in my local area to put it in
Did she mention anything that must be specifically contained In the photo?
No nothing whatsoever. 
That's good.

You can take the photo as you please, without having to worry about Including specific details.