(01-22-2022, 10:58 AM)freetip Wrote: Hi guys, I have been able to SE a Lenovo legion 5 pro...

Before they proceeded to replace, they wanted the laptop back, so I send it on envelope with a FTID label, and the current status is that it has arrived at the repair centre, and it says as the following:

"2022-01-20 12:51
Your Lenovo Case 20XXXXXXX - Delivered and in repair"

Should I contact Lenovo for any updates, since I've actually not sent anything but a empty envelope...


Does anyone have any idea what can happen from here?

Thanks guys

(03-21-2022, 06:24 PM)freetip Wrote: Hi, i am now chasing this with them. I should have an update from a manager within 24-48h of the whereabouts of the laptop

(03-22-2022, 08:13 PM)freetip Wrote: They have now asked again for proof or purchase, then proof of delivery. I am assuming they aren't able to locate the device now and will try everything before they send a replacement..

Last stages of the SE, the hardest bit is done

(04-08-2022, 02:38 AM)Canadian Moose Wrote: I'm curious, how'd it go?

(04-09-2022, 04:56 PM)freetip Wrote: Have been going back and forth. They needed proof of collection, so I had to fake a UPS collection receipt, and then me and support just went back and forth. For days the reply was "we are waiting to hear from logistics.."

So I emailed the LENOVO Director and now I have a reply from a case manager that wants proof of purchase. I will send them today the proof of purchase but curious to see, as I have been sending the same documents for proof and they keep asking for them.

Anyways I have an email from Lenovo EAA case manager and I will let you know of any developments!

Do you think my chances are better now that I am with a manager?

Thanks guys