(01-02-2022, 12:43 AM)SirEntity Wrote: In that case, its extremely unlikely that 3 separate parcels didn't arrive to the destination, however if it all arrived in one delivery (which I presume it did) you can still say that you was out when it was arrived/on holiday/whatever excuse and that when you got home you checked everywhere, with family and neighbours and that it was no where to be found.

And it all depends on TomTop not DHL, If TomTop starts an internal investigation with DHL they may well ask for a PR considering the value of the items, or they may just refund you straight away as its been 3 weeks (But the courier who delivered this will not get harmed as it is, supposedly, an isolated event and plus its 3 weeks after it "arrived" your complaining, and therefore how could it be the courier's fault?)

I still think a DNA is viable, on the TomTop account do you have any prior orders? Or was it a fresh account?

(01-02-2022, 12:43 AM)SirEntity Wrote: Well as you say I may try it. If they're not giving a good response I may ignore further steps.

So would it be better to contact Tomtop directly or should I open a case over PayPal?
I have ordered another 3D Printer in October so I already have a payment of 120€ there.

(01-02-2022, 01:06 AM)SirEntity Wrote: Although I said PayPal initially, you should probably try to contact TomTop directly first via email/phone and see where that leads, and if it doesn't work out you can always use PayPal as a backup plan (plus you have another legit order so it makes it look better reaching out directly first, remember your a legit customer who hasn't received his items!)

(01-02-2022, 01:28 AM)Lemoy Wrote: I contacted TomTop directly now, let's see how they'll respond to my story.  Thank you very much for the tips.

(01-02-2022, 01:32 AM)SirEntity Wrote:

(01-02-2022, 01:28 AM)Lemoy Wrote: I contacted TomTop directly now, let's see how they'll respond to my story.  Thank you very much for the tips.

Your welcome, hopefully it works out, Keep me updated!!!