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+--- Thread: SK Hynix SE (/Thread-SK-Hynix-SE)
RE: SK Hynix SE - karlthegod - 01-06-2022
(01-06-2022, 01:05 AM)mothered Wrote:(01-05-2022, 07:41 PM)karlthegod Wrote:You're most welcome.(01-05-2022, 11:02 AM)mothered Wrote: Yes, 61 grams Is light enough to send the box on Its own without adding a weight substitute.
Okay thank you for that.
We shall await updates.
tracking the package currently, it was picked up today. Let's hope this works
RE: SK Hynix SE - mothered - 01-06-2022
(01-06-2022, 02:25 AM)karlthegod Wrote:If you've applied the boxing method effectively, there's every reason It should work In your favor.(01-06-2022, 01:05 AM)mothered Wrote:(01-05-2022, 07:41 PM)karlthegod Wrote: Okay thank you for that.You're most welcome.
We shall await updates.
tracking the package currently, it was picked up today. Let's hope this works
RE: SK Hynix SE - karlthegod - 01-12-2022
Update:
They said they cannot do a refund without the item in hand. I explained that I was freaking out because I had made sure it was in the package and how I needed it for a school project and such. They told me only thing I could do was file a claim with UPS.
I'm stuck, what should I do? escalate the claim? file the claim? @mothered
RE: SK Hynix SE - mothered - 01-12-2022
(01-12-2022, 01:58 AM)karlthegod Wrote: Update:Although this should've been done prior to the SE (I assume you would've researched their terms), find out If they're responsible for loss of goods during transit.
They said they cannot do a refund without the item in hand. I explained that I was freaking out because I had made sure it was in the package and how I needed it for a school project and such. They told me only thing I could do was file a claim with UPS.
I'm stuck, what should I do? escalate the claim? file the claim? @mothered
If so, then they're liable and obligated to evaluate your claim without the Item In hand.
RE: SK Hynix SE - karlthegod - 01-12-2022
(01-12-2022, 03:10 AM)mothered Wrote:(01-12-2022, 01:58 AM)karlthegod Wrote: Update:Although this should've been done prior to the SE (I assume you would've researched their terms), find out If they're responsible for loss of goods during transit.
They said they cannot do a refund without the item in hand. I explained that I was freaking out because I had made sure it was in the package and how I needed it for a school project and such. They told me only thing I could do was file a claim with UPS.
I'm stuck, what should I do? escalate the claim? file the claim? @mothered
If so, then they're liable and obligated to evaluate your claim without the Item In hand.
It seems very Vague, but doesn't mention anything about loss of item during transit. Only mention of a term that could be used for the loss of the item, is the part about the loss of data when returned, nothing else seems to come close.
I did read it before hand, but it was Vague, just wanted to double check.
Should I go about the escalate of the ticket?
RE: SK Hynix SE - mothered - 01-12-2022
(01-12-2022, 03:54 AM)karlthegod Wrote: It seems very Vague, but doesn't mention anything about loss of item during transit. Only mention of a term that could be used for the loss of the item, is the part about the loss of data when returned, nothing else seems to come close.Understood.
I did read it before hand, but it was Vague, just wanted to double check.
Some terminology can be rather difficult to Interpret and In many cases, It's somewhat misleading.
(01-12-2022, 03:54 AM)karlthegod Wrote: Should I go about the escalate of the ticket?Yes, do exactly that.
Remain adamant that you did comply with their request by returning the product, but whatever happened to It during shipment, was beyond your control.
RE: SK Hynix SE - karlthegod - 01-20-2022
(01-12-2022, 05:37 AM)mothered Wrote:(01-12-2022, 03:54 AM)karlthegod Wrote: It seems very Vague, but doesn't mention anything about loss of item during transit. Only mention of a term that could be used for the loss of the item, is the part about the loss of data when returned, nothing else seems to come close.Understood.
I did read it before hand, but it was Vague, just wanted to double check.
Some terminology can be rather difficult to Interpret and In many cases, It's somewhat misleading.
(01-12-2022, 03:54 AM)karlthegod Wrote: Should I go about the escalate of the ticket?Yes, do exactly that.
Remain adamant that you did comply with their request by returning the product, but whatever happened to It during shipment, was beyond your control.
will keep trying, but when asked where it was stated in the warranty terms, they sent me their entire warranty terms, but no where does it specify about being stolen during delivery.
As per escalating, I have no clue if they escalate it or not, as every email is signed off as the company name, no support rep's name or the position.
I will keep trying, just haven't done much more due to quarantine, and having limited access to the internet (or good internet)
RE: SK Hynix SE - mothered - 01-20-2022
(01-20-2022, 03:17 AM)karlthegod Wrote: but when asked where it was stated in the warranty terms, they sent me their entire warranty terms, but no where does it specify about being stolen during delivery.If they have nothing to hide, they'd have everything to show, but It's not the case at all.
They're avoiding your specific request, by sending unrelated material In an attempt to complicate and confuse matters.
(01-20-2022, 03:17 AM)karlthegod Wrote: As per escalating, I have no clue if they escalate it or not, as every email is signed off as the company name, no support rep's name or the position.Terrible customer service.
Every company's claims department has some sort of a senior level, so keep Insisting on the escalation.
(01-20-2022, 03:17 AM)karlthegod Wrote: I will keep trying, just haven't done much more due to quarantine, and having limited access to the internet (or good internet)No problem at all, at your convenience.
RE: SK Hynix SE - karlthegod - 02-06-2022
(01-20-2022, 09:04 AM)mothered Wrote:(01-20-2022, 03:17 AM)karlthegod Wrote: but when asked where it was stated in the warranty terms, they sent me their entire warranty terms, but no where does it specify about being stolen during delivery.If they have nothing to hide, they'd have everything to show, but It's not the case at all.
They're avoiding your specific request, by sending unrelated material In an attempt to complicate and confuse matters.
(01-20-2022, 03:17 AM)karlthegod Wrote: As per escalating, I have no clue if they escalate it or not, as every email is signed off as the company name, no support rep's name or the position.Terrible customer service.
Every company's claims department has some sort of a senior level, so keep Insisting on the escalation.
(01-20-2022, 03:17 AM)karlthegod Wrote: I will keep trying, just haven't done much more due to quarantine, and having limited access to the internet (or good internet)No problem at all, at your convenience.
Yeah that's everything I'm thinking.
They have not even responded since then. Just found that kinda weird
RE: SK Hynix SE - mothered - 02-06-2022
(02-06-2022, 09:04 AM)karlthegod Wrote: They have not even responded since then. Just found that kinda weirdIt happens with a lot of major companies.
They're obligated to address customer concerns, so keep requesting the escalation. If need be, repeat It 50+ times until you get a response.