(12-27-2021, 01:31 AM)vittring Wrote:

(12-27-2021, 01:10 AM)BetterThings2 Wrote:

(12-22-2021, 02:55 AM)mothered Wrote: You're most welcome.

We shall await further developments.

So the team that my case was escalated to, thanked me for sending them the PR, but ended up telling me to take the issue up with my bank.  What confuses me is that why would a merchant encourage someone to file a chargeback.  I have all my evidence proving my side of the story (missing item under 100grams)  so if I were to file a chargeback would the company fight it hard and then I wasted a chargeback for no reason?

You're not considering they probably have a lot of data points to meet exactly with these types of refunds. You didn't meet them. It's not anything to do with your method, they could have just changed tactics when dealing with higher value claims. You even stated before how they deny claims outright, which is at their discretion.

(12-27-2021, 01:49 AM)BetterThings2 Wrote:

(12-27-2021, 01:31 AM)vittring Wrote:

(12-27-2021, 01:10 AM)BetterThings2 Wrote: So the team that my case was escalated to, thanked me for sending them the PR, but ended up telling me to take the issue up with my bank.  What confuses me is that why would a merchant encourage someone to file a chargeback.  I have all my evidence proving my side of the story (missing item under 100grams)  so if I were to file a chargeback would the company fight it hard and then I wasted a chargeback for no reason?

You're not considering they probably have a lot of data points to meet exactly with these types of refunds. You didn't meet them. It's not anything to do with your method, they could have just changed tactics when dealing with higher value claims. You even stated before how they deny claims outright, which is at their discretion.

I appreciate your input, and the change of tactics depending on item value is what I was also thinking.  What still begs the question is do I go through my financial institution like they said or just take this one on the chin?

(12-27-2021, 01:53 AM)vittring Wrote:

(12-27-2021, 01:49 AM)BetterThings2 Wrote:

(12-27-2021, 01:31 AM)vittring Wrote: You're not considering they probably have a lot of data points to meet exactly with these types of refunds. You didn't meet them. It's not anything to do with your method, they could have just changed tactics when dealing with higher value claims. You even stated before how they deny claims outright, which is at their discretion.

I appreciate your input, and the change of tactics depending on item value is what I was also thinking.  What still begs the question is do I go through my financial institution like they said or just take this one on the chin?

It depends what that entails. You could face legal action or they might not see fit to file charges. I don't know how much money you've lost so it's up to you, ultimately.

(12-27-2021, 02:00 AM)BetterThings2 Wrote:

(12-27-2021, 01:53 AM)vittring Wrote:

(12-27-2021, 01:49 AM)BetterThings2 Wrote: I appreciate your input, and the change of tactics depending on item value is what I was also thinking.  What still begs the question is do I go through my financial institution like they said or just take this one on the chin?

It depends what that entails. You could face legal action or they might not see fit to file charges. I don't know how much money you've lost so it's up to you, ultimately.

The amount was $400, and the department who denied my claim initally, told me to try a chargeback with my bank.  Don't think they would do that if they think I am up to no good.

(12-27-2021, 02:02 AM)vittring Wrote:

(12-27-2021, 02:00 AM)BetterThings2 Wrote:

(12-27-2021, 01:53 AM)vittring Wrote: It depends what that entails. You could face legal action or they might not see fit to file charges. I don't know how much money you've lost so it's up to you, ultimately.

The amount was $400, and the department who denied my claim initally, told me to try a chargeback with my bank.  Don't think they would do that if they think I am up to no good.

The bank will probably ask unwanted yet unavoidable questions. Might be better to take the hit. 😬

(12-27-2021, 02:12 AM)BetterThings2 Wrote:

(12-27-2021, 02:02 AM)vittring Wrote:

(12-27-2021, 02:00 AM)BetterThings2 Wrote: The amount was $400, and the department who denied my claim initally, told me to try a chargeback with my bank.  Don't think they would do that if they think I am up to no good.

The bank will probably ask unwanted yet unavoidable questions. Might be better to take the hit. 😬

You're most likely right.  I just feel like a chump since I pulled of higher SE's than this, and I feel kinda dumb being blocked by a more simple one compared to the other ones I've succeded with lol

(12-27-2021, 02:27 AM)vittring Wrote:

(12-27-2021, 02:12 AM)BetterThings2 Wrote:

(12-27-2021, 02:02 AM)vittring Wrote: The bank will probably ask unwanted yet unavoidable questions. Might be better to take the hit. 😬

You're most likely right.  I just feel like a chump since I pulled of higher SE's than this, and I feel kinda dumb being blocked by a more simple one compared to the other ones I've succeded with lol

Realistically, a hit like this won't set you back if you're financially stable enough to be doing SE.

(12-27-2021, 02:33 AM)BetterThings2 Wrote:

(12-27-2021, 02:27 AM)vittring Wrote:

(12-27-2021, 02:12 AM)BetterThings2 Wrote: You're most likely right.  I just feel like a chump since I pulled of higher SE's than this, and I feel kinda dumb being blocked by a more simple one compared to the other ones I've succeded with lol

Realistically, a hit like this won't set you back if you're financially stable enough to be doing SE.

Yeah the 400 is not a big deal to me, it's the hit to my pride that hurts lol.  I have done quite a few se's and never failed.  So this one hurts my ego a bit.

(12-27-2021, 03:13 AM)vittring Wrote:

(12-27-2021, 02:33 AM)BetterThings2 Wrote:

(12-27-2021, 02:27 AM)vittring Wrote: Realistically, a hit like this won't set you back if you're financially stable enough to be doing SE.

Yeah the 400 is not a big deal to me, it's the hit to my pride that hurts lol.  I have done quite a few se's and never failed.  So this one hurts my ego a bit.

We all have to learn from our mistakes.

(12-27-2021, 01:10 AM)BetterThings2 Wrote: So the team that my case was escalated to, thanked me for sending them the PR, but ended up telling me to take the issue up with my bank.