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+--- Thread: Help for SE amazon with big package and first time (/Thread-Help-for-SE-amazon-with-big-package-and-first-time)
RE: Help for SE amazon with big package and first time - mothered - 12-15-2021
(12-15-2021, 06:00 PM)dj_alex_47 Wrote: At the end of the conversation via chat, I cut the conversation short because I explained to them that I didn't understand anything at all about all these returns etc. and that my son would contact them again later so nothing was validated!Did they get a chance to respond, or did the conversation end precisely as per above?
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-16-2021
they told me to contact them later with my "virtual son"... but nothing went further
RE: Help for SE amazon with big package and first time - mothered - 12-17-2021
(12-16-2021, 06:24 PM)dj_alex_47 Wrote: they told me to contact them later with my "virtual son"... but nothing went furtherSo they're still waiting to be contacted?
Also, what was their precise request, word for word?
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-17-2021
they don't expect any feedback from me or anything else! it's me who's been holding their head as said above, now it was up to me to contact them again if needed... that's all!
edit: I have retrieved the conversation in question for you:
18:15
Gagandeep | Customer Service
Sure.
How can I help you today ?
Are we still connected ?
G18:17
yes, few seconds plz
my son tested the robot mower this afternoon, but it is impossible to control it via wifi as explained
18:18
Gagandeep | Customer Service
I am sorry for the inconvenience caused due to this situation.
Could you please provide me the order id ?
G18:18
028-7629798-3369159
we personally have one of the same make and model, but it doesn't look the same as usual!
18:20
Gagandeep | Customer Service
In this case you can return the item for the full refund.
G18:24
so our son and we are disappointed by this situation, the robot gets stuck everywhere, it is totally uncontrollable
We are usually very happy with our purchases via amazon, and have never had to make any returns!
18:25
Gagandeep | Customer Service
In this case you can send the product for the repair
G18:25
We have to go to a shipping company, which we don't know, and this will cause additional costs due to the weight of the machine! my wife and I are very disappointed
18:27
Sorry, Gagandeep’s connection dropped. A new associate will join the chat soon
S
Srishti has joined and will be ready to chat in just a minute.
Srishti | Customer Service
Hello
S18:30
bonjour
18:30
Srishti | Customer Service
Please allow me a moment to read into the chat.
S18:30
ok no problem! I would be very grateful if you could deal with this problem as best as possible, as we are very disappointed with our product, especially at the price it costs!
Notre fils est egalement totalement déçu de son cadeau, c'est vraiement dommage !
Our son is also totally disappointed with his gift, which is a real shame!
18:33
Srishti | Customer Service
Of course, I will gladly arrange everything necessary to help you immediately.
Please send your item to our repair centre.
S18:36
ok, i'm going to see because we are old, and don't know anything about it! aren't there any other easier solutions for us? because we buy an article on the internet, it's not to have to take it to the right or to the left and to have to move! it's inadmissible you understand well!
18:39
Srishti | Customer Service
Could you please allow me few minutes ?
S18:41
yes, but I'll have to leave the conversation soon
18:41
Srishti | Customer Service
You have to return the item to get the refund.
S18:45
je suis vraiment déçu, c'est inadmissible de fonctionné ainsi! dans se cas, autant aller en magasin! Je vais reflechir avant d'acheter sur amazon la prochaine fois!
I'm really disappointed, it's unacceptable to work like this! In this case, I might as well go to the shop! I will think before buying on amazon next time!
18:47
Srishti | Customer Service
I am sorry for this situation.
In this case you can arrange for a pick up.
And return via any carrier, we will refund you the cost.
S18:50
Okay, look, I'm going to get my son to take care of all this, because my wife and I are not capable of doing anything but shopping! we are incompetent in this field!
Can I contact you later about this problem?
18:55
Srishti | Customer Service
Yes you an contact us anytime.
S18:55
my son will take care of it
ok thx, i have to leave!
18:56
Srishti | Customer Service
Okay.
Please contact us again and we will help you further.
Can I help you any further?
It was pleasure talking to you. Have a nice day and stay safe!
S18:58
Srishti has left. Thank you for contacting Amazon.
rectification:
after calling my father who received the parcel at his home, the post office who delivered the parcel to his home did not ask for a signature or ID card!
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-19-2021
i up this thread! thx for help
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-20-2021
Hello,
no answer, its dead ?
RE: Help for SE amazon with big package and first time - Tijs123 - 12-20-2021
Do you want to keep the robot? Or send it back?
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-20-2021
Keep for refund it
Thx and good night
RE: Help for SE amazon with big package and first time - mothered - 12-21-2021
It's very difficult to keep track of every thread/post I've replied to, so In future, please quote me.
Quote:my son will take care of itUse the disposed of the faulty Item method, by saying you spoke with your son and he threw It out for safety concerns - namely because It caught fire.
RE: Help for SE amazon with big package and first time - dj_alex_47 - 12-21-2021
(12-21-2021, 02:28 AM)mothered Wrote: It's very difficult to keep track of every thread/post I've replied to, so In future, please quote me.
Quote:my son will take care of itUse the disposed of the faulty Item method, by saying you spoke with your son and he threw It out for safety concerns - namely because It caught fire.
Sorry materné, yes, i go test it!