(12-09-2021, 07:49 AM)Mainour Wrote: Hello everyone,

I know this has been probably asked many times but I'm a SE newbie and have still some questions.

I have ordered a pair of AirPods Pro and plan on using the EB method to get a refund. However, I'm in doubt that'll work even though it has countless times for other people.

My account is a few years old and I have a good amount of purchases. Not crazy much but definitely in the low hundreds.

Question 1: I have used my home address as my shipping address. Should I have rather used a locker?

Question 2: Does the EB method even still work that easy? What if the chat agent makes problems? Should I just leave the chat and open a new one or maybe even call directly?

Question 3: If somebody has experience with amazon.de, do they ask for a police report? I don't think it is common over here but maybe somebody can let me know about their experience.

Question 4: What if they for some reason investigate and get to the point where they say that they believe everything was correct and I won't get a refund? At that point I can't even return the item as I've told them it wasn't there, right? Is there anything I can do at that point?

In general is there like a complete guide for the EB method that someone can link me to? What exactly do I tell the chat agent? Just that I've received my package and after opening the box the charging case was just missing but the booklet and charging cable was not? Is this something that can actually happen?

Any other suggestions or links to some more resources for beginners are highly appreciated.

Thank you!

(12-11-2021, 11:06 AM)mothered Wrote:

(12-11-2021, 10:45 AM)Mainour Wrote: Their email sounds like they think I have not received the product at all.

That's so typical of Amazon.

They fail to differentiate nonreceipt of goods, and receiving the package but not the Item.

(12-11-2021, 10:45 AM)Mainour Wrote: They are now investigating which can take up to three days and if I have not received my order until that I'm supposed to let them know. What should I do now as I've actually said in the chat that the box was empty and not that I didn't get it at all.

It's no fault of your own.

Tell them precisely what you've stated - the Item was missing, and not the package.

(12-11-2021, 11:40 AM)bananagio Wrote:

(12-09-2021, 07:49 AM)Mainour Wrote: Hello everyone,

I know this has been probably asked many times but I'm a SE newbie and have still some questions.

I have ordered a pair of AirPods Pro and plan on using the EB method to get a refund. However, I'm in doubt that'll work even though it has countless times for other people.

My account is a few years old and I have a good amount of purchases. Not crazy much but definitely in the low hundreds.

Question 1: I have used my home address as my shipping address. Should I have rather used a locker?

Question 2: Does the EB method even still work that easy? What if the chat agent makes problems? Should I just leave the chat and open a new one or maybe even call directly?

Question 3: If somebody has experience with amazon.de, do they ask for a police report? I don't think it is common over here but maybe somebody can let me know about their experience.

Question 4: What if they for some reason investigate and get to the point where they say that they believe everything was correct and I won't get a refund? At that point I can't even return the item as I've told them it wasn't there, right? Is there anything I can do at that point?

In general is there like a complete guide for the EB method that someone can link me to? What exactly do I tell the chat agent? Just that I've received my package and after opening the box the charging case was just missing but the booklet and charging cable was not? Is this something that can actually happen?

Any other suggestions or links to some more resources for beginners are highly appreciated.

Thank you!

as someone who hit the EB a week ago on airpods;

i already have a threat explaning everything please search the username 'bananagio'(my name) and it should be called 'AIR PODS PRO METHOD / WEBSITE '

i do not want to link anything just incase you think its a virus or anything

for me it went smoothly i recieved the package on a sunday and got the refund on a tuesday after contaccting the,

they did tell me to refund the EB so do that (make sure to take out everything the manual , airpods , cables , ear tips ) and just send back the package , the refund was  on scan as well so as soon as the package got scanned, it got refunded

(12-11-2021, 01:05 PM)Mainour Wrote: Alright, I did reply to their email and told them the same thing again. Then I got a new email in which they say that they're sorry I have received an empty delivery and that I have to wait up to three days. I'm still not sure if they understood that I am saying that the product box was empty. What is also weird, that they did not reply to my email but sent a new one and it is another agent but he almost has the same name. Different first name but last name is only off by one letter. Should I open another live chat or give them a call to clarify again that the product box was empty?

(12-11-2021, 03:10 PM)mothered Wrote:

(12-11-2021, 01:05 PM)Mainour Wrote: Alright, I did reply to their email and told them the same thing again. Then I got a new email in which they say that they're sorry I have received an empty delivery and that I have to wait up to three days. I'm still not sure if they understood that I am saying that the product box was empty. What is also weird, that they did not reply to my email but sent a new one and it is another agent but he almost has the same name. Different first name but last name is only off by one letter. Should I open another live chat or give them a call to clarify again that the product box was empty?

You've reiterated the empty box enough times to be clearly understood, so leave It at that for the time being.

They've opened an Investigation (hence the waiting time), so wait for their response - which will determine the next course of action, If any. Also, be sure to keep a record of every conversation In support of your claim.

(12-11-2021, 03:16 PM)Mainour Wrote: Is there any way for them to "track" if the AirPods are in use?

(12-11-2021, 01:05 PM)Mainour Wrote:

(12-11-2021, 11:06 AM)mothered Wrote:

(12-11-2021, 10:45 AM)Mainour Wrote: Their email sounds like they think I have not received the product at all.

That's so typical of Amazon.

They fail to differentiate nonreceipt of goods, and receiving the package but not the Item.

(12-11-2021, 10:45 AM)Mainour Wrote: They are now investigating which can take up to three days and if I have not received my order until that I'm supposed to let them know. What should I do now as I've actually said in the chat that the box was empty and not that I didn't get it at all.

It's no fault of your own.

Tell them precisely what you've stated - the Item was missing, and not the package.

Alright, I did reply to their email and told them the same thing again. Then I got a new email in which they say that they're sorry I have received an empty delivery and that I have to wait up to three days. I'm still not sure if they understood that I am saying that the product box was empty. What is also weird, that they did not reply to my email but sent a new one and it is another agent but he almost has the same name. Different first name but last name is only off by one letter. Should I open another live chat or give them a call to clarify again that the product box was empty?

---

(12-11-2021, 11:40 AM)bananagio Wrote:

(12-09-2021, 07:49 AM)Mainour Wrote: Hello everyone,

I know this has been probably asked many times but I'm a SE newbie and have still some questions.

I have ordered a pair of AirPods Pro and plan on using the EB method to get a refund. However, I'm in doubt that'll work even though it has countless times for other people.

My account is a few years old and I have a good amount of purchases. Not crazy much but definitely in the low hundreds.

Question 1: I have used my home address as my shipping address. Should I have rather used a locker?

Question 2: Does the EB method even still work that easy? What if the chat agent makes problems? Should I just leave the chat and open a new one or maybe even call directly?

Question 3: If somebody has experience with amazon.de, do they ask for a police report? I don't think it is common over here but maybe somebody can let me know about their experience.

Question 4: What if they for some reason investigate and get to the point where they say that they believe everything was correct and I won't get a refund? At that point I can't even return the item as I've told them it wasn't there, right? Is there anything I can do at that point?

In general is there like a complete guide for the EB method that someone can link me to? What exactly do I tell the chat agent? Just that I've received my package and after opening the box the charging case was just missing but the booklet and charging cable was not? Is this something that can actually happen?

Any other suggestions or links to some more resources for beginners are highly appreciated.

Thank you!

as someone who hit the EB a week ago on airpods;

i already have a threat explaning everything please search the username 'bananagio'(my name) and it should be called 'AIR PODS PRO METHOD / WEBSITE '

i do not want to link anything just incase you think its a virus or anything

for me it went smoothly i recieved the package on a sunday and got the refund on a tuesday after contaccting the,

they did tell me to refund the EB so do that (make sure to take out everything the manual , airpods , cables , ear tips ) and just send back the package , the refund was  on scan as well so as soon as the package got scanned, it got refunded

Thank you for your reply. I did read your thread before but to be honest I don't think there's anything I can do at that point. I pretty much did it exactly like you did and got the same answer: wait for the email of a "specialist".

(12-12-2021, 01:00 PM)bananagio Wrote:

(12-11-2021, 01:05 PM)Mainour Wrote:

(12-11-2021, 11:06 AM)mothered Wrote: That's so typical of Amazon.

They fail to differentiate nonreceipt of goods, and receiving the package but not the Item.

It's no fault of your own.

Tell them precisely what you've stated - the Item was missing, and not the package.

Alright, I did reply to their email and told them the same thing again. Then I got a new email in which they say that they're sorry I have received an empty delivery and that I have to wait up to three days. I'm still not sure if they understood that I am saying that the product box was empty. What is also weird, that they did not reply to my email but sent a new one and it is another agent but he almost has the same name. Different first name but last name is only off by one letter. Should I open another live chat or give them a call to clarify again that the product box was empty?

---

(12-11-2021, 11:40 AM)bananagio Wrote: as someone who hit the EB a week ago on airpods;

i already have a threat explaning everything please search the username 'bananagio'(my name) and it should be called 'AIR PODS PRO METHOD / WEBSITE '

i do not want to link anything just incase you think its a virus or anything

for me it went smoothly i recieved the package on a sunday and got the refund on a tuesday after contaccting the,

they did tell me to refund the EB so do that (make sure to take out everything the manual , airpods , cables , ear tips ) and just send back the package , the refund was  on scan as well so as soon as the package got scanned, it got refunded

Thank you for your reply. I did read your thread before but to be honest I don't think there's anything I can do at that point. I pretty much did it exactly like you did and got the same answer: wait for the email of a "specialist".

yes i was told that too , but i got impatient and i went on live chat and tried to get a diffrent rep , which then told me to bring back the EB and got a full refund on scan

(12-12-2021, 02:03 PM)Mainour Wrote: it's probably still for the best to just wait until the 72 hours have passed or they contact me again.

(12-12-2021, 02:03 PM)Mainour Wrote:

(12-12-2021, 01:00 PM)bananagio Wrote:

(12-11-2021, 01:05 PM)Mainour Wrote: Alright, I did reply to their email and told them the same thing again. Then I got a new email in which they say that they're sorry I have received an empty delivery and that I have to wait up to three days. I'm still not sure if they understood that I am saying that the product box was empty. What is also weird, that they did not reply to my email but sent a new one and it is another agent but he almost has the same name. Different first name but last name is only off by one letter. Should I open another live chat or give them a call to clarify again that the product box was empty?

---

Thank you for your reply. I did read your thread before but to be honest I don't think there's anything I can do at that point. I pretty much did it exactly like you did and got the same answer: wait for the email of a "specialist".

yes i was told that too , but i got impatient and i went on live chat and tried to get a diffrent rep , which then told me to bring back the EB and got a full refund on scan

But doesn't that seem a little suspicious? For what reason should I contact them again? I as well am a little impatient and in doubt that'll work but it's probably still for the best to just wait until the 72 hours have passed or they contact me again.