(08-26-2021, 03:41 AM)mothered Wrote:

(08-25-2021, 06:03 PM)bapexsupreme Wrote: Have you ever been In this situation where  a bunch of employees already offered a refund or replacement and processed it just for it to get reverse ?

Yes I have many years ago, and I remained adamant and purely focused on why their decision was reversed - specifically when there was no explanation nor any reason for their actions.

The same applies to your situation. Their mismanagement has led to contradicting themselves, which Is very poor customer service.

(08-26-2021, 04:11 PM)bapexsupreme Wrote: As of right now still no reply back from bestbuy should I try messaging them again or just wait?

(08-26-2021, 04:11 PM)bapexsupreme Wrote: For the credit card dispute I got an update both of the items is currently being disputed so i have a provisional credited to my account and they said once it's done they'll let me know the status.

(08-26-2021, 04:38 PM)mothered Wrote:

(08-26-2021, 04:11 PM)bapexsupreme Wrote: As of right now still no reply back from bestbuy should I try messaging them again or just wait?

Investigations take time to assess.

Your last reply was less than 24 hours ago and the timezone Is equivalent to one business day, so I'd say to wait at least another day.

(08-26-2021, 04:11 PM)bapexsupreme Wrote: For the credit card dispute I got an update both of the items is currently being disputed so i have a provisional credited to my account and they said once it's done they'll let me know the status.

This Is adding to Best Buy's delay In response.

Your credit card provider will be currently requesting and collecting Information from them pertaining to your claim, which can take a while to sift through all the relevant details.

(08-26-2021, 08:55 PM)bapexsupreme Wrote: Got it when this happened to years ago and the processed was completed did they end up giving you the refund? and once I get any update from this situation will post here.

(08-27-2021, 03:44 AM)mothered Wrote:

(08-26-2021, 08:55 PM)bapexsupreme Wrote: Got it when this happened to years ago and the processed was completed did they end up giving you the refund? and once I get any update from this situation will post here.

Yes I did end up getting a refund, but because they refused to budge, I had to push the Issue to the absolute limit until they reached breaking point.

(09-01-2021, 08:58 AM)bapexsupreme Wrote: Should I try contacting bestbuy again

(09-01-2021, 10:01 AM)mothered Wrote:

(09-01-2021, 08:58 AM)bapexsupreme Wrote: Should I try contacting bestbuy again

Yes, do exactly that.

It's been around a week since your Initial contact with Best Buy, which Is ample time for them to have at least some Indication of where your claim Is heading.

(09-02-2021, 08:39 AM)bapexsupreme Wrote: What if they still deny it? Never been in this situation before and the account is aged very well with tons of purchases this past couple of months and this is the first time I've ever done bestbuy.

(09-02-2021, 10:02 AM)mothered Wrote:

(09-02-2021, 08:39 AM)bapexsupreme Wrote: What if they still deny it? Never been in this situation before and the account is aged very well with tons of purchases this past couple of months and this is the first time I've ever done bestbuy.

Try not to overthink It.

Every SE Is processed on a case-by-case basis, so your next course of action (If any) will be based on the nature of their response.

(09-03-2021, 02:21 AM)bapexsupreme Wrote: Should I email them back when they replied to me or should I try and contact them thru live chat?