(07-14-2021, 05:08 AM)mothered Wrote:

(07-13-2021, 07:40 PM)Magicfingers Wrote: I'll keep you posted on my progress.

Please do.

(07-14-2021, 08:34 AM)Magicfingers Wrote: The rep replied my email after I had answered some of his questions (picture of the damaged table I claimed, cost of repair of the table, pictures of the burnt device etc). In his reply, he thanked me and gave me a $25 giftcard out of 'freewill'

(07-14-2021, 08:34 AM)Magicfingers Wrote: and said the usual 'we will be looking into your experience and will give you an update soon'.

(07-14-2021, 08:34 AM)Magicfingers Wrote: While the amount is small, it gives me some hope that this is doable.

(07-14-2021, 08:34 AM)Magicfingers Wrote: I just wish I prepared with pictures to match my claims.

(07-14-2021, 08:34 AM)Magicfingers Wrote: Now I highly believe that Amazon can pay/compensate for claimed damages if the amount is within a reasonable range (below $1k).

(07-14-2021, 10:31 AM)mothered Wrote:

(07-14-2021, 08:34 AM)Magicfingers Wrote: The rep replied my email after I had answered some of his questions (picture of the damaged table I claimed, cost of repair of the table, pictures of the burnt device etc). In his reply, he thanked me and gave me a $25 giftcard out of 'freewill'

That's an Indirect admission of guilt, meaning given they've accepted the damage caused by the device, then they also believe the device Itself Is damaged.

It's looking good so far.

(07-14-2021, 08:34 AM)Magicfingers Wrote: and said the usual 'we will be looking into your experience and will give you an update soon'.

Typical Investigation message.

(07-14-2021, 08:34 AM)Magicfingers Wrote: While the amount is small, it gives me some hope that this is doable.

Absolutely.

(07-14-2021, 08:34 AM)Magicfingers Wrote: I just wish I prepared with pictures to match my claims.

Take the positive out of the negative - you're now aware of what to do the next time around.

(07-14-2021, 08:34 AM)Magicfingers Wrote: Now I highly believe that Amazon can pay/compensate for claimed damages if the amount is within a reasonable range (below $1k).

Do note that a free will payment Is made by choice, and not because It's required by law or otherwise.

In terms of damages, It legally covers (but not limited to) pain & suffering, loss of Income and In your case, damage caused to equipment/personal belongings as a direct result of faulty goods sold by the company. That aside, 25$ In your pocket Is better than being In theirs. Well done with that, as well as the way you've handled your SE so far.