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Refunding an electric scooter from Pureelectric - Printable Version

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RE: Refunding an electric scooter from Pureelectric - ibot260 - 04-02-2021

(04-02-2021, 04:01 PM)mothered Wrote:
(04-02-2021, 02:06 PM)ibot260 Wrote: I've done it all and it's been delivered by FedEx, the reply given was they take these thinfs very seriously and will conduct an investigation with photographic evidence and geolocative data, and they'll report it to the police.
Under the circumstances, their reply Is standard procedure.

Geolocation data cannot be used to verify that "you" received the package and although It only confirms the address, by no means does It conclude that the driver dropped It off at the time of delivery. Put simply, the driver scans It when It reaches Its destination (and It's recorded as the delivery point), but who's to say that the driver himself didn't take the package to another address thereafter? Or perhaps steal It? I've personally experienced both events quite a number of times.

As for their photographic evidence, you've got that covered.

(04-02-2021, 02:06 PM)ibot260 Wrote: They asked for me to ask neighbours before continuing with the above. What shall I do?
That's a very positive sign meaning at this stage, they have no evidence of the whereabouts of your package, hence their request to ask your neighbors.

Do exactly that.


(04-02-2021, 02:06 PM)ibot260 Wrote: If it ever comes to that and they come a Knockin - police that is, and/or anyone else the flatmates might answer it and say otherwise which obviously can't happen..

What do you suggest?
It's up to you to organize your environment with your flat mates.
Well, if they have the photo of the door number and package in doorway I guess that's proof enough?
Which is what they normally do.

Also I cannot say anything to the flatmates so I'm guessing this is a fail..


RE: Refunding an electric scooter from Pureelectric - mothered - 04-03-2021

(04-02-2021, 05:39 PM)ibot260 Wrote: Well, if they have the photo of the door number
It's a useless form of verification.

I can take a photo of my neighbor's house number, but It doesn't have any relevance of "personally" receiving a package. In your case, the "address" received It, not the "person" which essentially means that anyone could've picked It up and walked away- even the carrier driver.

(04-02-2021, 05:39 PM)ibot260 Wrote: and package in doorway
You've already taken care of this.

(04-02-2021, 05:39 PM)ibot260 Wrote: Also I cannot say anything to the flatmates so I'm guessing this is a fail.
You should've prepared your SE way before It took place.


RE: Refunding an electric scooter from Pureelectric - ibot260 - 04-03-2021

(04-03-2021, 04:22 AM)mothered Wrote:
(04-02-2021, 05:39 PM)ibot260 Wrote: Well, if they have the photo of the door number
It's a useless form of verification.

I can take a photo of my neighbor's house number, but It doesn't have any relevance of "personally" receiving a package. In your case, the "address" received It, not the "person" which essentially means that anyone could've picked It up and walked away- even the carrier driver.

(04-02-2021, 05:39 PM)ibot260 Wrote: and package in doorway
You've already taken care of this.

(04-02-2021, 05:39 PM)ibot260 Wrote: Also I cannot say anything to the flatmates so I'm guessing this is a fail.
You should've prepared your SE way before It took place.

Yeah I really should have. The scooter is 17.6 kg. So the courier would have had to put it in doorway etc.. I don't know what the picture look like too lol.

I will go ahead and say I have not received it still. Thanks.


RE: Refunding an electric scooter from Pureelectric - mothered - 04-03-2021

(04-03-2021, 08:50 AM)ibot260 Wrote: I don't know what the picture look like too lol.

I will go ahead and say I have not received it still.
As discussed, be sure to rearrange your entryway, hence It will render their photographic evidence Inconclusive.

All the best with the SE.


RE: Refunding an electric scooter from Pureelectric - ibot260 - 04-30-2021

Just posting an update that it has been successful, but only because of customer service not giving an update.

I had then replied stating why so and then they were very apologetic and offered me refund and/or replacement straight away..


RE: Refunding an electric scooter from Pureelectric - mike oxlong - 01-12-2022

[quote="ibot260" pid='1013920' dateline='1619799689']
Just posting an update that it has been successful, but only because of customer service not giving an update.

I had then replied stating why so and then they were very apologetic and offered me refund and/or replacement straight away..
[/quote

Hi there was hard ? And do you think i could do it ? Plus do you have discord or ig or telegram where I can message you for more info cause I want to do it so bad but idk how to
Thanks