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+--- Thread: Using the same method on Amazon (/Thread-Using-the-same-method-on-Amazon)
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RE: Using the same method on Amazon - mothered - 11-30-2020
(11-30-2020, 03:18 PM)Pumic Wrote: Turns out the delivery driver did take a picture of the package, it just wasn't uploaded until hours later.That's positive news.
I was still able to claim DNA and the agent I spoke to said if the package isn't here by tomorrow that I can contact them back and they'll process my refund.
Given the driver left the package at the front door, It's useless taking photos. Sure, they may demonstrate that It's delivered to the correct address, but photos will obviously not prevent a passerby from stealing the package.
RE: Using the same method on Amazon - Pumic - 11-30-2020
(11-30-2020, 03:47 PM)mothered Wrote:Exactly. I believe this actually helped my case more because the photo clearly shows the package delivered during the night, when a passerby is more likely to steal a package.(11-30-2020, 03:18 PM)Pumic Wrote: Turns out the delivery driver did take a picture of the package, it just wasn't uploaded until hours later.That's positive news.
I was still able to claim DNA and the agent I spoke to said if the package isn't here by tomorrow that I can contact them back and they'll process my refund.
Given the driver left the package at the front door, It's useless taking photos. Sure, they may demonstrate that It's delivered to the correct address, but photos will obviously not prevent a passerby from stealing the package.
RE: Using the same method on Amazon - mothered - 12-01-2020
(11-30-2020, 05:01 PM)Pumic Wrote: I believe this actually helped my case more because the photo clearly shows the package delivered during the night, when a passerby is more likely to steal a package.Absolutely.
Please reply when you receive their response.
RE: Using the same method on Amazon - Pumic - 12-02-2020
(12-01-2020, 02:52 AM)mothered Wrote:Their initial response was to ask me to give the package another day to arrive (which was odd to me because the picture uploaded confirmed it was delivered to my address) and to contact Amazon back if it didn't.(11-30-2020, 05:01 PM)Pumic Wrote: I believe this actually helped my case more because the photo clearly shows the package delivered during the night, when a passerby is more likely to steal a package.Absolutely.
Please reply when you receive their response.
My second time contacting I was able to get the refund from speaking to the AI assistant they use. Shockingly easy.
RE: Using the same method on Amazon - mothered - 12-02-2020
(12-02-2020, 12:37 AM)Pumic Wrote: Their initial response was to ask me to give the package another day to arrive (which was odd to me because the picture uploaded confirmed it was delivered to my address) and to contact Amazon back if it didn't.Too easy.
My second time contacting I was able to get the refund from speaking to the AI assistant they use. Shockingly easy.
With your Initial conversation, they obviously didn't have solid evidence to decline your claim, which made the approval a lot easier.
Well done.