(06-11-2020, 06:02 PM)Checkpoint Wrote:

(06-11-2020, 05:42 PM)Filament Wrote:

(06-11-2020, 05:32 PM)Checkpoint Wrote: Update: the tracking shows 100%. I contacted the company and they said that they didn't receive anything yet, but I sent them the tracking which shows correctly delivered instead, and said I'm concerned.

They said they will check with the warehouse and let me know.

If they didn't change labels, all good I guess, they'll never find it.

If they did though, the warehouse might still have the package around, with no item inside. But if they threw it away because it looked useless, I'm good.

Let's see.

I feel like they would have scanned the package upon receipt. The fact they didn't makes me hope that they just discarded it.
Hoping for the best!

Point is, I spoke with an indian girl who just had access to stuff through a computer. It simply said "the item hasn't arrived", because you actually have to put an identifying label on the package, so that they can assign the item to your order.
Of course the package has no special identifying label, this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

So yeah, I fear that doing a simple check with the warehouse through tracking, they will say "oh yeah, that package, it was empty" boom, fail.

Oh well, after a number of succesful refunds, one was bound to fail. I didn't think everything in advance sadly. I think the lesson here is clear.

(06-11-2020, 06:02 PM)Checkpoint Wrote: I spoke with an indian girl who just had access to stuff through a computer. It simply said "the item hasn't arrived", because you actually have to put an identifying label on the package, so that they can assign the item to your order.

(06-11-2020, 06:02 PM)Checkpoint Wrote: this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

(06-11-2020, 06:10 PM)Filament Wrote:

(06-11-2020, 06:02 PM)Checkpoint Wrote:

(06-11-2020, 05:42 PM)Filament Wrote: I feel like they would have scanned the package upon receipt. The fact they didn't makes me hope that they just discarded it.
Hoping for the best!

Point is, I spoke with an indian girl who just had access to stuff through a computer. It simply said "the item hasn't arrived", because you actually have to put an identifying label on the package, so that they can assign the item to your order.
Of course the package has no special identifying label, this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

So yeah, I fear that doing a simple check with the warehouse through tracking, they will say "oh yeah, that package, it was empty" boom, fail.

Oh well, after a number of succesful refunds, one was bound to fail. I didn't think everything in advance sadly. I think the lesson here is clear.

Not boom, fail. Complain you sent the item. That it isn't your fault that they lost your package. Ask for proof of the empty package with your label on it. If you were an actual customer and you sent an item back expecting a refund and they just told you they didn't receive anything - that's clearly not right.

(06-12-2020, 04:18 AM)mothered Wrote:

(06-11-2020, 06:02 PM)Checkpoint Wrote: I spoke with an indian girl who just had access to stuff through a computer. It simply said "the item hasn't arrived", because you actually have to put an identifying label on the package, so that they can assign the item to your order.

Nonsense.

The tracking number and Its respective barcode that's scanned during transit and on delivery, Identifies sender to receiver and vice-versa. If there's no sender's label, the package will still reach Its destination and scanned with the consignor & consignee Information.

(06-11-2020, 06:02 PM)Checkpoint Wrote: this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

This doesn't make sense.

How can a package that's been registered Into their Inventory, be deemed not delivered?

(06-12-2020, 06:26 AM)Checkpoint Wrote: Because the girl said that "the ITEM has not returned", I hadn't given her yet the tracking.

Quote: because you actually have to put an identifying label on the package, so that they can assign the item to your order.

Quote:this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

(06-12-2020, 06:48 AM)mothered Wrote:

(06-12-2020, 06:26 AM)Checkpoint Wrote: Because the girl said that "the ITEM has not returned", I hadn't given her yet the tracking.

It still doesn't explain why she made the comment as per below. It's completely Inaccurate to solely rely on the label as a form of delivery confirmation.

Quote: because you actually have to put an identifying label on the package, so that they can assign the item to your order.

Just to clarify things, what does this relate to?

Quote:this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

(06-12-2020, 03:40 PM)Checkpoint Wrote:

(06-12-2020, 06:48 AM)mothered Wrote:

(06-12-2020, 06:26 AM)Checkpoint Wrote: Because the girl said that "the ITEM has not returned", I hadn't given her yet the tracking.

It still doesn't explain why she made the comment as per below. It's completely Inaccurate to solely rely on the label as a form of delivery confirmation.

Quote: because you actually have to put an identifying label on the package, so that they can assign the item to your order.

Just to clarify things, what does this relate to?

Quote:this means that the girl would have said "the item hasn't arrived" even if the warehouse had received, registered and stored the package.

I'm sorry, I realized I was not clear enough.

Basically as per the company instructions you had to insert inside the package (sorry, I was mistaken, the additional label was to be put INSIDE) an identifying label with a barcode which probably once scanned tells the warehouse that "the ordered and returned item" has come back.
Of course, there was no such thing inside the package.
The lady checked my order number and my order return number. It stands to reason that the system would have told her if the item had returned only if they scanned said identifying barcode which you have to put inside the package.

This extra barcode is, of course, completely different from the tracking number.

This is why I made the posts above. They could have the package in their hands, but since they couldn't have scanned the special identifying barcode, the lady would have told me that in any case.

We'll see next week when their investigation ends.

(06-29-2020, 03:04 PM)Checkpoint Wrote: I'm just writing to update that I'm still fighting this case.

Basicallythey told me to wait until they check with wearehouse, but since I'm a concerned customer who is waiting for a legit refund for a returned item, I called like 4 times to their support, but they can't do anything because they need to wait confirmation from the warehouse, which doesn't have a phone (they literally said this) so I can't call them directly.

So I'm still waiting. I guess it's kind of a good sign because I think that if they had registered an empty package or something I would have got a response by now. If so much time has passed I hope they are not finding it.

(06-29-2020, 03:04 PM)Checkpoint Wrote: I'm just writing to update that I'm still fighting this case.

Basicallythey told me to wait until they check with wearehouse, but since I'm a concerned customer who is waiting for a legit refund for a returned item, I called like 4 times to their support, but they can't do anything because they need to wait confirmation from the warehouse, which doesn't have a phone (they literally said this) so I can't call them directly.

So I'm still waiting. I guess it's kind of a good sign because I think that if they had registered an empty package or something I would have got a response by now. If so much time has passed I hope they are not finding it.