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Zalando investigation - Printable Version

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RE: Zalando investigation - moneymaker6660 - 09-17-2019

(09-17-2019, 08:18 AM)mothered Wrote:
(09-16-2019, 11:29 PM)moneymaker6660 Wrote: Yeah, it would have definitely registered as a significant amount missing, however, they didn't really care until recently. They would give out refunds willy nilly.

When SEing, Irrespective of past experience, It's paramount to cover every angle and leave nothing to chance.
Noted. However I couldn't not take advantage of the fact they were so easy to do.


RE: Zalando investigation - mothered - 09-17-2019

(09-17-2019, 09:49 AM)moneymaker6660 Wrote:
(09-17-2019, 08:18 AM)mothered Wrote:
(09-16-2019, 11:29 PM)moneymaker6660 Wrote: Yeah, it would have definitely registered as a significant amount missing, however, they didn't really care until recently. They would give out refunds willy nilly.

When SEing, Irrespective of past experience, It's paramount to cover every angle and leave nothing to chance.
Noted. However I couldn't not take advantage of the fact they were so easy to do.

Due to the Influx of SEs against the company, they've tightened their claims management strategies.

Unfortunately, In this particular case, you're part of that equation. We all need to adjust our methods against their revised policies.


RE: Zalando investigation - moneymaker6660 - 09-17-2019

(09-17-2019, 12:23 PM)mothered Wrote:
(09-17-2019, 09:49 AM)moneymaker6660 Wrote:
(09-17-2019, 08:18 AM)mothered Wrote: When SEing, Irrespective of past experience, It's paramount to cover every angle and leave nothing to chance.
Noted. However I couldn't not take advantage of the fact they were so easy to do.

Due to the Influx of SEs against the company, they've tightened their claims management strategies.

Unfortunately, In this particular case, you're part of that equation. We all need to adjust our methods against their revised policies.
A little update, I got the refund after sending my license, I sent a picture of my license and i blocked out the address the first time and they didn't accept it, this tells me they've noted my name and address.


Zalando investigation - Mister - 09-17-2019

Hope this don’t come up on my refund when it arrives as I won’t be able to show ID as I have changed name and using a different address.

Thinking about trying DNA if it gets delivered by Hermes in 1 parcel.


RE: Zalando investigation - AreFeetShoes - 09-17-2019

(09-17-2019, 02:18 PM)moneymaker6660 Wrote:
(09-17-2019, 12:23 PM)mothered Wrote:
(09-17-2019, 09:49 AM)moneymaker6660 Wrote: Noted. However I couldn't not take advantage of the fact they were so easy to do.

Due to the Influx of SEs against the company, they've tightened their claims management strategies.

Unfortunately, In this particular case, you're part of that equation. We all need to adjust our methods against their revised policies.
A little update, I got the refund after sending my license, I sent a picture of my license and i blocked out the address the first time and they didn't accept it, this tells me they've noted my name and address.

Could you give a little more info? You ordered the item using your real name and address, which match your real license? If you used an alias or drop address do you think this would have worked?


RE: Zalando investigation - moneymaker6660 - 09-17-2019

(09-17-2019, 03:47 PM)Mister Wrote: Hope this don’t come up on my refund when it arrives as I won’t be able to show ID as I have changed name and using a different address.

Thinking about trying DNA if it gets delivered by Hermes in 1 parcel.
Mine was at my sisters house so the name and address didn't match. It was also in a big box too, although, it was quite light.


RE: Zalando investigation - moneymaker6660 - 09-17-2019

(09-17-2019, 04:13 PM)AreFeetShoes Wrote:
(09-17-2019, 02:18 PM)moneymaker6660 Wrote:
(09-17-2019, 12:23 PM)mothered Wrote: Due to the Influx of SEs against the company, they've tightened their claims management strategies.

Unfortunately, In this particular case, you're part of that equation. We all need to adjust our methods against their revised policies.
A little update, I got the refund after sending my license, I sent a picture of my license and i blocked out the address the first time and they didn't accept it, this tells me they've noted my name and address.

Could you give a little more info? You ordered the item using your real name and address, which match your real license? If you used an alias or drop address do you think this would have worked?
I used my sister's house and her name which is of course different to my address and name but they still gave me a refund after seeing my license.
Prior to this happening I actually ordered something to my own house which is due to arrive in a couple of days, I will probably not attempt an SE on that order due to the fact they've got my id and know my real address.


RE: Zalando investigation - moneymaker6660 - 09-17-2019

(09-17-2019, 03:47 PM)Mister Wrote: Hope this don’t come up on my refund when it arrives as I won’t be able to show ID as I have changed name and using a different address.

Thinking about trying DNA if it gets delivered by Hermes in 1 parcel.
Also, please let me know how you get on and what are you trying to refund?


Zalando investigation - Mister - 09-19-2019

A load of clothes. Will update when started.


RE: Zalando investigation - moneymaker6660 - 09-19-2019

(09-19-2019, 10:04 AM)Mister Wrote: A load of clothes. Will update when started.
Sure thing, out of curiosity have you ever done footasylum ? if so how were they to deal with