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+--- Thread: Back to basics (/Thread-Back-to-basics)
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RE: Back to basics - Defeat - 06-04-2019
(06-04-2019, 06:52 PM)tedownyiskinm Wrote: Must be the agent you spoke to. They asked for POP and pic of serial on the bottom of the handle when i tried loool and made it very clear they would only replace the handle and would not send a new head or charger.
Seems like they dont send a whole new unit, rather the bits they think are faulty.
I guess you had the toothbrush already to provide the images needed?
No images either. I just said it's not charging, did 1 troubleshooting step, and that was it. I knew the live chat was near closing so I waited to do it then. I also know how much I love near the end of my shifts, I figured it was the same with them. It's probably the only reason it was brief.
RE: Back to basics - tedownyiskinm - 06-04-2019
" I knew the live chat was near closing" That's a good tip
Out of interest what tooth bush did you go for? i tried the sonicare protective clean 6100. Some of the 1* reviews on Amazon say it goes loud then stops working so ran with that as a reason.
Might try with a lower cost model next time if i can get the info i need.
RE: Back to basics - Nyx - 06-04-2019
(06-04-2019, 07:25 PM)Strait McCool Wrote:(06-04-2019, 06:52 PM)tedownyiskinm Wrote: Must be the agent you spoke to. They asked for POP and pic of serial on the bottom of the handle when i tried loool and made it very clear they would only replace the handle and would not send a new head or charger.I knew the live chat was near closing so I waited to do it then. I also know how much I love near the end of my shifts, I figured it was the same with them. It's probably the only reason it was brief.
Seems like they dont send a whole new unit, rather the bits they think are faulty.
I guess you had the toothbrush already to provide the images needed?
Never actually thought about calling/messaging close to the end of the employee's shift, it would make them much more likely to rush through the process and miss some sort of verification as they want to get home. This is a solid tip, thanks.
RE: Back to basics - mothered - 06-05-2019
(06-04-2019, 11:32 PM)Nyx Wrote:(06-04-2019, 07:25 PM)Strait McCool Wrote:(06-04-2019, 06:52 PM)tedownyiskinm Wrote: Must be the agent you spoke to. They asked for POP and pic of serial on the bottom of the handle when i tried loool and made it very clear they would only replace the handle and would not send a new head or charger.I knew the live chat was near closing so I waited to do it then. I also know how much I love near the end of my shifts, I figured it was the same with them. It's probably the only reason it was brief.
Seems like they dont send a whole new unit, rather the bits they think are faulty.
I guess you had the toothbrush already to provide the images needed?
Never actually thought about calling/messaging close to the end of the employee's shift,
I've also mentioned a similar principle countless times, one as recent as yesterday.
It tends to work more often than not, and Is extremely effective when executed accordingly.
RE: Back to basics - Defeat - 06-05-2019
(06-05-2019, 04:33 AM)mothered Wrote:(06-04-2019, 11:32 PM)Nyx Wrote:(06-04-2019, 07:25 PM)Strait McCool Wrote: I knew the live chat was near closing so I waited to do it then. I also know how much I love near the end of my shifts, I figured it was the same with them. It's probably the only reason it was brief.
Never actually thought about calling/messaging close to the end of the employee's shift,
I've also mentioned a similar principle countless times, one as recent as yesterday.
It tends to work more often than not, and Is extremely effective when executed accordingly.
Catch em when they're slipping
RE: Back to basics - mothered - 06-05-2019
(06-05-2019, 05:17 AM)Strait McCool Wrote:(06-05-2019, 04:33 AM)mothered Wrote:(06-04-2019, 11:32 PM)Nyx Wrote: Never actually thought about calling/messaging close to the end of the employee's shift,
I've also mentioned a similar principle countless times, one as recent as yesterday.
It tends to work more often than not, and Is extremely effective when executed accordingly.
Catch em when they're slipping
Precisely.
RE: Back to basics - Defeat - 06-09-2019
(06-04-2019, 10:17 PM)tedownyiskinm Wrote: " I knew the live chat was near closing" That's a good tip
Out of interest what tooth bush did you go for? i tried the sonicare protective clean 6100. Some of the 1* reviews on Amazon say it goes loud then stops working so ran with that as a reason.
Might try with a lower cost model next time if i can get the info i need.
I went with the HX5610, not pricy at all. Might be why too I guess