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+--- Thread: Products to SE without investment? (/Thread-Products-to-SE-without-investment)
RE: Products to SE without investment? - moneymaker6660 - 05-09-2019
Do Logitech never ask you to return the item? I have done three SEs and they've never asked for it back.
RE: Products to SE without investment? - K4X3L1 - 05-09-2019
(05-09-2019, 05:53 AM)moneymaker6660 Wrote: Do Logitech never ask you to return the item? I have done three SEs and they've never asked for it back.
Sometimes they ask to return items back,but not always.
RE: Products to SE without investment? - mothered - 05-09-2019
(05-08-2019, 11:32 PM)Malcom Wrote:(05-08-2019, 09:14 PM)mothered Wrote:No response yet. If it still fails I’ll make another invoice myself and try again.(05-08-2019, 02:26 PM)Malcom Wrote: I've told Logitech the Keyboard doesn't work anymore when I plug it in, even the leds wont turn on and that I've already tried it with other USB ports and another PC.
They told me to follow their troubleshooting, I told them I did that and still it does not work. They asked to send an invoice of the keyboard if I still need help, made one from Amazon online.
I assume you've already sent the Invoice?
If so, what was their response?
They do keep track of declined claims, so unless you're absolutely spot-on with the other Invoice Inclusive of your approach, you may not have a second chance.
RE: Products to SE without investment? - H3RR3S - 05-09-2019
(05-09-2019, 09:11 AM)mothered Wrote:(05-08-2019, 11:32 PM)Malcom Wrote:(05-08-2019, 09:14 PM)mothered Wrote: I assume you've already sent the Invoice?No response yet. If it still fails I’ll make another invoice myself and try again.
If so, what was their response?
They do keep track of declined claims, so unless you're absolutely spot-on with the other Invoice Inclusive of your approach, you may not have a second chance.
Just received this email, i guess my SE succeeded.
Spoiler:
Thank you for your feedback, we are sorry that the problem has persisted.
We are happy to provide a reshipment of a new version of your G910 keyboard.
Given that you still have ample guarantee on this part and your current one is not fully functioning.
Can we use the same address as what was used on the original order from your invoice?
Again we would like to hear from you again.
We are happy to provide a reshipment of a new version of your G910 keyboard.
Given that you still have ample guarantee on this part and your current one is not fully functioning.
Can we use the same address as what was used on the original order from your invoice?
Again we would like to hear from you again.
I didn’t even have to give my serial numbers or anything? Only an invoice..
RE: Products to SE without investment? - Kawa - 05-09-2019
(05-07-2019, 09:06 AM)mothered Wrote: Further to the above post, If you require a serial for a given Logitech Item, let me know.
I also have serials for Asus LCD monitors still under warranty. Bose & HP are also part of the equation.
need one , Ive tryied to pm you in the past but never got any replies.
RE: Products to SE without investment? - Spontaneous - 05-09-2019
I’ve only done them once but I only used an SN. It went somewhat like this
Told they guy some bullshit like half the keyboard wasn’t working and he walked me through troubleshooting, made jokes and got friendly etc. He asked me what email I used to order it off their website with because I said i ordered it off of their website and I said I used a randomly generated fake email so I wouldn’t get spammed, he asked me if I could check it so I faked like I was trying to check and said no then sounded worried. He said no problem I’ll just make a new account here for you and he asked for a valid email which I gave him and got an email saying they were sending me a new keyboard. Easy as pie.
RE: Products to SE without investment? - mothered - 05-10-2019
(05-09-2019, 09:18 PM)Kawa Wrote:(05-07-2019, 09:06 AM)mothered Wrote: Further to the above post, If you require a serial for a given Logitech Item, let me know.
I also have serials for Asus LCD monitors still under warranty. Bose & HP are also part of the equation.
need one , Ive tryied to pm you in the past but never got any replies.
I was referring to the OP.
RE: Products to SE without investment? - Kawa - 05-10-2019
(05-10-2019, 03:48 AM)mothered Wrote:(05-09-2019, 09:18 PM)Kawa Wrote:(05-07-2019, 09:06 AM)mothered Wrote: Further to the above post, If you require a serial for a given Logitech Item, let me know.
I also have serials for Asus LCD monitors still under warranty. Bose & HP are also part of the equation.
need one , Ive tryied to pm you in the past but never got any replies.
I was referring to the OP.
does that mean that offer is not valid for me?
RE: Products to SE without investment? - mothered - 05-11-2019
(05-10-2019, 02:54 PM)Kawa Wrote:(05-10-2019, 03:48 AM)mothered Wrote:(05-09-2019, 09:18 PM)Kawa Wrote: need one , Ive tryied to pm you in the past but never got any replies.
I was referring to the OP.
does that mean that offer is not valid for me?
I'll have a look If I have any to spare.
RE: Products to SE without investment? - Johnngnky - 05-11-2019
(05-09-2019, 01:02 PM)Malcom Wrote:(05-09-2019, 09:11 AM)mothered Wrote:(05-08-2019, 11:32 PM)Malcom Wrote: No response yet. If it still fails I’ll make another invoice myself and try again.
They do keep track of declined claims, so unless you're absolutely spot-on with the other Invoice Inclusive of your approach, you may not have a second chance.
Just received this email, i guess my SE succeeded.
Spoiler:
Thank you for your feedback, we are sorry that the problem has persisted.
We are happy to provide a reshipment of a new version of your G910 keyboard.
Given that you still have ample guarantee on this part and your current one is not fully functioning.
Can we use the same address as what was used on the original order from your invoice?
Again we would like to hear from you again.
I didn’t even have to give my serial numbers or anything? Only an invoice..
Congratulations. Just wondering, out of plain interest, which invoice did you use? No SN asked is quite extreme.