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+--- Thread: Ultimate Ears proof of purchase before issuing replacement (/Thread-Ultimate-Ears-proof-of-purchase-before-issuing-replacement)
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RE: Ultimate Ears proof of purchase before issuing replacement - phobetor00 - 02-28-2019
Logitech should be easy to play with. Next time find a genuine new serial, be respectful and patient in your contacts, and the turn out will most likely be a replacement. All in all, we also learn by trial and error, so it's only a matter of trying again
RE: Ultimate Ears proof of purchase before issuing replacement - TheBloke - 02-28-2019
(02-28-2019, 03:34 PM)phobetor00 Wrote: Logitech should be easy to play with. Next time find a genuine new serial, be respectful and patient in your contacts, and the turn out will most likely be a replacement. All in all, we also learn by trial and error, so it's only a matter of trying again
I have heard that they are easy, back to coming up with a new method i suppose haha
RE: Ultimate Ears proof of purchase before issuing replacement - titchyyyy - 03-01-2019
They're easy but they flag your RMA based on several things;
Proof of purchase - many people use generators and Logitech aren't stupid anymore, they know it's fake. They go through them and check headers & minor details. Use a TAX receipt rather than order confirmation.
Serials - It's always better to ask somebody who is selling a completely brand new one if they can share the serial with you privately. If there is two accounts of an item being registered, this flags the claim instantly and you'll be told to provide video evidence.
Images - Get images of the product you're RMAing, preferably one that is the same model / colour, make sure to include these in your email randomly, this'll show the representative that you probably do possess the item in question. Use exif tag remover to remove the metadata from them. Otherwise it'll show eBay/gumtree/craigslist information I believe.
File name - The file names you send over email are quite important. If you send them an image called S-l1600, it's a big give away that you've downloaded the image from eBay or online. Try and name them something your camera would call them, for example IMG-20190301-WA0932 would show that the image came from your camera on the specific date they asked for it.
Minor details which won't flag your account and are 'unique' to your claim will get you the SE. It's not as simple as just throwing them a random POP anymore. Unfortunately.
RE: Ultimate Ears proof of purchase before issuing replacement - TheBloke - 03-01-2019
(03-01-2019, 05:08 AM)titchyyyy Wrote: They're easy but they flag your RMA based on several things;
Proof of purchase - many people use generators and Logitech aren't stupid anymore, they know it's fake. They go through them and check headers & minor details. Use a TAX receipt rather than order confirmation.
Serials - It's always better to ask somebody who is selling a completely brand new one if they can share the serial with you privately. If there is two accounts of an item being registered, this flags the claim instantly and you'll be told to provide video evidence.
Images - Get images of the product you're RMAing, preferably one that is the same model / colour, make sure to include these in your email randomly, this'll show the representative that you probably do possess the item in question. Use exif tag remover to remove the metadata from them. Otherwise it'll show eBay/gumtree/craigslist information I believe.
File name - The file names you send over email are quite important. If you send them an image called S-l1600, it's a big give away that you've downloaded the image from eBay or online. Try and name them something your camera would call them, for example IMG-20190301-WA0932 would show that the image came from your camera on the specific date they asked for it.
Minor details which won't flag your account and are 'unique' to your claim will get you the SE. It's not as simple as just throwing them a random POP anymore. Unfortunately.
I think my biggest problem came from using a serial that had been registered before tbh, youre right though think i will be better off asking for a serial and pictures thanks for the advice mate always looking to improve
RE: Ultimate Ears proof of purchase before issuing replacement - TheBloke - 03-01-2019
(03-01-2019, 05:08 AM)titchyyyy Wrote: They're easy but they flag your RMA based on several things;
Proof of purchase - many people use generators and Logitech aren't stupid anymore, they know it's fake. They go through them and check headers & minor details. Use a TAX receipt rather than order confirmation.
Serials - It's always better to ask somebody who is selling a completely brand new one if they can share the serial with you privately. If there is two accounts of an item being registered, this flags the claim instantly and you'll be told to provide video evidence.
Images - Get images of the product you're RMAing, preferably one that is the same model / colour, make sure to include these in your email randomly, this'll show the representative that you probably do possess the item in question. Use exif tag remover to remove the metadata from them. Otherwise it'll show eBay/gumtree/craigslist information I believe.
File name - The file names you send over email are quite important. If you send them an image called S-l1600, it's a big give away that you've downloaded the image from eBay or online. Try and name them something your camera would call them, for example IMG-20190301-WA0932 would show that the image came from your camera on the specific date they asked for it.
Minor details which won't flag your account and are 'unique' to your claim will get you the SE. It's not as simple as just throwing them a random POP anymore. Unfortunately.
Just wondering do you have any idea when best to try again? Should i wait a couple weeks?
RE: Ultimate Ears proof of purchase before issuing replacement - Dempl - 03-01-2019
(03-01-2019, 12:00 PM)TheBloke Wrote:1 minute after they asked me for proof, close the chat/hang up n retry(03-01-2019, 05:08 AM)titchyyyy Wrote: They're easy but they flag your RMA based on several things;
Proof of purchase - many people use generators and Logitech aren't stupid anymore, they know it's fake. They go through them and check headers & minor details. Use a TAX receipt rather than order confirmation.
Serials - It's always better to ask somebody who is selling a completely brand new one if they can share the serial with you privately. If there is two accounts of an item being registered, this flags the claim instantly and you'll be told to provide video evidence.
Images - Get images of the product you're RMAing, preferably one that is the same model / colour, make sure to include these in your email randomly, this'll show the representative that you probably do possess the item in question. Use exif tag remover to remove the metadata from them. Otherwise it'll show eBay/gumtree/craigslist information I believe.
File name - The file names you send over email are quite important. If you send them an image called S-l1600, it's a big give away that you've downloaded the image from eBay or online. Try and name them something your camera would call them, for example IMG-20190301-WA0932 would show that the image came from your camera on the specific date they asked for it.
Minor details which won't flag your account and are 'unique' to your claim will get you the SE. It's not as simple as just throwing them a random POP anymore. Unfortunately.
Just wondering do you have any idea when best to try again? Should i wait a couple weeks?
RE: Ultimate Ears proof of purchase before issuing replacement - titchyyyy - 03-01-2019
(03-01-2019, 12:00 PM)TheBloke Wrote:(03-01-2019, 05:08 AM)titchyyyy Wrote: They're easy but they flag your RMA based on several things;
Proof of purchase - many people use generators and Logitech aren't stupid anymore, they know it's fake. They go through them and check headers & minor details. Use a TAX receipt rather than order confirmation.
Serials - It's always better to ask somebody who is selling a completely brand new one if they can share the serial with you privately. If there is two accounts of an item being registered, this flags the claim instantly and you'll be told to provide video evidence.
Images - Get images of the product you're RMAing, preferably one that is the same model / colour, make sure to include these in your email randomly, this'll show the representative that you probably do possess the item in question. Use exif tag remover to remove the metadata from them. Otherwise it'll show eBay/gumtree/craigslist information I believe.
File name - The file names you send over email are quite important. If you send them an image called S-l1600, it's a big give away that you've downloaded the image from eBay or online. Try and name them something your camera would call them, for example IMG-20190301-WA0932 would show that the image came from your camera on the specific date they asked for it.
Minor details which won't flag your account and are 'unique' to your claim will get you the SE. It's not as simple as just throwing them a random POP anymore. Unfortunately.
Just wondering do you have any idea when best to try again? Should i wait a couple weeks?
You've got to think, they'll have many RMA's coming in daily and I can't imagine they'll remember your name or address off the top of their head. They're a big company and have lots of staff on the RMA team, so it's highly unlikely you'll get the same rep. I'd say wait until the next day but honestly, it's also fine if you try 10 minutes later. It's not illegal to claim a RMA, regardless if it's falsely or not. They can only shut your claim down. They can't report you.
RE: Ultimate Ears proof of purchase before issuing replacement - titchyyyy - 03-01-2019
I've done 2 RMA's with Logitech and failed because I made a massive mistake.
I'm now RMAing a megablast speaker from them from a seller who didn't display his serial number but gave it to me through private message, so I know it'll be brand new and unused.
Using the same address as the last two. We'll see how it goes
RE: Ultimate Ears proof of purchase before issuing replacement - TheBloke - 03-01-2019
(03-01-2019, 01:55 PM)titchyyyy Wrote: I've done 2 RMA's with Logitech and failed because I made a massive mistake.
I'm now RMAing a megablast speaker from them from a seller who didn't display his serial number but gave it to me through private message, so I know it'll be brand new and unused.
Using the same address as the last two. We'll see how it goes
Looking forward to your responce ill try again soon myself will post my results when i get them