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+--- Thread: HP Laptop SE (/Thread-HP-Laptop-SE)
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RE: HP Laptop SE - mothered - 12-11-2018
(12-11-2018, 02:33 PM)GreatLimbo Wrote:(12-11-2018, 04:36 AM)mothered Wrote: Be prepared to go through a series of events from their Internal department.
HP can be difficult to deal with at times.
What sorts of problems? I was thinking of just dry ice and pressing for a dispatch before it arrives.
It's a laptop that's classed as a high value Item, so that's an Issue In Itself.
Although the method suits the nature of the SE, they'll most likely open an Investigation with the carrier and then go to great lengths to try and decline the claim. Waiting periods, emails back and forth, passed around from one department to another and so forth. This Is only a general example of what can happen. If you're lucky, It may not lead to most If not any of this, but It's likely they'll take It further with their Internal process.
RE: HP Laptop SE - GreatLimbo - 12-12-2018
(12-11-2018, 03:26 PM)mothered Wrote:(12-11-2018, 02:33 PM)GreatLimbo Wrote:(12-11-2018, 04:36 AM)mothered Wrote: Be prepared to go through a series of events from their Internal department.
HP can be difficult to deal with at times.
What sorts of problems? I was thinking of just dry ice and pressing for a dispatch before it arrives.
It's a laptop that's classed as a high value Item, so that's an Issue In Itself.
Although the method suits the nature of the SE, they'll most likely open an Investigation with the carrier and then go to great lengths to try and decline the claim. Waiting periods, emails back and forth, passed around from one department to another and so forth. This Is only a general example of what can happen. If you're lucky, It may not lead to most If not any of this, but It's likely they'll take It further with their Internal process.
Never SEed anything like this before, only DNA... hmph... something to consider
RE: HP Laptop SE - Kekkokush - 12-12-2018
What is the value of the laptop?
RE: HP Laptop SE - GreatLimbo - 12-12-2018
(12-12-2018, 10:05 PM)Kekkokush Wrote: What is the value of the laptop?
Guy, please stop getting OT
I don't share all specifics. OPSEC.
RE: HP Laptop SE - Kekkokush - 12-12-2018
Man just wondering keep calm
RE: HP Laptop SE - mothered - 12-13-2018
(12-12-2018, 09:51 PM)GreatLimbo Wrote:(12-11-2018, 03:26 PM)mothered Wrote:(12-11-2018, 02:33 PM)GreatLimbo Wrote: What sorts of problems? I was thinking of just dry ice and pressing for a dispatch before it arrives.
It's a laptop that's classed as a high value Item, so that's an Issue In Itself.
Although the method suits the nature of the SE, they'll most likely open an Investigation with the carrier and then go to great lengths to try and decline the claim. Waiting periods, emails back and forth, passed around from one department to another and so forth. This Is only a general example of what can happen. If you're lucky, It may not lead to most If not any of this, but It's likely they'll take It further with their Internal process.
Never SEed anything like this before, only DNA... hmph... something to consider
Don't get me wrong, the DNA does work on a lappy but In my experience, the majority of times they'll go to great lengths to dispute It and part of that Is opening an Investigation with the carrier.
RE: HP Laptop SE - GreatLimbo - 12-13-2018
(12-13-2018, 03:18 AM)mothered Wrote:(12-12-2018, 09:51 PM)GreatLimbo Wrote:(12-11-2018, 03:26 PM)mothered Wrote: It's a laptop that's classed as a high value Item, so that's an Issue In Itself.
Although the method suits the nature of the SE, they'll most likely open an Investigation with the carrier and then go to great lengths to try and decline the claim. Waiting periods, emails back and forth, passed around from one department to another and so forth. This Is only a general example of what can happen. If you're lucky, It may not lead to most If not any of this, but It's likely they'll take It further with their Internal process.
Never SEed anything like this before, only DNA... hmph... something to consider
Don't get me wrong, the DNA does work on a lappy but In my experience, the majority of times they'll go to great lengths to dispute It and part of that Is opening an Investigation with the carrier.
Man, I guess I got lucky with mine then *shrug* all I said was DNA and with no further contact or interaction from the carrier or otherwise I got my refund for a 3k+ laptop.
That was only about a year ago too.
RE: HP Laptop SE - mothered - 12-13-2018
(12-13-2018, 02:55 PM)GreatLimbo Wrote: Man, I guess I got lucky with mine then *shrug* all I said was DNA and with no further contact or interaction from the carrier or otherwise I got my refund for a 3k+ laptop.
That was only about a year ago too.
As said above:
Quote:If you're lucky, It may not lead to most If not any of this
The reps must've been assessing your claim at their work's "all you can drink" Christmas party. I've experienced Investigations opened for 300$, and you got away with 3k.
A job well done, good work.