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+--- Thread: Question about HP (/Thread-Question-about-HP)
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RE: Question about HP - mothered - 11-28-2018
Quote:I get an email saying they’re working on my order and I need to provide a photo of the serial number and proof of purchase to continue. It says if I don’t reply within 5 days my order may be cancelled.
Call and tell them that you've sent the email a number of times (of course you've done nothing of the sort), and ask why they're taking so long to process your order. Vent your frustration, yet be polite. Reverse the role and push them to their limit- remain adamant and assume an authoritative figure, whereby you take control of the matter. If need be, request your claim be escalated to their senior (claims) department.
RE: Question about HP - Edy.sake - 11-28-2018
What method did you use to replace the monitor?