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+--- Thread: Logitech G910 Orion Spectrum (/Thread-Logitech-G910-Orion-Spectrum)
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RE: Logitech G910 Orion Spectrum - mothered - 11-13-2018
(11-12-2018, 04:07 PM)GotCamo122 Wrote:(11-08-2018, 11:07 AM)mothered Wrote:(11-08-2018, 08:38 AM)GotCamo122 Wrote: Done Logitech on the same number and address multiple times, they don't have a way of seeing if that address has been in contact with them before.
They certainly do.
An Invoice Is generated against the address of where the package Is delivered, and every Invoice Is kept on file. Given the Invoice Is on record, so too Is the address.
Yes but customer service doesn't have the ability to access the records without the case i.d. or a higher power (even the customer service supervisor I spoke to couldn't access them)
They can and "will" If It's warranted.
They do not access records solely based on the case ID.
(11-12-2018, 05:08 PM)karoloydi Wrote:(11-12-2018, 04:07 PM)GotCamo122 Wrote:(11-08-2018, 11:07 AM)mothered Wrote: They certainly do.
An Invoice Is generated against the address of where the package Is delivered, and every Invoice Is kept on file. Given the Invoice Is on record, so too Is the address.
Yes but customer service doesn't have the ability to access the records without the case i.d. or a higher power (even the customer service supervisor I spoke to couldn't access them)
I've seen someone in the past getting a warning letter from Logitech that there are too many warranty claims from that address and to not abuse the warranty system.
This.
Hence my post above.