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+--- Thread: Help for an Amazon SE (/Thread-Help-for-an-Amazon-SE--168473)
RE: Help for an Amazon SE - pxl_rip - 11-11-2022
(11-11-2022, 11:21 AM)mothered Wrote:(11-11-2022, 11:18 AM)pxl_rip Wrote:Good.(11-11-2022, 11:17 AM)mothered Wrote: ^ This Is what you need to focus on.ok I will reply to their email focusing on this
How did the carrier conclusively confirm the package was not damaged when It arrived at your address? What evidence does the carrier have In support of their statement? If they cannot fulfil both questions, their Investigation Is Inconclusive - which essentially finalizes the claim In your favor.
It's that simple.
I can assure you that they will not be able to address each question. Expect a reply with some type of nonsense.
I understand that the claim is in my favour but I see them to not want to collaborate.
I'm thinking of filing a chargeback with photos of the shipping box and with my requests of providing evidences and their emails to not fulfilling them.
RE: Help for an Amazon SE - mothered - 11-11-2022
(11-11-2022, 11:50 AM)pxl_rip Wrote: I understand that the claim is in my favour but I see them to not want to collaborate.No doubt It's a good move - you have a lot of evidence to support a chargeback.
I'm thinking of filing a chargeback with photos of the shipping box and with my requests of providing evidences and their emails to not fulfilling them.
Let's see how Amazon responds. If they're still giving you the runaround, a chargeback Is the way to go.
RE: Help for an Amazon SE - khalilkhan123 - 11-13-2022
This is a very interesting and might I say I have learnt quite a bit and added things to my knowledge, I hope the outcome is in your favor.
RE: Help for an Amazon SE - pxl_rip - 11-13-2022
(11-11-2022, 11:55 AM)mothered Wrote:(11-11-2022, 11:50 AM)pxl_rip Wrote: I understand that the claim is in my favour but I see them to not want to collaborate.No doubt It's a good move - you have a lot of evidence to support a chargeback.
I'm thinking of filing a chargeback with photos of the shipping box and with my requests of providing evidences and their emails to not fulfilling them.
Let's see how Amazon responds. If they're still giving you the runaround, a chargeback Is the way to go.
For now no response... i will wait until tomorrow to write another mail and if i don't get a response i will file a chargeback (i will surely ask you some tips for the best chargeback outcome)
(11-13-2022, 12:37 PM)khalilkhan123 Wrote: This is a very interesting and might I say I have learnt quite a bit and added things to my knowledge, I hope the outcome is in your favor.Thank You man, for the support.
RE: Help for an Amazon SE - mothered - 11-13-2022
(11-13-2022, 12:55 PM)pxl_rip Wrote: For now no response... i will wait until tomorrow to write another mail and if i don't get a response i will file a chargebackGood move.
I can't see them responding. Their noncompliance Is totally unacceptable, hence a chargeback Is the way to go.
RE: Help for an Amazon SE - pxl_rip - 11-14-2022
(11-13-2022, 03:13 PM)mothered Wrote:(11-13-2022, 12:55 PM)pxl_rip Wrote: For now no response... i will wait until tomorrow to write another mail and if i don't get a response i will file a chargebackGood move.
I can't see them responding. Their noncompliance Is totally unacceptable, hence a chargeback Is the way to go.
Do you think that sending email to jeff@Amazon could help? Or amz.jp is not competence of them?
RE: Help for an Amazon SE - mothered - 11-14-2022
(11-14-2022, 10:04 AM)pxl_rip Wrote: Do you think that sending email to jeff@Amazon could help? Or amz.jp is not competence of them?Shoot off an email to every department you can think of, regardless whether or not It's relevant.
You're bound to eventually get the reply you're after.
RE: Help for an Amazon SE - pxl_rip - 11-14-2022
(11-14-2022, 10:11 AM)mothered Wrote:In your opinion is it better to ask to this department and to spam them some other email or to file a chargeback first?(11-14-2022, 10:04 AM)pxl_rip Wrote: Do you think that sending email to jeff@Amazon could help? Or amz.jp is not competence of them?Shoot off an email to every department you can think of, regardless whether or not It's relevant.
You're bound to eventually get the reply you're after.
RE: Help for an Amazon SE - mothered - 11-14-2022
(11-14-2022, 11:33 AM)pxl_rip Wrote: In your opinion is it better to ask to this department and to spam them some other email or to file a chargeback first?See what happens with Amazon first.
The reason being, they may well decide to approve It, hence you'd save your chargeback.
RE: Help for an Amazon SE - pxl_rip - 11-14-2022
(11-14-2022, 11:44 AM)mothered Wrote:In this email should I include every detail like I would do in the chargeback form?(11-14-2022, 11:33 AM)pxl_rip Wrote: In your opinion is it better to ask to this department and to spam them some other email or to file a chargeback first?See what happens with Amazon first.
The reason being, they may well decide to approve It, hence you'd save your chargeback.