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+--- Thread: Help for an Amazon SE (/Thread-Help-for-an-Amazon-SE--168473)
RE: Help for an Amazon SE - mothered - 10-29-2022
(10-29-2022, 02:41 PM)pxl_rip Wrote: I've sent it. I'll keep you updated as usually.I look forward to reading the latest developments.
(10-29-2022, 02:41 PM)pxl_rip Wrote: Thank you so much for now for everything you've done for me.You're most welcome, It's my pleasure.
RE: Help for an Amazon SE - pxl_rip - 10-30-2022
(10-29-2022, 03:03 PM)mothered Wrote:(10-29-2022, 02:41 PM)pxl_rip Wrote: I've sent it. I'll keep you updated as usually.I look forward to reading the latest developments.
(10-29-2022, 02:41 PM)pxl_rip Wrote: Thank you so much for now for everything you've done for me.You're most welcome, It's my pleasure.
They replied that the package shipped was approximately 690gr so it was shipped correctly.
They discovered the item weight is 530 and DHL reported that the box was not opened during customs.
So they're not issuing refund.
They didn't respond to all of your my requests.
In addiction... I say you the item weight is 116gr (also based on manufacturer original website) and not 530. Maybe they considered both watch and box of the watch.
RE: Help for an Amazon SE - mothered - 10-30-2022
(10-30-2022, 09:18 AM)pxl_rip Wrote: I say you the item weight is 116gr (also based on manufacturer original website)Do you have the link to the manufacturer's site where It's listed at that weight?
I don't need to see It, I just want to make sure you've got the evidence at your disposal.
RE: Help for an Amazon SE - pxl_rip - 10-30-2022
(10-30-2022, 10:04 AM)mothered Wrote:(10-30-2022, 09:18 AM)pxl_rip Wrote: I say you the item weight is 116gr (also based on manufacturer original website)Do you have the link to the manufacturer's site where It's listed at that weight?
I don't need to see It, I just want to make sure you've got the evidence at your disposal.
Sorry... I meant 106gr not 116gr.
By the way absolutely yes, the watch weights 106gr and I've the original manufacturer website that states it in the specification sheet.
RE: Help for an Amazon SE - mothered - 10-30-2022
(10-30-2022, 10:09 AM)pxl_rip Wrote: Sorry... I meant 106gr not 116gr.Then ask them to justify this:
By the way absolutely yes, the watch weights 106gr and I've the original manufacturer website that states it in the specification sheet.
Quote:They discovered the item weight is 530
RE: Help for an Amazon SE - pxl_rip - 10-30-2022
(10-30-2022, 10:25 AM)mothered Wrote:(10-30-2022, 10:09 AM)pxl_rip Wrote: Sorry... I meant 106gr not 116gr.Then ask them to justify this:
By the way absolutely yes, the watch weights 106gr and I've the original manufacturer website that states it in the specification sheet.
Quote:They discovered the item weight is 530
Do I have so say anything about the weight on the original manufacturer website?
Or I ask only to justify that weight of 530gr?
I just realized that the last email was written by the leadership team.
RE: Help for an Amazon SE - mothered - 10-30-2022
(10-30-2022, 10:38 AM)pxl_rip Wrote: Do I have so say anything about the weight on the original manufacturer website?Forward them the link to the manufacturer's site and reference the weight.
Or I ask only to justify that weight of 530gr?
Then ask them how they came up with the figure of 530 grams.
(10-30-2022, 10:38 AM)pxl_rip Wrote: I just realized that the last email was written by the leadership team.Obviously not a very Intelligent group of Individuals.
RE: Help for an Amazon SE - pxl_rip - 10-30-2022
(10-30-2022, 11:13 AM)mothered Wrote:(10-30-2022, 10:38 AM)pxl_rip Wrote: Do I have so say anything about the weight on the original manufacturer website?Forward them the link to the manufacturer's site and reference the weight.
Or I ask only to justify that weight of 530gr?
Then ask them how they came up with the figure of 530 grams.
(10-30-2022, 10:38 AM)pxl_rip Wrote: I just realized that the last email was written by the leadership team.Obviously not a very Intelligent group of Individuals.
They replied that the weight was the watch and watch box.
And since the weight they shipped was 689 that is heavier than 530 and carrier confirmed the item has not fallen during transportation they won't issue a refund.
And if I continue to contact about the item they may not reply in the future.
RE: Help for an Amazon SE - mothered - 10-30-2022
(10-30-2022, 02:50 PM)pxl_rip Wrote: carrier confirmed the item has not fallen during transportation they won't issue a refund.Ask them how the carrier confirmed the watch remained Intact throughout the entire journey of travelling through their network from consignor to consignee.
(10-30-2022, 02:50 PM)pxl_rip Wrote: And if I continue to contact about the item they may not reply in the future.Really?
Since when are customers/buyers not permitted to enquire about discrepancies with their orders? Tell them exactly that, and to refrain from replying with such nonsense. If their behaviour remains unchanged, be sure to get their details (full name, job title, etc) and say you'll forward a complaint to senior management about how you've been treated.
RE: Help for an Amazon SE - pxl_rip - 10-31-2022
(10-30-2022, 03:25 PM)mothered Wrote:(10-30-2022, 02:50 PM)pxl_rip Wrote: carrier confirmed the item has not fallen during transportation they won't issue a refund.Ask them how the carrier confirmed the watch remained Intact throughout the entire journey of travelling through their network from consignor to consignee.
(10-30-2022, 02:50 PM)pxl_rip Wrote: And if I continue to contact about the item they may not reply in the future.Really?
Since when are customers/buyers not permitted to enquire about discrepancies with their orders? Tell them exactly that, and to refrain from replying with such nonsense. If their behaviour remains unchanged, be sure to get their details (full name, job title, etc) and say you'll forward a complaint to senior management about how you've been treated.
I replied yesterday with that information you provided but until now no reply from them.
In addiction I would like to ask you if in case everything fails I can do a chargeback with my bank.