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+--- Thread: Help for an Amazon SE (/Thread-Help-for-an-Amazon-SE--168473)
RE: Help for an Amazon SE - mothered - 10-26-2022
(10-26-2022, 10:40 AM)pxl_rip Wrote: I would like to bring good news but after contacting them two times asking a estimated time, they said the department still require time.At least It's not bad news - the claim Is still active.
RE: Help for an Amazon SE - pxl_rip - 10-27-2022
(10-26-2022, 11:08 AM)mothered Wrote:I'll keep contacting them every few days(10-26-2022, 10:40 AM)pxl_rip Wrote: I would like to bring good news but after contacting them two times asking a estimated time, they said the department still require time.At least It's not bad news - the claim Is still active.
RE: Help for an Amazon SE - mothered - 10-27-2022
(10-27-2022, 08:22 AM)pxl_rip Wrote: I'll keep contacting them every few daysAbsolutely.
It serves as a reminder to speed things up.
RE: Help for an Amazon SE - pxl_rip - 10-29-2022
(10-27-2022, 09:47 AM)mothered Wrote:(10-27-2022, 08:22 AM)pxl_rip Wrote: I'll keep contacting them every few daysAbsolutely.
It serves as a reminder to speed things up.
I have a reply.
The department says that they confirm the item hasn't lost during the transportation or the box hasn't been damaged.
They also confirmed it hasn't be opened by customs and it remained in transit for a short period of time before delivery.
So they consider the item not lost/missing.
And will not issue a refund.
If I know some other details I have to respond to their email.
Just to point out if it could be a point... The parcel has not been handled directly to me.
May You help me with next move? Do I have to give up?
RE: Help for an Amazon SE - mothered - 10-29-2022
(10-29-2022, 05:08 AM)pxl_rip Wrote: The department says that they confirm the item hasn't lost during the transportationAsk them what they're basing their confirmation on.
(10-29-2022, 05:08 AM)pxl_rip Wrote: or the box hasn't been damaged.Tell them to provide photographic evidence of the package condition at the time It arrived at your address.
The photos must contain every angle of the package, and be clearly visible to the naked eye.
(10-29-2022, 05:08 AM)pxl_rip Wrote: They also confirmed it hasn't be opened by customs and it remained in transit for a short period of time before delivery.Ask them to email you a report from customs, as well as the GPS coordinates of the package as It was travelling through their network.
(10-29-2022, 05:08 AM)pxl_rip Wrote: So they consider the item not lost/missing.Only If they fail to provide ALL of the aforementioned details.
(10-29-2022, 05:08 AM)pxl_rip Wrote: Just to point out if it could be a point... The parcel has not been handled directly to me.How was It accepted?
(10-29-2022, 05:08 AM)pxl_rip Wrote: May You help me with next move?There are several moves you need to forward/request as per above.
(10-29-2022, 05:08 AM)pxl_rip Wrote: Do I have to give up?No.
RE: Help for an Amazon SE - pxl_rip - 10-29-2022
(10-29-2022, 10:09 AM)mothered Wrote:I can't exactly say for sure, but it was left in the doorman building (I can't tell if doorman personally accepted it).(10-29-2022, 05:08 AM)pxl_rip Wrote: Just to point out if it could be a point... The parcel has not been handled directly to me.How was It accepted?
I tried to determine it with the proof of delivery on the shipping website but it doesn't show who signed.
I think carrier signed himself but it's an information I don't know for sure.
RE: Help for an Amazon SE - mothered - 10-29-2022
(10-29-2022, 11:18 AM)pxl_rip Wrote: I can't exactly say for sure, but it was left in the doorman building (I can't tell if doorman personally accepted it).Understood, It can be quite difficult to pinpoint the exact events.
I tried to determine it with the proof of delivery on the shipping website but it doesn't show who signed.
I think carrier signed himself but it's an information I don't know for sure.
As per my previous post, you have enough ammunition to hit them hard. And they have a lot of answering to do.
RE: Help for an Amazon SE - pxl_rip - 10-29-2022
(10-29-2022, 11:43 AM)mothered Wrote:Yes, thank You.(10-29-2022, 11:18 AM)pxl_rip Wrote: I can't exactly say for sure, but it was left in the doorman building (I can't tell if doorman personally accepted it).Understood, It can be quite difficult to pinpoint the exact events.
I tried to determine it with the proof of delivery on the shipping website but it doesn't show who signed.
I think carrier signed himself but it's an information I don't know for sure.
As per my previous post, you have enough ammunition to hit them hard. And they have a lot of answering to do.
Just to be sure... in this next email I have to ask all of the information you gave me along photographic evidence at the time the package at the time of delivery?
RE: Help for an Amazon SE - mothered - 10-29-2022
(10-29-2022, 11:45 AM)pxl_rip Wrote: in this next email I have to ask all of the information you gave meThat Is correct.
They're trying to decline the claim by stating quite a few events have been confirmed, so It's vital to tackle each one.
(10-29-2022, 11:45 AM)pxl_rip Wrote: along photographic evidence at the time the package at the time of delivery?Absolutely - that's the most Important part.
The point to all this, Is that they've replied without providing any evidence whatsoever In support of their statements. They could've made the whole thing up, which Is why It's crucial to ask for evidence.
RE: Help for an Amazon SE - pxl_rip - 10-29-2022
(10-29-2022, 11:58 AM)mothered Wrote:I've sent it. I'll keep you updated as usually. Thank you so much for now for everything you've done for me.(10-29-2022, 11:45 AM)pxl_rip Wrote: in this next email I have to ask all of the information you gave meThat Is correct.
They're trying to decline the claim by stating quite a few events have been confirmed, so It's vital to tackle each one.
(10-29-2022, 11:45 AM)pxl_rip Wrote: along photographic evidence at the time the package at the time of delivery?Absolutely - that's the most Important part.
The point to all this, Is that they've replied without providing any evidence whatsoever In support of their statements. They could've made the whole thing up, which Is why It's crucial to ask for evidence.