(02-15-2023, 03:49 PM)x03aec137 Wrote:

(02-15-2023, 12:39 PM)x03aec137 Wrote:

(02-15-2023, 02:28 AM)mothered Wrote: Where exactly Is the code located?

Its under the blades! I invented a code based on a gillette that I had and the example given in the first message of the thread.
I also received this response from the costumer support:
"Thank you once again for your contact and explanation.
We will be happy to investigate the matter if the product is available for collection. In such cases, we ask you to return the product for our team to investigate.
Unfortunately, without the product available and photographs of the case we cannot continue this investigation.
Thank you for your interest! If you have any questions, please do not hesitate to contact me."

(02-15-2023, 02:46 PM)mothered Wrote:

(02-15-2023, 12:39 PM)x03aec137 Wrote: Its under the blades!

Thanks for confirming It.

(02-15-2023, 12:39 PM)x03aec137 Wrote: I invented a code based on a gillette that I had and the example given in the first message of the thread.

Nice one.

Judging by their reply below, they've accepted the code and moving forward with the claim.

(02-15-2023, 12:39 PM)x03aec137 Wrote: I also received this response from the costumer support:
"Thank you once again for your contact and explanation.
We will be happy to investigate the matter if the product is available for collection. In such cases, we ask you to return the product for our team to investigate.
Unfortunately, without the product available and photographs of the case we cannot continue this investigation.
Thank you for your interest! If you have any questions, please do not hesitate to contact me."

Although the cost of the blades are not worthy of the administration and manpower generated with an Investigation, It seems like they're delving Into the Issue for quality assurance purposes.

Did you reply to their message?

Yeah I believe that the code was accepted as well.

Yes, I replied stating that I have provided all the required information in order for them to move with the investigation and that I would be happy to provide the only gillette that I have (if it comes to this I will just send them an old one or buy one just to send them) because I told them that I threw them all out due to malfunctioning. Additionally I added that is not legitimate to discontinue the investigation given the fact  that I don’t have pictures of the case, which was thrown away the day I received the products because I storage the gillettes in my drawer (probably like every user) and would never guess that they would present all this issues...

(02-15-2023, 04:06 PM)SoraMoneyG Wrote:

(02-15-2023, 03:49 PM)x03aec137 Wrote:

(02-15-2023, 12:39 PM)x03aec137 Wrote: Its under the blades! I invented a code based on a gillette that I had and the example given in the first message of the thread.
I also received this response from the costumer support:
"Thank you once again for your contact and explanation.
We will be happy to investigate the matter if the product is available for collection. In such cases, we ask you to return the product for our team to investigate.
Unfortunately, without the product available and photographs of the case we cannot continue this investigation.
Thank you for your interest! If you have any questions, please do not hesitate to contact me."

(02-15-2023, 02:46 PM)mothered Wrote: Thanks for confirming It.

Nice one.

Judging by their reply below, they've accepted the code and moving forward with the claim.

Although the cost of the blades are not worthy of the administration and manpower generated with an Investigation, It seems like they're delving Into the Issue for quality assurance purposes.

Did you reply to their message?

Yeah I believe that the code was accepted as well.

Yes, I replied stating that I have provided all the required information in order for them to move with the investigation and that I would be happy to provide the only gillette that I have (if it comes to this I will just send them an old one or buy one just to send them) because I told them that I threw them all out due to malfunctioning. Additionally I added that is not legitimate to discontinue the investigation given the fact  that I don’t have pictures of the case, which was thrown away the day I received the products because I storage the gillettes in my drawer (probably like every user) and would never guess that they would present all this issues...

did they reply back after u said its not legitimate to discontinue the investigation?

(02-15-2023, 04:25 PM)x03aec137 Wrote:

(02-15-2023, 04:06 PM)SoraMoneyG Wrote:

(02-15-2023, 03:49 PM)x03aec137 Wrote: Yeah I believe that the code was accepted as well.

Yes, I replied stating that I have provided all the required information in order for them to move with the investigation and that I would be happy to provide the only gillette that I have (if it comes to this I will just send them an old one or buy one just to send them) because I told them that I threw them all out due to malfunctioning. Additionally I added that is not legitimate to discontinue the investigation given the fact  that I don’t have pictures of the case, which was thrown away the day I received the products because I storage the gillettes in my drawer (probably like every user) and would never guess that they would present all this issues...

did they reply back after u said its not legitimate to discontinue the investigation?

No, still waiting a response.

(02-16-2023, 12:27 PM)x03aec137 Wrote: They have replied,

"Hope this email finds you well.
We need the product for investigation."

I already said that I would be glad to send it more than once.... My question is will I be refunded before the package arrives?

---

They have already replied again,

"Regarding the reimburse, we can only reimburse after the analyzation/investigation of the gillettes.
I will arrange a packet to be sent to you so you can send the gillette to us."

They also want to contact me.

How should I proceed?

(02-16-2023, 12:27 PM)x03aec137 Wrote: They have replied,

"Hope this email finds you well.
We need the product for investigation."

I already said that I would be glad to send it more than once.... My question is will I be refunded before the package arrives?

---

They have already replied again,

"Regarding the reimburse, we can only reimburse after the analyzation/investigation of the gillettes.
I will arrange a packet to be sent to you so you can send the gillette to us."

They also want to contact me.

How should I proceed?

(02-16-2023, 12:27 PM)x03aec137 Wrote: They have replied,
We need the product for investigation."
I will arrange a packet to be sent to you so you can send the gillette to us."

How should I proceed?

(02-16-2023, 02:42 PM)SoraMoneyG Wrote:

(02-16-2023, 12:27 PM)x03aec137 Wrote: They have replied,

"Hope this email finds you well.
We need the product for investigation."

I already said that I would be glad to send it more than once.... My question is will I be refunded before the package arrives?

---

They have already replied again,

"Regarding the reimburse, we can only reimburse after the analyzation/investigation of the gillettes.
I will arrange a packet to be sent to you so you can send the gillette to us."

They also want to contact me.

How should I proceed?

they told me this
Dear. Mr Luis

I hope this emails finds you well.

Thanks for you promptly response.

We need the product for investigation.

(02-17-2023, 06:27 AM)Novodur© Wrote:

(02-16-2023, 02:42 PM)SoraMoneyG Wrote:

(02-16-2023, 12:27 PM)x03aec137 Wrote: They have replied,

"Hope this email finds you well.
We need the product for investigation."

I already said that I would be glad to send it more than once.... My question is will I be refunded before the package arrives?

---

They have already replied again,

"Regarding the reimburse, we can only reimburse after the analyzation/investigation of the gillettes.
I will arrange a packet to be sent to you so you can send the gillette to us."

They also want to contact me.

How should I proceed?

they told me this
Dear. Mr Luis

I hope this emails finds you well.

Thanks for you promptly response.

We need the product for investigation.

I am glad, i got my money without investigation from Gilette 😁

(02-17-2023, 06:27 AM)Novodur© Wrote: I am glad, i got my money without investigation from Gilette 😁