(02-09-2018, 06:06 AM)ZOM_BIES Wrote: can someone help me with the please, im totally clueless and also im new to this


"I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:"

this is what i recieved from them after their initial troubleshooting email.

(02-09-2018, 06:11 AM)Skryptec Wrote:

(02-09-2018, 06:06 AM)ZOM_BIES Wrote: can someone help me with the please, im totally clueless and also im new to this


"I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:"

this is what i recieved from them after their initial troubleshooting email.

Tell them you contacted Amazon but they told you to contact Fugoo, then fill out the form.

(02-09-2018, 08:06 AM)ZOM_BIES Wrote:

(02-09-2018, 06:11 AM)Skryptec Wrote:

(02-09-2018, 06:06 AM)ZOM_BIES Wrote: can someone help me with the please, im totally clueless and also im new to this


"I'm very sorry to hear that your Fugoo speaker isn't working correctly. Please allow us to replace it for you, as long as you are within your 1 year warranty period.

If you ordered it from our website, please let me know the order number or your name and don't complete the below information request.

If you purchased your speaker from another retailer and are still within their return/exchange period, you may be able to return it to them, and then purchase a replacement. This would be the quickest and easiest way to have your speaker replaced. The replacement speaker won't have this problem.

Otherwise, please paste the form below into your reply to me, and then fill it out there. Once we receive this form back from you, we'll send complete instructions for returning your speaker to us, along with a prepaid shipping label.

o First and last name of purchaser:
o Your first and last name:
o Name of retailer:
o Order number (If Bought on Fugoo.com):
o Model name of speaker (Style, Sport, Tough, Style XL, Sport XL, Tough XL, Style-S, Fugoo GO [Color]):
o Serial number, if available (on bottom of box):
o Date of purchase:
o Your shipping address: (This must be a street address, rather than a P.O. box, or APO/FPO address.)
o Your phone number:"

this is what i recieved from them after their initial troubleshooting email.

Tell them you contacted Amazon but they told you to contact Fugoo, then fill out the form.

thanks alot for the help, just replied to them.
hope it works out fine

(02-11-2018, 03:04 PM)lil.xan Wrote: is it ok to box them empty?

(02-11-2018, 03:04 PM)lil.xan Wrote: is it ok to box them empty?