(05-31-2022, 06:36 AM)Canadian Moose Wrote:

(05-31-2022, 05:39 AM)Specialbrewmike Wrote: Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)

LOL did we get the same rep? You'll be fine.

(05-31-2022, 11:19 AM)johnnyboiog88 Wrote: Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

(05-13-2022, 02:38 PM)Nabeshin Wrote: I mean, I don't even know how I can even try to explain something so easy

- Order a Quest 2 with a guest account
- When it arrives, claim completely EB (nothing at all in the parcel) on their support page (I went with chat)
- They asked for photos of the outside and the inside of the box, provided them through the chat
- "We'll start an investigation with UPS"
- Wait 3 days
- We're still investigating but whatever, customer is always right, replacement or refund?
- Your choice, really

Done
Zero PR, zero extra questions, nothing at all but 3 days of silence and a refund.. the label on the package even registered 2kg as weight and yet not a single complain

Just to be on the safe I won't turn this on until this Sunday just to give it a couple days but in case it's blacklisted or something (doubt it but you never know) I'll either:
- play pirated games on it, offline
- buy a new one from any other shop, ask for a legit return and put the blacklisted one in the package

EDIT: for the love of whatever, DO NOT TURN THE DEVICE ON until you get your refund
I've already read about 2 different people getting their refund denied because they couldn't wait 2 days to play with it, obviously Meta WILL see the s/n went online and will cancel your claim, just wait until your money are back and then a couple days just to be sure

(05-31-2022, 11:19 AM)johnnyboiog88 Wrote:

(05-31-2022, 06:36 AM)Canadian Moose Wrote:

(05-31-2022, 05:39 AM)Specialbrewmike Wrote: Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)

LOL did we get the same rep? You'll be fine.

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

(05-31-2022, 01:54 PM)Canadian Moose Wrote:

(05-31-2022, 11:19 AM)johnnyboiog88 Wrote:

(05-31-2022, 06:36 AM)Canadian Moose Wrote: LOL did we get the same rep? You'll be fine.

Is this the email you received too and had no problems getting your refund? This is what I received which had me a bit worried because I know if there is any kind of involvement from courier, like @mothered said above it is destined to fail due to the package weight of course.

Yup.

(05-31-2022, 01:28 PM)Hawpe Wrote: Just received mine from UPS. Rang my door, asked for my name when I came down and gave it to me but I didn't have to sign anything. Should I DNA it? If they investigate they'll probably get the driver to come back to my door and talk to me won't they? I was expecting another delivery driver otherwise I'd have gone down with a mask and a hoodie or something 🤦‍♂️

(05-31-2022, 02:18 PM)johnnyboiog88 Wrote:

(05-31-2022, 01:28 PM)Hawpe Wrote: Just received mine from UPS. Rang my door, asked for my name when I came down and gave it to me but I didn't have to sign anything. Should I DNA it? If they investigate they'll probably get the driver to come back to my door and talk to me won't they? I was expecting another delivery driver otherwise I'd have gone down with a mask and a hoodie or something 🤦‍♂️

UPS often come back to property to speak to you, they might send a different driver though, or they might simply not recognise you.

(05-31-2022, 05:39 AM)Specialbrewmike Wrote: Email I received 


Thank you so much for your patience while we looked into this. I understand that you received an empty box, and I wanted to let you know that we are going to open an investigation with the courier regarding your empty package.

This can take some time to conclude and may potentially involve the courier reaching out to you directly and coming back to do an investigation on site. We will follow up once we have more details from the courier.

Please let us know if you have any other updates or if you're able to locate the unit (then we will call off the investigation)