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+--- Thread: PayPal dispute issue (/Thread-PayPal-dispute-issue)
PayPal dispute issue - jefff - 02-13-2024
Hi, I need to get some information and advice from you about a strange event with PayPal that I am struggling with.
So the situation is this: a few days ago I filed a dispute against the seller. When creating this dispute, I chose the reason "Item Not Received". Anyway, in the description of the entire dispute, I described the situation that I received PEB (I wrote that I did not receive 2 of the 3 laptops I ordered so there was only one laptop in the package). I also wrote to them that I contacted the seller by phone but it didn't help.
Once I filed this dispute, it was not automatically accepted as a dispute by PayPal and had the status "We are currently investigating this matter" for several days.
It was very strange for me because during previous disputes they contacted the seller after a while and immediately the status was "Waiting for the seller's response" and the timer was set for 10 days.
This morning I received an email updating my case.
"Based on the information received, we have changed the reason for reporting the case. You are reporting a claim because there is a significant difference between the item or service and the original description."
It turns out that, unfortunately for me, they turned my dispute into a claim... And more specifically a SNAD claim.
So I can't count on a response or no response from the seller. Currently, the case status on my PayPal account is "Under review". And the estimated resolution date is scheduled for 20 days.
Now the question for you, dear friends, is it worth pursuing this claim? The value of this order definitely exceeds 2k.
Do you have any way to win such a claim for sure? I saw that there is an option to send messages and evidence to PayPal in the form of, for example, photos.
Do you think that sticking to my version of events from PEB will simply be enough?
Or maybe I should cancel this claim and try to create a dispute again, but this time under SNAD not DNA.
Thanks in advance!
RE: PayPal dispute issue - Blazealways - 02-13-2024
I would cancel and try to file it properly
RE: PayPal dispute issue - jefff - 02-13-2024
(02-13-2024, 07:51 PM)Blazealways Wrote: I would cancel and try to file it properlyI'm afraid to close it since I heard that after closing one dispute, I cannot open another one for the same transaction on PP.
Btw in my opinion I filed the dispute properly because PEB is same as item not received, I didn't see the point in filing this dispute as SNAD.
Anyway, does the reason matter? I had previously created a dispute for EB and I also checked "Item Not Received" when creating it, and within a few minutes the case was updated with the status of waiting for a response from the seller. Maybe there is simply a limit and they checked my transaction thoroughly so they decided to convert the dispute into a claim.
RE: PayPal dispute issue - Blazealways - 02-13-2024
DELETE DELETED DELETED DELETED
RE: PayPal dispute issue - Roadman - 02-13-2024
If you cancel you cannot open another one. You told paypal PEB so I'm not sure why they didn't ask you to file a police report or an affidavit. I think wait solely because you can't open another one if you close it.
In the meantime, generate the return label from the company you bought it from. You can generate it before 30 days, and you can send it back after 30 days if needed. Its just important to generate the return label before 30 days/14 days/whatever the return timeframe is, because once the timeframe is up you can't generate one.
RE: PayPal dispute issue - Fagottino89 - 02-14-2024
(02-13-2024, 11:03 PM)jefff Wrote:(02-13-2024, 07:51 PM)Blazealways Wrote: I would cancel and try to file it properlyI'm afraid to close it since I heard that after closing one dispute, I cannot open another one for the same transaction on PP.
Btw in my opinion I filed the dispute properly because PEB is same as item not received, I didn't see the point in filing this dispute as SNAD.
Anyway, does the reason matter? I had previously created a dispute for EB and I also checked "Item Not Received" when creating it, and within a few minutes the case was updated with the status of waiting for a response from the seller. Maybe there is simply a limit and they checked my transaction thoroughly so they decided to convert the dispute into a claim.
Yes, if you close this case you cannot open a new one. Imo at this stage you have nothing to lose, wait and see what happens, worst scenario you send the items back and try again
RE: PayPal dispute issue - Novodur© - 02-14-2024
Are you from DE? I have exact the same problem as you!
Thats the first time, paypal acting so wierd.
RE: PayPal dispute issue - Roadman - 02-14-2024
(02-14-2024, 12:06 AM)Novodur© Wrote: Are you from DE? I have exact the same problem as you!Yes me as well. Paypal claims are starting to become harder.
Thats the first time, paypal acting so wierd.
Usually it's an instant "we have raised a claim and the company has 10 days to respond" but now they make you wait multiple days before they officially open the claim and send it to the company.
RE: PayPal dispute issue - jefff - 02-14-2024
(02-13-2024, 11:41 PM)Roadman Wrote: If you cancel you cannot open another one. You told paypal PEB so I'm not sure why they didn't ask you to file a police report or an affidavit. I think wait solely because you can't open another one if you close it.The claim has just started to be analyzed by PayPal and they are to write when they need something from me so maybe they will ask me to file a PR or affidavit soon, I hope not, but we'll see.
In the meantime, generate the return label from the company you bought it from. You can generate it before 30 days, and you can send it back after 30 days if needed. Its just important to generate the return label before 30 days/14 days/whatever the return timeframe is, because once the timeframe is up you can't generate one.
Thank you for the return label tip!
(02-14-2024, 12:04 AM)Fagottino89 Wrote:Thanks for confirming. I think I'll give it a try.(02-13-2024, 11:03 PM)jefff Wrote:(02-13-2024, 07:51 PM)Blazealways Wrote: I would cancel and try to file it properlyI'm afraid to close it since I heard that after closing one dispute, I cannot open another one for the same transaction on PP.
Btw in my opinion I filed the dispute properly because PEB is same as item not received, I didn't see the point in filing this dispute as SNAD.
Anyway, does the reason matter? I had previously created a dispute for EB and I also checked "Item Not Received" when creating it, and within a few minutes the case was updated with the status of waiting for a response from the seller. Maybe there is simply a limit and they checked my transaction thoroughly so they decided to convert the dispute into a claim.
Yes, if you close this case you cannot open a new one. Imo at this stage you have nothing to lose, wait and see what happens, worst scenario you send the items back and try again
(02-14-2024, 12:06 AM)Novodur© Wrote: Are you from DE? I have exact the same problem as you!I'm from EU but not specifically from DE.
Thats the first time, paypal acting so wierd.
Do you already have an action plan? You continue with the claim or cancel it?
(02-14-2024, 12:38 AM)Roadman Wrote:Maybe it's because recently people have been overdoing with disputes on stores that do not respond to PP. PP just got down to work and is slowly starting to verify the situation.(02-14-2024, 12:06 AM)Novodur© Wrote: Are you from DE? I have exact the same problem as you!Yes me as well. Paypal claims are starting to become harder.
Thats the first time, paypal acting so wierd.
Usually it's an instant "we have raised a claim and the company has 10 days to respond" but now they make you wait multiple days before they officially open the claim and send it to the company.
RE: PayPal dispute issue - HeadxHunter - 02-14-2024
(02-14-2024, 01:23 AM)jefff Wrote:(02-13-2024, 11:41 PM)Roadman Wrote: If you cancel you cannot open another one. You told paypal PEB so I'm not sure why they didn't ask you to file a police report or an affidavit. I think wait solely because you can't open another one if you close it.The claim has just started to be analyzed by PayPal and they are to write when they need something from me so maybe they will ask me to file a PR or affidavit soon, I hope not, but we'll see.
In the meantime, generate the return label from the company you bought it from. You can generate it before 30 days, and you can send it back after 30 days if needed. Its just important to generate the return label before 30 days/14 days/whatever the return timeframe is, because once the timeframe is up you can't generate one.
Thank you for the return label tip!
(02-14-2024, 12:04 AM)Fagottino89 Wrote:Thanks for confirming. I think I'll give it a try.(02-13-2024, 11:03 PM)jefff Wrote: I'm afraid to close it since I heard that after closing one dispute, I cannot open another one for the same transaction on PP.
Btw in my opinion I filed the dispute properly because PEB is same as item not received, I didn't see the point in filing this dispute as SNAD.
Anyway, does the reason matter? I had previously created a dispute for EB and I also checked "Item Not Received" when creating it, and within a few minutes the case was updated with the status of waiting for a response from the seller. Maybe there is simply a limit and they checked my transaction thoroughly so they decided to convert the dispute into a claim.
Yes, if you close this case you cannot open a new one. Imo at this stage you have nothing to lose, wait and see what happens, worst scenario you send the items back and try again
(02-14-2024, 12:06 AM)Novodur© Wrote: Are you from DE? I have exact the same problem as you!I'm from EU but not specifically from DE.
Thats the first time, paypal acting so wierd.
Do you already have an action plan? You continue with the claim or cancel it?
(02-14-2024, 12:38 AM)Roadman Wrote:Maybe it's because recently people have been overdoing with disputes on stores that do not respond to PP. PP just got down to work and is slowly starting to verify the situation.(02-14-2024, 12:06 AM)Novodur© Wrote: Are you from DE? I have exact the same problem as you!Yes me as well. Paypal claims are starting to become harder.
Thats the first time, paypal acting so wierd.
Usually it's an instant "we have raised a claim and the company has 10 days to respond" but now they make you wait multiple days before they officially open the claim and send it to the company.
Any info backing this?