(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.

2 months in - no update. I keep emailing  - they keep feeding me with fake promises.

I won 3 cases against companies before so I thought I give this one a try. 4 months in, I file a complaint to my country’s “General complaints board” (GCB). GCB can only advise both parts on how to resolve the issue, it’s not mandatory.

Around 6 months after I claimed PEB, the company responded to my complaint. Out of nowhere they provide a picture taken with a phone: on the picture you can see an open package, placed on the scale with 3 items inside. They basically claiming that’s my order.

I was in disbelief. So for 6 months, they ignored me and did nothing to prove me wrong and now, when I file a complaint, they pull out of their behind, a picture?

I mean it’s gotta be fake, I thought! The company literally ignored when they could have told me off long time ago by showing it to me, but they just kept the picture stored somewhere for 6 months? Now if it’s a small shop with the only few customers - understandable. However, on a larger scale, taking pictures of every order with the phone and keeping them for 6 months doesn’t seem to be logical.

“They trying to pull a moon landing on me”, I thought. So on a 3 occasions I file a request to the board: I want to see metadata of that picture they provided, so we can view the correct date and time when it was taken. Company and GCB ignores my request. They don’t even mention it in the verdict.

Today I got the verdict from GCB, which basically states the following. “We advise you to pay the bill. By the picture that the company has provided, they have shown that the package has been packed and shipped. There is no doubt in that. Furthermore, the weight of the package hasn’t been changed during transport. The end”.

Just thought I share my experience with you guys. This was my second SE ever. I only found this page like 2 months ago and I didn’t even know that SE was a thing.
I will probably contact the company and request metadata and threaten them with court. Faking evidence is a crime (Or maybe my theory is wrong). If they don’t give up - I’ll just pay. I have many successful SE’s for around 10k, so I don’t mind taking this L. You live you learn.

I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.

(12-11-2023, 05:37 PM)SpIKeR Wrote:

(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.

2 months in - no update. I keep emailing  - they keep feeding me with fake promises.

I won 3 cases against companies before so I thought I give this one a try. 4 months in, I file a complaint to my country’s “General complaints board” (GCB). GCB can only advise both parts on how to resolve the issue, it’s not mandatory.

Around 6 months after I claimed PEB, the company responded to my complaint. Out of nowhere they provide a picture taken with a phone: on the picture you can see an open package, placed on the scale with 3 items inside. They basically claiming that’s my order.

I was in disbelief. So for 6 months, they ignored me and did nothing to prove me wrong and now, when I file a complaint, they pull out of their behind, a picture?

I mean it’s gotta be fake, I thought! The company literally ignored when they could have told me off long time ago by showing it to me, but they just kept the picture stored somewhere for 6 months? Now if it’s a small shop with the only few customers - understandable. However, on a larger scale, taking pictures of every order with the phone and keeping them for 6 months doesn’t seem to be logical.

“They trying to pull a moon landing on me”, I thought. So on a 3 occasions I file a request to the board: I want to see metadata of that picture they provided, so we can view the correct date and time when it was taken. Company and GCB ignores my request. They don’t even mention it in the verdict.

Today I got the verdict from GCB, which basically states the following. “We advise you to pay the bill. By the picture that the company has provided, they have shown that the package has been packed and shipped. There is no doubt in that. Furthermore, the weight of the package hasn’t been changed during transport. The end”.

Just thought I share my experience with you guys. This was my second SE ever. I only found this page like 2 months ago and I didn’t even know that SE was a thing.
I will probably contact the company and request metadata and threaten them with court. Faking evidence is a crime (Or maybe my theory is wrong). If they don’t give up - I’ll just pay. I have many successful SE’s for around 10k, so I don’t mind taking this L. You live you learn.

I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.

What an interesting case. Do keep us updated. But if I was you I would not waste my time with a dispute like this. There are plenty of stores to refund.

(12-11-2023, 06:04 PM)HEIS Wrote: Metadata can also be altered so they might just set the dates etc to further verify their statement.

(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.

2 months in - no update. I keep emailing  - they keep feeding me with fake promises.

I won 3 cases against companies before so I thought I give this one a try. 4 months in, I file a complaint to my country’s “General complaints board” (GCB). GCB can only advise both parts on how to resolve the issue, it’s not mandatory.

Around 6 months after I claimed PEB, the company responded to my complaint. Out of nowhere they provide a picture taken with a phone: on the picture you can see an open package, placed on the scale with 3 items inside. They basically claiming that’s my order.

I was in disbelief. So for 6 months, they ignored me and did nothing to prove me wrong and now, when I file a complaint, they pull out of their behind, a picture?

I mean it’s gotta be fake, I thought! The company literally ignored when they could have told me off long time ago by showing it to me, but they just kept the picture stored somewhere for 6 months? Now if it’s a small shop with the only few customers - understandable. However, on a larger scale, taking pictures of every order with the phone and keeping them for 6 months doesn’t seem to be logical.

“They trying to pull a moon landing on me”, I thought. So on a 3 occasions I file a request to the board: I want to see metadata of that picture they provided, so we can view the correct date and time when it was taken. Company and GCB ignores my request. They don’t even mention it in the verdict.

Today I got the verdict from GCB, which basically states the following. “We advise you to pay the bill. By the picture that the company has provided, they have shown that the package has been packed and shipped. There is no doubt in that. Furthermore, the weight of the package hasn’t been changed during transport. The end”.

Just thought I share my experience with you guys. This was my second SE ever. I only found this page like 2 months ago and I didn’t even know that SE was a thing.
I will probably contact the company and request metadata and threaten them with court. Faking evidence is a crime (Or maybe my theory is wrong). If they don’t give up - I’ll just pay. I have many successful SE’s for around 10k, so I don’t mind taking this L. You live you learn.

I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.

(12-11-2023, 10:52 PM)Blazealways Wrote: Stop SE’ing small companies

(12-11-2023, 11:03 PM)Robbinhoodd Wrote:

(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.

2 months in - no update. I keep emailing  - they keep feeding me with fake promises.

I won 3 cases against companies before so I thought I give this one a try. 4 months in, I file a complaint to my country’s “General complaints board” (GCB). GCB can only advise both parts on how to resolve the issue, it’s not mandatory.

Around 6 months after I claimed PEB, the company responded to my complaint. Out of nowhere they provide a picture taken with a phone: on the picture you can see an open package, placed on the scale with 3 items inside. They basically claiming that’s my order.

I was in disbelief. So for 6 months, they ignored me and did nothing to prove me wrong and now, when I file a complaint, they pull out of their behind, a picture?

I mean it’s gotta be fake, I thought! The company literally ignored when they could have told me off long time ago by showing it to me, but they just kept the picture stored somewhere for 6 months? Now if it’s a small shop with the only few customers - understandable. However, on a larger scale, taking pictures of every order with the phone and keeping them for 6 months doesn’t seem to be logical.

“They trying to pull a moon landing on me”, I thought. So on a 3 occasions I file a request to the board: I want to see metadata of that picture they provided, so we can view the correct date and time when it was taken. Company and GCB ignores my request. They don’t even mention it in the verdict.

Today I got the verdict from GCB, which basically states the following. “We advise you to pay the bill. By the picture that the company has provided, they have shown that the package has been packed and shipped. There is no doubt in that. Furthermore, the weight of the package hasn’t been changed during transport. The end”.

Just thought I share my experience with you guys. This was my second SE ever. I only found this page like 2 months ago and I didn’t even know that SE was a thing.
I will probably contact the company and request metadata and threaten them with court. Faking evidence is a crime (Or maybe my theory is wrong). If they don’t give up - I’ll just pay. I have many successful SE’s for around 10k, so I don’t mind taking this L. You live you learn.

I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.

Why don't you just chargeback through your credit card? On another note, you can't win every battle, you got what you paid for. If you really wanted to get items for free you should only be SEing stores that have a simple and straight forward return policy, and return before their return window closes.

(12-11-2023, 11:27 PM)Infamous90 Wrote:

(12-11-2023, 10:52 PM)Blazealways Wrote: Stop SE’ing small companies

Hi mate, I think you missed it. I never SE small companies or individuals. That’s my rule. This is one of the biggest companies in my country.

---

(12-11-2023, 11:03 PM)Robbinhoodd Wrote:

(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.

2 months in - no update. I keep emailing  - they keep feeding me with fake promises.

I won 3 cases against companies before so I thought I give this one a try. 4 months in, I file a complaint to my country’s “General complaints board” (GCB). GCB can only advise both parts on how to resolve the issue, it’s not mandatory.

Around 6 months after I claimed PEB, the company responded to my complaint. Out of nowhere they provide a picture taken with a phone: on the picture you can see an open package, placed on the scale with 3 items inside. They basically claiming that’s my order.

I was in disbelief. So for 6 months, they ignored me and did nothing to prove me wrong and now, when I file a complaint, they pull out of their behind, a picture?

I mean it’s gotta be fake, I thought! The company literally ignored when they could have told me off long time ago by showing it to me, but they just kept the picture stored somewhere for 6 months? Now if it’s a small shop with the only few customers - understandable. However, on a larger scale, taking pictures of every order with the phone and keeping them for 6 months doesn’t seem to be logical.

“They trying to pull a moon landing on me”, I thought. So on a 3 occasions I file a request to the board: I want to see metadata of that picture they provided, so we can view the correct date and time when it was taken. Company and GCB ignores my request. They don’t even mention it in the verdict.

Today I got the verdict from GCB, which basically states the following. “We advise you to pay the bill. By the picture that the company has provided, they have shown that the package has been packed and shipped. There is no doubt in that. Furthermore, the weight of the package hasn’t been changed during transport. The end”.

Just thought I share my experience with you guys. This was my second SE ever. I only found this page like 2 months ago and I didn’t even know that SE was a thing.
I will probably contact the company and request metadata and threaten them with court. Faking evidence is a crime (Or maybe my theory is wrong). If they don’t give up - I’ll just pay. I have many successful SE’s for around 10k, so I don’t mind taking this L. You live you learn.

I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.

Why don't you just chargeback through your credit card? On another note, you can't win every battle, you got what you paid for. If you really wanted to get items for free you should only be SEing stores that have a simple and straight forward return policy, and return before their return window closes.

This was my second SE ever, way before I learned about this page or about SE in general. I used Klarna at the time. I just thought this would be a good read, especially for beginners. Always plan ahead and do your research. Fail to prepare - prepare to fail.

Quote:Now if it’s a small shop with the only few customers - understandable.

(12-12-2023, 01:00 AM)Blazealways Wrote:

(12-11-2023, 11:27 PM)Infamous90 Wrote:

(12-11-2023, 10:52 PM)Blazealways Wrote: Stop SE’ing small companies

Hi mate, I think you missed it. I never SE small companies or individuals. That’s my rule. This is one of the biggest companies in my country.

---

(12-11-2023, 11:03 PM)Robbinhoodd Wrote: Why don't you just chargeback through your credit card? On another note, you can't win every battle, you got what you paid for. If you really wanted to get items for free you should only be SEing stores that have a simple and straight forward return policy, and return before their return window closes.

This was my second SE ever, way before I learned about this page or about SE in general. I used Klarna at the time. I just thought this would be a good read, especially for beginners. Always plan ahead and do your research. Fail to prepare - prepare to fail.

My bad.

Quote:Now if it’s a small shop with the only few customers - understandable.

I missed the IF lol.

(12-11-2023, 05:27 PM)Infamous90 Wrote: Bear with me. Last December I ordered 3 items from a pretty popular online store (300$). I claimed PEB: 2 out of 3 items were missing. For a month CS ignored me, then they start an investigation with their warehouse.
...
I could also pull UNO reverse on them and film fake unboxing video, change metadata and send it to them. Which would be hilarious.