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+--- Thread: Sephora SE (/Thread-Sephora-SE--191327)
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Sephora SE - kaj123 - 05-12-2023
Ordered perfume from Sephora worth about 250EUROS, and when I receive it I will complain that it came in broken( I have empty bottle already). Do you think it will work? and if you have some tips feel free to say it.
RE: Sephora SE - Swoon - 05-12-2023
It mostly will, just comply to their demands, in most cases they ask for photos, in that case you can photoshop or buying empty bottle and smash it.
Due to the high value of the item, they will probably ask for a return just box them or return the smashed empty bottle you bought.
Remember past performance is no guarantee of future result. So always keep ur eyes open.
RE: Sephora SE - Robbinhoodd - 05-12-2023
I feel like this is a good time considering its right around mothers day.
RE: Sephora SE - mothered - 05-13-2023
(05-12-2023, 10:22 PM)Swoon Wrote: in most cases they ask for photosThey also request video evidence quite often.
RE: Sephora SE - Swoon - 05-13-2023
(05-13-2023, 10:48 AM)mothered Wrote:Just to prevent it buy a bottle of fragrance and do the video or say to the support that you are willing to return the cracked bottle and box them.(05-12-2023, 10:22 PM)Swoon Wrote: in most cases they ask for photosThey also request video evidence quite often.
RE: Sephora SE - mothered - 05-14-2023
(05-13-2023, 10:21 PM)Swoon Wrote: Just to prevent it buy a bottle of fragrance and do the video or say to the support that you are willing to return the cracked bottle and box them.Better still, purchase an empty bottle of the same fragrance.
Alternatively, pour the original fragrance Into another bottle and comply with their request by smashing It consistent with damage caused In transit.
RE: Sephora SE - kaj123 - 05-15-2023
Its coming in for few days I will keep you updated. I was wondering if Sephora offers replecment or money refund because I want money.
RE: Sephora SE - baneman360 - 05-16-2023
(05-14-2023, 10:32 AM)mothered Wrote: Alternatively, pour the original fragrance Into another bottle and comply with their request by smashing It consistent with damage caused In transit.
Is it possible to tell them that I threw away the broken glass (in case I want the bottle)?
RE: Sephora SE - mothered - 05-17-2023
(05-16-2023, 10:22 PM)baneman360 Wrote: Is it possible to tell them that I threw away the broken glass (in case I want the bottle)?You can, but It's likely that they'll remain adamant with their request.
Why not do as I stated?
RE: Sephora SE - kaj123 - 05-19-2023
okay my order came in today, I bought another bottle and broke it. Got on live support and i am curretnly talking to them will update you