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+--- Thread: good excuse ? (/Thread-good-excuse)
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good excuse ? - Rare Justice Emperor - 03-17-2023
i bought an item from amazon thus i want to return it but "legitimately" as it happens to show certain issues & malfunctions after two months of regular use .
30 returnable period "window" closed , in amazon policy there is a state were it says this exactly :
if you return " Items in original condition as received past the return window you will receive 80% of the item's price " which i don't mind .
Problem : when ever contacting amazon customer service to proceed the return i get this type of response :
1- " sorry sir it seem's like you are past the return window , you should've contacted us earlier "
2- " oh really and malfunction/damage started to show up now ? , you should've contacted us earlier "
3- " oh i'm very sorry for the inconvenience but your request cannot be done as it requires higher authority than me , i'll contact you later "
NOTICE : i tried to legitimate return in the regular return period but their amazon logistics agent did not arrive to take the product , i found this out upon coming back to my country but unfortunately was way after the return window . even though i seem get the same responses i mentioned .
RE: good excuse ? - tbfk - 03-17-2023
once i told the rep that the phone i need to return is giving bad vibes and i am sensible for that stuff, so he let me to make a legit return but with my label.
RE: good excuse ? - mothered - 03-17-2023
Ridiculous replies to say the least. Then again, It's expected from Amazon's pea-brain reps.
Is the Item not under warranty?
Quote:i bought an item from amazonWhat Is It?
RE: good excuse ? - Rare Justice Emperor - 03-17-2023
(03-17-2023, 11:39 AM)mothered Wrote: Ridiculous replies to say the least. Then again, It's expected from Amazon's pea-brain reps.ASUS Swift 360Hz PG259QN
Is the Item not under warranty?
Quote:i bought an item from amazonWhat Is It?
(03-17-2023, 12:01 PM)Rare Justice Emperor Wrote:EDIT : replying Warranty question , no not under warranty just as every regular item i buy from there .(03-17-2023, 11:39 AM)mothered Wrote: Ridiculous replies to say the least. Then again, It's expected from Amazon's pea-brain reps.ASUS Swift 360Hz PG259QN
Is the Item not under warranty?
Quote:i bought an item from amazonWhat Is It?
RE: good excuse ? - chumchum55 - 03-17-2023
Swaps would work depending on dollar amount, if SN are not recorded.
RE: good excuse ? - Refnator - 03-17-2023
(03-17-2023, 10:10 AM)tbfk Wrote: once i told the rep that the phone i need to return is giving bad vibes and i am sensible for that stuff, so he let me to make a legit return but with my label.What do you mean exactly by ''bad vibes''?
RE: good excuse ? - Rare Justice Emperor - 03-17-2023
(03-17-2023, 01:10 PM)chumchum55 Wrote: Swaps would work depending on dollar amount, if SN are not recorded.Swaps ?
RE: good excuse ? - Rare Justice Emperor - 03-17-2023
(03-17-2023, 01:19 PM)chumchum55 Wrote: Buy the same item from a different account. Then swap. As I said depends on if sn is recorded plus value amount., and return policy.you need help
I would contact Amazon support once you brought it on different account. Tell it’s defective and ask them if they need pictures. Ask them to issue you the label. SR tends to be higher.
RE: good excuse ? - tbfk - 03-17-2023
(03-17-2023, 01:12 PM)Refnator Wrote:(03-17-2023, 10:10 AM)tbfk Wrote: once i told the rep that the phone i need to return is giving bad vibes and i am sensible for that stuff, so he let me to make a legit return but with my label.What do you mean exactly by ''bad vibes''?
exactly that. i said i dont want a phone anymore because it has bad energy. good reason as any
RE: good excuse ? - mothered - 03-18-2023
(03-17-2023, 12:01 PM)Rare Justice Emperor Wrote: replying Warranty question , no not under warranty just as every regular item i buy from there .It's not covered by a manufacturer's warranty after only 2 months of purchase?