(03-13-2023, 01:33 PM)70sGentleman Wrote: Hey people,

I am attempting a DNA for an SSD from WD in DE. Received a small, light weight package on Friday, waited until Monday to contact the customer support via chat.

I asked them when will I receive my package and then they said it has already been delivered. I said I did not and they asked me to check with the neighbours. I said I do not have neighbours as it is a single house.

They have opened an investigation with UPS and asked me to wait 10 days! I said 10 days is a long time and I need the SSD, they asked for my phone number which I shared with them and escalated the issue.

I had ordered the SSD using the student discount so maybe it seems legit.

Finger's crossed!🤞🏽

I will keep updating this thread as it moves along

(03-13-2023, 01:42 PM)IDontCareAboutIt Wrote:

(03-13-2023, 01:33 PM)70sGentleman Wrote: Hey people,

I am attempting a DNA for an SSD from WD in DE. Received a small, light weight package on Friday, waited until Monday to contact the customer support via chat.

I asked them when will I receive my package and then they said it has already been delivered. I said I did not and they asked me to check with the neighbours. I said I do not have neighbours as it is a single house.

They have opened an investigation with UPS and asked me to wait 10 days! I said 10 days is a long time and I need the SSD, they asked for my phone number which I shared with them and escalated the issue.

I had ordered the SSD using the student discount so maybe it seems legit.

Finger's crossed!🤞🏽

I will keep updating this thread as it moves along

Good luck! curious for the result!

(03-16-2023, 11:03 AM)70sGentleman Wrote: Received an email and this is what they said:
"Thank you for your patience. My name is Hermione, I am a Senior Advisor and will be your future point of contact for your case.
I have initiated a UPS investigation on your behalf regarding the status of your order ******. UPS may take up to 10 business days to provide a solution, so I would kindly ask for your patience while they work to track the exact whereabouts of your packages.
Should you require further assistance, please reply to this email. As soon as I have an update from UPS, you will be informed immediately."

@mothered 

What do you think?

(03-17-2023, 01:36 AM)mothered Wrote:

(03-16-2023, 11:03 AM)70sGentleman Wrote: Received an email and this is what they said:
"Thank you for your patience. My name is Hermione, I am a Senior Advisor and will be your future point of contact for your case.
I have initiated a UPS investigation on your behalf regarding the status of your order ******. UPS may take up to 10 business days to provide a solution, so I would kindly ask for your patience while they work to track the exact whereabouts of your packages.
Should you require further assistance, please reply to this email. As soon as I have an update from UPS, you will be informed immediately."

@mothered 

What do you think?

Under the circumstances of your claim, It's pretty much standard procedure to open an external Investigation with the carrier.

The next course of action (If any) will be based on their reply. Off-topic, If I was In the rep's shoes, the first thing I'd do Is go to Births, Deaths and Marriages and have my name changed.

(03-17-2023, 03:53 AM)mammta21 Wrote:

(03-17-2023, 01:36 AM)mothered Wrote:

(03-16-2023, 11:03 AM)70sGentleman Wrote: Received an email and this is what they said:
"Thank you for your patience. My name is Hermione, I am a Senior Advisor and will be your future point of contact for your case.
I have initiated a UPS investigation on your behalf regarding the status of your order ******. UPS may take up to 10 business days to provide a solution, so I would kindly ask for your patience while they work to track the exact whereabouts of your packages.
Should you require further assistance, please reply to this email. As soon as I have an update from UPS, you will be informed immediately."

@mothered 

What do you think?

Under the circumstances of your claim, It's pretty much standard procedure to open an external Investigation with the carrier.

The next course of action (If any) will be based on their reply. Off-topic, If I was In the rep's shoes, the first thing I'd do Is go to Births, Deaths and Marriages and have my name changed.

@mothered hahahha when reps love watching Harry Potter lol

(03-17-2023, 01:36 AM)mothered Wrote:

(03-16-2023, 11:03 AM)70sGentleman Wrote: Received an email and this is what they said:
"Thank you for your patience. My name is Hermione, I am a Senior Advisor and will be your future point of contact for your case.
I have initiated a UPS investigation on your behalf regarding the status of your order ******. UPS may take up to 10 business days to provide a solution, so I would kindly ask for your patience while they work to track the exact whereabouts of your packages.
Should you require further assistance, please reply to this email. As soon as I have an update from UPS, you will be informed immediately."

@mothered 

What do you think?

Under the circumstances of your claim, It's pretty much standard procedure to open an external Investigation with the carrier.

The next course of action (If any) will be based on their reply. Off-topic, If I was In the rep's shoes, the first thing I'd do Is go to Births, Deaths and Marriages and have my name changed.

(03-17-2023, 04:05 PM)70sGentleman Wrote: Thank you for your support

(03-17-2023, 04:05 PM)70sGentleman Wrote: I should have sent her a gif with  wingardium leviosa😂😂

(03-18-2023, 01:33 AM)mothered Wrote:

(03-17-2023, 04:05 PM)70sGentleman Wrote: Thank you for your support

You're welcome.

(03-17-2023, 04:05 PM)70sGentleman Wrote: I should have sent her a gif with  wingardium leviosa😂😂

She may get so excited and decide to approve the claim.