(01-30-2023, 06:08 PM)adidas128 Wrote: So I've now been denied my refund request twice.

Here is what the douche rep wrote:
"We are contacting you regarding your A-to-Z warranty claim on order xxx.
As noted above, we have again considered the warranty claim and the information you provided to us. We have concluded that our decision on this A-z warranty claim remains unchanged.
We ask for your understanding that it is not possible to reprocess your warranty claim even if you disagree with the decision. Please note that customer service cannot provide you with any further information in this regard."

I'm in contact with their customer service and they keep assuring me that the refund should go through, but it all leads back to this guy above it seems. How should I proceed here?

The package was left outside with no signature, although the seller is not amazon but it all goes through them.

(01-30-2023, 10:08 PM)KingDead Wrote:

(01-30-2023, 06:08 PM)adidas128 Wrote: So I've now been denied my refund request twice.

Here is what the douche rep wrote:
"We are contacting you regarding your A-to-Z warranty claim on order xxx.
As noted above, we have again considered the warranty claim and the information you provided to us. We have concluded that our decision on this A-z warranty claim remains unchanged.
We ask for your understanding that it is not possible to reprocess your warranty claim even if you disagree with the decision. Please note that customer service cannot provide you with any further information in this regard."

I'm in contact with their customer service and they keep assuring me that the refund should go through, but it all leads back to this guy above it seems. How should I proceed here?

The package was left outside with no signature, although the seller is not amazon but it all goes through them.

How much was it?
Try and say it was damaged.
If that doesn't work return an empty envelope and file a dispute/chargeback and give the bank the Return authorization number and tracking number saying you returned it. It works trust me.

(01-30-2023, 10:28 PM)adidas128 Wrote:

(01-30-2023, 10:08 PM)KingDead Wrote:

(01-30-2023, 06:08 PM)adidas128 Wrote: So I've now been denied my refund request twice.

Here is what the douche rep wrote:
"We are contacting you regarding your A-to-Z warranty claim on order xxx.
As noted above, we have again considered the warranty claim and the information you provided to us. We have concluded that our decision on this A-z warranty claim remains unchanged.
We ask for your understanding that it is not possible to reprocess your warranty claim even if you disagree with the decision. Please note that customer service cannot provide you with any further information in this regard."

I'm in contact with their customer service and they keep assuring me that the refund should go through, but it all leads back to this guy above it seems. How should I proceed here?

The package was left outside with no signature, although the seller is not amazon but it all goes through them.

How much was it?
Try and say it was damaged.
If that doesn't work return an empty envelope and file a dispute/chargeback and give the bank the Return authorization number and tracking number saying you returned it. It works trust me.

It was roughly 1500€. If I say it was damaged they will request it back.  The empty envelope doesn't seem likely to work, they would see the weight difference.

Quote:I'm in contact with their customer service and they keep assuring me that the refund should go through

(01-31-2023, 02:16 AM)mothered Wrote:

Quote:I'm in contact with their customer service and they keep assuring me that the refund should go through

Do you have a record of all communications confirming the refund?

(01-31-2023, 10:15 AM)adidas128 Wrote: I do have record of all communication. They haven't outright said the refund is on it's way, but they keep saying "your issue should be resolved in xx hours" etc. The customer service keep forwarding the claim to the "specialists" and they keep denying the refund request.

(01-31-2023, 11:13 AM)mothered Wrote:

(01-31-2023, 10:15 AM)adidas128 Wrote: I do have record of all communication. They haven't outright said the refund is on it's way, but they keep saying "your issue should be resolved in xx hours" etc. The customer service keep forwarding the claim to the "specialists" and they keep denying the refund request.

Ridiculous to say the very least.

On what grounds are they denying the refund?

(01-31-2023, 11:39 AM)adidas128 Wrote:

(01-31-2023, 11:13 AM)mothered Wrote:

(01-31-2023, 10:15 AM)adidas128 Wrote: I do have record of all communication. They haven't outright said the refund is on it's way, but they keep saying "your issue should be resolved in xx hours" etc. The customer service keep forwarding the claim to the "specialists" and they keep denying the refund request.

Ridiculous to say the very least.

On what grounds are they denying the refund?

Incredibly frustrating. 

Here is what they wrote:
“Thank you for taking the time to provide us with more information regarding your request for order x. After further review, we have decided to uphold our original decision.”
Why was my appeal denied?
“We closed your claim because the tracking information for this order shows that the shipment was delivered. If you need assistance locating your shipment, we encourage you to contact Transportation Services.”

Some companies just don't care at all what you say and will just keep referring to the tracking, just like amazon are doing here.

(01-31-2023, 11:39 AM)adidas128 Wrote:

(01-31-2023, 11:13 AM)mothered Wrote:

(01-31-2023, 10:15 AM)adidas128 Wrote: I do have record of all communication. They haven't outright said the refund is on it's way, but they keep saying "your issue should be resolved in xx hours" etc. The customer service keep forwarding the claim to the "specialists" and they keep denying the refund request.

Ridiculous to say the very least.

On what grounds are they denying the refund?

Incredibly frustrating. 

Here is what they wrote:
“Thank you for taking the time to provide us with more information regarding your request for order x. After further review, we have decided to uphold our original decision.”
Why was my appeal denied?
“We closed your claim because the tracking information for this order shows that the shipment was delivered. If you need assistance locating your shipment, we encourage you to contact Transportation Services.”

Some companies just don't care at all what you say and will just keep referring to the tracking, just like amazon are doing here.