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CeX UK SE Advice - Printable Version

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CeX UK SE Advice - Yeldah3 - 01-24-2023

I'm looking to refund a disc-based game from this site. I have an account with plenty of orders already. What would be the best route for refunding here? I know they use Royal Mail to deliver. Would appreciate any advice. Thanks

RE: CeX UK SE Advice - mothered - 01-25-2023

Do note that they have CCTV cameras In place.

Quote:I'm looking to refund a disc-based game
Is the game fully enclosed In a case/box?

RE: CeX UK SE Advice - Yeldah3 - 01-25-2023

(01-25-2023, 03:28 AM)mothered Wrote: Do note that they have CCTV cameras In place.

Quote:I'm looking to refund a disc-based game
Is the game fully enclosed In a case/box?
Yes, the disc would not be visible from outside the box. A standard PS5 game for reference.

RE: CeX UK SE Advice - mothered - 01-25-2023

(01-25-2023, 11:45 AM)Yeldah3 Wrote:
(01-25-2023, 03:28 AM)mothered Wrote: Do note that they have CCTV cameras In place.

Quote:I'm looking to refund a disc-based game
Is the game fully enclosed In a case/box?
Yes, the disc would not be visible from outside the box.  A standard PS5 game for reference.
In that case, you can EB It by saying the game was missing from Its box/case.

The CCTV cameras will not Impact the claim - they cannot see the contents enclosed.

RE: CeX UK SE Advice - Yeldah3 - 01-25-2023

(01-25-2023, 11:52 AM)mothered Wrote:
(01-25-2023, 11:45 AM)Yeldah3 Wrote:
(01-25-2023, 03:28 AM)mothered Wrote: Do note that they have CCTV cameras In place.

Is the game fully enclosed In a case/box?
Yes, the disc would not be visible from outside the box.  A standard PS5 game for reference.
In that case, you can EB It by saying the game was missing from Its box/case.

The CCTV cameras will not Impact the claim - they cannot see the contents enclosed.

Great, thanks for the advice. Just ordered now. Will update on how it goes once it’s delivered.

RE: CeX UK SE Advice - mothered - 01-25-2023

(01-25-2023, 02:10 PM)Yeldah3 Wrote: Great, thanks for the advice. Just ordered now. Will update on how it goes once it’s delivered.
You're welcome.

When first contacting them, be sure not to elaborate - only say the game was missing from Its case/box.

RE: CeX UK SE Advice - Yeldah3 - 01-25-2023

(01-25-2023, 02:53 PM)mothered Wrote:
(01-25-2023, 02:10 PM)Yeldah3 Wrote: Great, thanks for the advice. Just ordered now. Will update on how it goes once it’s delivered.
You're welcome.

When first contacting them, be sure not to elaborate - only say the game was missing from Its case/box.

I'm assuming they'll ask for any case and manuals to be returned when I try this, correct? If so, is there a way I can keep everything? Will claiming I received the wrong game work or will that be covered by their CCTV?

RE: CeX UK SE Advice - mothered - 01-26-2023

(01-25-2023, 11:51 PM)Yeldah3 Wrote: I'm assuming they'll ask for any case and manuals to be returned when I try this, correct?
It's difficult to determine their assessment requirements.

(01-25-2023, 11:51 PM)Yeldah3 Wrote: If so, is there a way I can keep everything?
Tell them you've misplaced It and cannot locate It.

(01-25-2023, 11:51 PM)Yeldah3 Wrote: Will claiming I received the wrong game work or will that be covered by their CCTV?
You need to claim the game Itself was missing, and not the entire contents - CCTV will pick that up.

RE: CeX UK SE Advice - Yeldah3 - 02-02-2023

(01-26-2023, 02:15 AM)mothered Wrote:
(01-25-2023, 11:51 PM)Yeldah3 Wrote: I'm assuming they'll ask for any case and manuals to be returned when I try this, correct?
It's difficult to determine their assessment requirements.

(01-25-2023, 11:51 PM)Yeldah3 Wrote: If so, is there a way I can keep everything?
Tell them you've misplaced It and cannot locate It.

(01-25-2023, 11:51 PM)Yeldah3 Wrote: Will claiming I received the wrong game work or will that be covered by their CCTV?
You need to claim the game Itself was missing, and not the entire contents - CCTV will pick that up.

Update: After an investigation they said:

“ heya, I had this checked and it seems that all the discs were included in the case at the time of dispatching your order and as you state the packaging looked normal and no damage therefore I'm afraid we won't be able to investigate with the courier on this. However, I'd request you to check your surroundings and with your friends and family members for the missing discs.

Is the refund possible here?

RE: CeX UK SE Advice - mothered - 02-02-2023

(02-02-2023, 01:48 PM)Yeldah3 Wrote: I had this checked and it seems that all the discs were included in the case at the time of dispatching your order
Tell them to email you photographic evidence that clearly demonstrates the discs were In their case.