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+--- Thread: Successful Best Buy SE (/Thread-Successful-Best-Buy-SE)
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Successful Best Buy SE - CRSN47 - 01-05-2023
Just officially got the money back for an SE I performed for a Uniden R8 Radar Detector.
The website was Bestbuy.com and the price of the item with tax was $752.49
1.) I purchased a Uniden R8 Radar detector from Bestbuy on a guest account with no information linked to it. (Aside from phone number on order)
2.) Got 1-day delivery for free, so the item came the next day. I waited till the day after it was marked as delivered and made the call.
3.) I informed the rep that although the item was delivered to my door, and I can see that it was my door in the photo, I came home around an hour after it was delivered and saw nothing.
4.) She didn't ask me to check with neighbors or anything, she just put me on a brief hold and told me that she could give me a refund, or ship a replacement out.
5.) I told her I would be going out of town soon, so I would just like the refund so I can purchase it again once I'm back.
6.) She approved the refund, I got email confirmation later, and the money was in my account within 10 days of the call.
Although this was a success, a very easy success.. Does anyone believe there was anything I did that could be improved upon? I'm always looking to better my skills, so if anyone thinks there was anything that I lucked out on, please let me know!
RE: Successful Best Buy SE - Selmavw - 01-05-2023
Wow congrats! This sounds like a textbook perfect SE. I have no idea how this could've gone any better.
RE: Successful Best Buy SE - br8 - 01-06-2023
(01-05-2023, 10:38 PM)CRSN47 Wrote: Just officially got the money back for an SE I performed for a Uniden R8 Radar Detector.
The website was Bestbuy.com and the price of the item with tax was $752.49
1.) I purchased a Uniden R8 Radar detector from Bestbuy on a guest account with no information linked to it. (Aside from phone number on order)
2.) Got 1-day delivery for free, so the item came the next day. I waited till the day after it was marked as delivered and made the call.
3.) I informed the rep that although the item was delivered to my door, and I can see that it was my door in the photo, I came home around an hour after it was delivered and saw nothing.
4.) She didn't ask me to check with neighbors or anything, she just put me on a brief hold and told me that she could give me a refund, or ship a replacement out.
5.) I told her I would be going out of town soon, so I would just like the refund so I can purchase it again once I'm back.
6.) She approved the refund, I got email confirmation later, and the money was in my account within 10 days of the call.
Although this was a success, a very easy success.. Does anyone believe there was anything I did that could be improved upon? I'm always looking to better my skills, so if anyone thinks there was anything that I lucked out on, please let me know!
How long before u got the email?
RE: Successful Best Buy SE - CRSN47 - 01-06-2023
(01-06-2023, 12:59 AM)br8 Wrote:(01-05-2023, 10:38 PM)CRSN47 Wrote: Just officially got the money back for an SE I performed for a Uniden R8 Radar Detector.
The website was Bestbuy.com and the price of the item with tax was $752.49
1.) I purchased a Uniden R8 Radar detector from Bestbuy on a guest account with no information linked to it. (Aside from phone number on order)
2.) Got 1-day delivery for free, so the item came the next day. I waited till the day after it was marked as delivered and made the call.
3.) I informed the rep that although the item was delivered to my door, and I can see that it was my door in the photo, I came home around an hour after it was delivered and saw nothing.
4.) She didn't ask me to check with neighbors or anything, she just put me on a brief hold and told me that she could give me a refund, or ship a replacement out.
5.) I told her I would be going out of town soon, so I would just like the refund so I can purchase it again once I'm back.
6.) She approved the refund, I got email confirmation later, and the money was in my account within 10 days of the call.
Although this was a success, a very easy success.. Does anyone believe there was anything I did that could be improved upon? I'm always looking to better my skills, so if anyone thinks there was anything that I lucked out on, please let me know!
How long before u got the email?
Two or Three days after I made the call, I got the email. The rep informed me that it would be a few days before I got the confirmation. She was right.
RE: Successful Best Buy SE - mothered - 01-06-2023
(01-06-2023, 01:24 AM)CRSN47 Wrote: Two or Three days after I made the call, I got the email. The rep informed me that it would be a few days before I got the confirmation.It's pretty standard with a lot of companies.
The longest It's taken (for me) Is 5 days.
RE: Successful Best Buy SE - zinatron - 01-06-2023
A successful and easy SE, congratulations
RE: Successful Best Buy SE - Nazsmith - 01-06-2023
I tried and they denied after concluding investigation and encouraged to work with local law
RE: Successful Best Buy SE - mothered - 01-06-2023
(01-06-2023, 03:00 PM)Nazsmith Wrote: I tried and they denied after concluding investigationOn what grounds did they decline the claim?
RE: Successful Best Buy SE - Nazsmith - 01-06-2023
(01-06-2023, 03:13 PM)mothered Wrote:They didn't say.(01-06-2023, 03:00 PM)Nazsmith Wrote: I tried and they denied after concluding investigationOn what grounds did they decline the claim?
Just
that they concluded their investigation.
"We've concluded our investigation and have determined we will not be providing a refund or replacement item."
"At this time, we encourage you to work with local law enforcement regarding this matter."
Never SE'd on this acc either. 4 years with history of purchases
RE: Successful Best Buy SE - mammta21 - 01-06-2023
Congrats on this SE, seems like you had all the odds in you favor! @CRSN47