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+--- Thread: EB Gold chain (/Thread-EB-Gold-chain)
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EB Gold chain - Aura_ - 12-07-2022
Hello,
i ordered a 2.4 mm gold chain from a online jewelry store and tried to empty box them (the package came in a envelope and the chain only weighs about 4.5 grams or so) and i mailed them saying the chain wasn't in the packaging and after like 4 days they responded saying they checked with the delivery company saying that the weight was the same as when they sent it. What's the best course of action ?
thanks in advance
RE: EB Gold chain - Selmavw - 12-07-2022
The fact that the delivery company is saying that the weight was the same as when they sent it, doesn't prove anything.
There could be a problem with their packing.
There could be a slight deviation in weight when weighing the package. (4.5 grams is nothing)
Maybe in your case it is harder to claim that last point, because there were no other items in the package with a lot more weight.
I would recommend being persistent, because as far as you know, they have your money and you don't have the product.
RE: EB Gold chain - mothered - 12-07-2022
(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
RE: EB Gold chain - Aura_ - 12-07-2022
(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
I asked them to send the report i'll keep you updated with their response.
(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
RE: EB Gold chain - mothered - 12-07-2022
(12-07-2022, 12:58 PM)Aura_ Wrote:Did you email them with what I've stated In my previous post?(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
I asked them to send the report i'll keep you updated with their response.
(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
RE: EB Gold chain - Aura_ - 12-07-2022
(12-07-2022, 03:02 PM)mothered Wrote:(12-07-2022, 12:58 PM)Aura_ Wrote:Did you email them with what I've stated In my previous post?(12-07-2022, 11:32 AM)mothered Wrote: The carrier's shipping scales wouldn't have Incremented 4.5 grams.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
I asked them to send the report i'll keep you updated with their response.
(12-07-2022, 11:32 AM)mothered Wrote: The carrier's shipping scales wouldn't have Incremented 4.5 grams.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
yes and that was their response
RE: EB Gold chain - stealthysnake88 - 12-07-2022
(12-07-2022, 12:58 PM)Aura_ Wrote:You threw the package away?(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
I asked them to send the report i'll keep you updated with their response.
(12-07-2022, 11:32 AM)mothered Wrote:(12-07-2022, 08:49 AM)Aura_ Wrote: the chain only weighs about 4.5 grams or soThe carrier's shipping scales wouldn't have Incremented 4.5 grams.
they checked with the delivery company saying that the weight was the same as when they sent it.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
Why didn't you take a picture of the chain in the 'empty box' or whatever it came in?
RE: EB Gold chain - mothered - 12-08-2022
(12-07-2022, 04:19 PM)Aura_ Wrote:Well, they've completely Ignored this:(12-07-2022, 03:02 PM)mothered Wrote:(12-07-2022, 12:58 PM)Aura_ Wrote: I asked them to send the report i'll keep you updated with their response.Did you email them with what I've stated In my previous post?
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
yes and that was their response
(12-07-2022, 03:02 PM)mothered Wrote: Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
Ask them (again) to provide It.
RE: EB Gold chain - Aura_ - 12-08-2022
(12-07-2022, 07:32 PM)stealthysnake88 Wrote:(12-07-2022, 12:58 PM)Aura_ Wrote:You threw the package away?(12-07-2022, 11:32 AM)mothered Wrote: The carrier's shipping scales wouldn't have Incremented 4.5 grams.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
I asked them to send the report i'll keep you updated with their response.
(12-07-2022, 11:32 AM)mothered Wrote: The carrier's shipping scales wouldn't have Incremented 4.5 grams.
Tell them to email you the carrier's report, clearly demonstrating the net weight of 4.5 grams for the Item per se.
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
Why didn't you take a picture of the chain in the 'empty box' or whatever it came in?
i wasn't originally planning on Seing them so i just threw the package away not thinking i'd need it later
RE: EB Gold chain - stealthysnake88 - 12-08-2022
(12-08-2022, 07:35 PM)Aura_ Wrote:You might've failed the se by not having the box, not sure though pal some companies are really consistent about asking for the package(12-07-2022, 07:32 PM)stealthysnake88 Wrote:(12-07-2022, 12:58 PM)Aura_ Wrote: I asked them to send the report i'll keep you updated with their response.You threw the package away?
ok so they have responded with
"We have asked you for a photo of the package. You already threw this away. You also indicated that the package had not been opened. From this and the weight when sorting, we assume that it has been delivered."
what should i respond with
Why didn't you take a picture of the chain in the 'empty box' or whatever it came in?
i wasn't originally planning on Seing them so i just threw the package away not thinking i'd need it later