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+--- Thread: Help doing Logitech S/N (/Thread-Help-doing-Logitech-S-N)
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Help doing Logitech S/N - monkey123. - 09-18-2022
Hi I am trying to do a S/N se on Logitech with a g pro x super light mouse and they have asked for a video with a hand written note of the ticket number uploaded to a google drive should I try the corrupt file method?
RE: Help doing Logitech S/N - mothered - 09-18-2022
Quote:I am trying to do a S/N se on LogitechDo note that Logitech warranty Is only for the original purchaser/owner of the product.
Quote:should I try the corrupt file method?Logitech Is very stubborn at times, so do expect a lengthy process.
RE: Help doing Logitech S/N - monkey123. - 09-18-2022
(09-18-2022, 12:12 PM)mothered Wrote:They said they are internally reviewing my ticket and had transferred my ticket to another department that’s probably a bad sign rightQuote:I am trying to do a S/N se on LogitechDo note that Logitech warranty Is only for the original purchaser/owner of the product.
Quote:should I try the corrupt file method?Logitech Is very stubborn at times, so do expect a lengthy process.
RE: Help doing Logitech S/N - mothered - 09-18-2022
(09-18-2022, 12:48 PM)monkey123. Wrote: They said they are internally reviewing my ticket and had transferred my ticket to another department that’s probably a bad sign rightIt's pretty much standard procedure with most claims, so at this stage, there's no cause for concern.
RE: Help doing Logitech S/N - DHL - 09-18-2022
(09-18-2022, 11:10 AM)monkey123. Wrote: Hi I am trying to do a S/N se on Logitech with a g pro x super light mouse and they have asked for a video with a hand written note of the ticket number uploaded to a google drive should I try the corrupt file method?I tried the corrupted video method, and they just didnt respond anymore. So as mothered already said it can get very lengthy and difficult. But keep us updated!
RE: Help doing Logitech S/N - mothered - 09-19-2022
(09-18-2022, 03:20 PM)DHL Wrote: I tried the corrupted video method, and they just didnt respond anymore.In such a case, request an escalation.
RE: Help doing Logitech S/N - monkey123. - 09-20-2022
(09-18-2022, 12:52 PM)mothered Wrote:So we just go back and forth me sending the files and the rep saying we can’t view it. How should I respond with saying that I’m frustrated that he can’t do a simple task in a polite way?(09-18-2022, 12:48 PM)monkey123. Wrote: They said they are internally reviewing my ticket and had transferred my ticket to another department that’s probably a bad sign rightIt's pretty much standard procedure with most claims, so at this stage, there's no cause for concern.
RE: Help doing Logitech S/N - duman - 09-20-2022
corrupt file method does not work for logitech, you need to buy a video from photoshop manipulating services or from people who sell logitech proofs
RE: Help doing Logitech S/N - monkey123. - 09-20-2022
(09-20-2022, 07:48 AM)duman Wrote: corrupt file method does not work for logitech, you need to buy a video from photoshop manipulating services or from people who sell logitech proofsYk any services that do that?
RE: Help doing Logitech S/N - mothered - 09-20-2022
(09-20-2022, 07:40 AM)monkey123. Wrote: So we just go back and forth me sending the files and the rep saying we can’t view it.That's what tends to happen.
But be sure to keep changing the file format, and assure the rep It's working perfectly fine on your end. It gives the Impression that you're doing your utmost best to resolve the matter.
(09-20-2022, 07:40 AM)monkey123. Wrote: How should I respond with saying that I’m frustrated that he can’t do a simple task in a polite way?^ Exactly as you've stated.