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+--- Thread: box ama zon Is it finished? (/Thread-box-ama-zon-Is-it-finished)
box ama zon Is it finished? - Starkel - 08-13-2022
I made a boxing (dryice) attempt on Ama zon.
They asked me to send the article back to Slovakia.
I've been talking to them for a few days now, but they don't want to refund at all.
Here is the last email:
Quote:Dear Customer,
As we have already discarded the item, we will not be able to provide photos or videos of the item you returned. In addition, we are not able to provide details of the internal procedures or systems we use.
We have no further information or planned action regarding this matter.
We reserve the right not to respond to any further correspondence on this matter. Thank you for your understanding.
Sincerely,
I asked them for proof that the box was empty.
They want to cut the conversation. I've already used a lot of my resources, and I don't see how I can do it.
It's Amazon EU, i think they are here :>
RE: box ama zon Is it finished? - Iso100 - 08-13-2022
(08-13-2022, 04:23 PM)Starkel Wrote: It's Amazon EU, i think they are here :>
I don't think so.
But you shouldn't write (correctly) The company name when you are posting infos abour your SEing. , of course they do social listening but i clearly don't think they will check all there mentions... Too many. BUT, AMZ is clear for everyone SO if you are a little bit paranoiac wIth that 😉
RE: box ama zon Is it finished? - Starkel - 08-13-2022
amazon.fr but it change nothing, De it es....
Oh and it's was a GPU
RE: box ama zon Is it finished? - Starkel - 08-13-2022
Anyone?
I don't know what to do anymore.
RE: box ama zon Is it finished? - mothered - 08-14-2022
Quote:I made a boxing (dryice) attempt on Ama zon.
Quote:Here is the last email:You've boxed them, so what Item are they referring to?
Dear Customer,
As we have already discarded the item
RE: box ama zon Is it finished? - Starkel - 08-14-2022
(08-14-2022, 04:30 AM)mothered Wrote:Quote:I made a boxing (dryice) attempt on Ama zon.Quote:Here is the last email:You've boxed them, so what Item are they referring to?
Dear Customer,
As we have already discarded the item
I asked them for proof that the gpu box was empty. They refer to this, packaging.
RE: box ama zon Is it finished? - mothered - 08-14-2022
(08-14-2022, 07:00 AM)Starkel Wrote:Their reply below doesn't make any sense.(08-14-2022, 04:30 AM)mothered Wrote:Quote:I made a boxing (dryice) attempt on Ama zon.Quote:Here is the last email:You've boxed them, so what Item are they referring to?
Dear Customer,
As we have already discarded the item
I asked them for proof that the gpu box was empty. They refer to this, packaging.
Quote:As we have already discarded the item
Given you've boxed them, obviously an Item wasn't returned, so why are they stating they've discarded It?
RE: box ama zon Is it finished? - Starkel - 08-14-2022
(08-14-2022, 10:51 AM)mothered Wrote:(08-14-2022, 07:00 AM)Starkel Wrote:Their reply below doesn't make any sense.(08-14-2022, 04:30 AM)mothered Wrote: You've boxed them, so what Item are they referring to?
I asked them for proof that the gpu box was empty. They refer to this, packaging.
Quote:As we have already discarded the item
Given you've boxed them, obviously an Item wasn't returned, so why are they stating they've discarded It?
The answer was in fr, when he talks about the item, he is not talking about the GPU, but the box.
Because seen before, I ask them a picture of it.
The team that answers me is "account specialist" and his address is in ofm@Amazon
They have very "hard" in their answer and each of them says that the discussion will stop.
RE: box ama zon Is it finished? - mothered - 08-14-2022
(08-14-2022, 11:03 AM)Starkel Wrote: The answer was in fr, when he talks about the item, he is not talking about the GPU, but the box.Understood.
It's very misleading, so they must word themselves correctly,
(08-14-2022, 11:03 AM)Starkel Wrote: Because seen before, I ask them a picture of it.Pathetic to say the least.
The team that answers me is "account specialist" and his address is in ofm@Amazon
They have very "hard" in their answer and each of them says that the discussion will stop.
You're simply requesting evidence of the empty box, which can be fulfilled within a minute. Have you already asked the claim be escalated?
RE: box ama zon Is it finished? - Starkel - 08-14-2022
(08-14-2022, 12:31 PM)mothered Wrote:(08-14-2022, 11:03 AM)Starkel Wrote: The answer was in fr, when he talks about the item, he is not talking about the GPU, but the box.Understood.
It's very misleading, so they must word themselves correctly,
(08-14-2022, 11:03 AM)Starkel Wrote: Because seen before, I ask them a picture of it.Pathetic to say the least.
The team that answers me is "account specialist" and his address is in ofm@Amazon
They have very "hard" in their answer and each of them says that the discussion will stop.
You're simply requesting evidence of the empty box, which can be fulfilled within a minute. Have you already asked the claim be escalated?
I was very surprised by these very harsh answers. They are really trying to say "come on it's okay send the real product and that's it why are you still talking".
No, I didn't ask.
Well, I'm going to do it.
Do you think it's a good response to ask them to stop threatening me with no response?