• This the first email from buyer@Amazon on my secondary yesterday 8AM
  

• At the same time I received this email from ofm@Amazon on my main
  

• On my secondary
  

• And Finally, I got this on my main
  

(05-31-2022, 05:11 PM)superboyv1 Wrote: Hello,

I was waiting to SE Amazon.it, on a secondary account (2018) and yesterday got my main account and this secondary account linked. I received 2 emails at the same time. One from buyer@Amazon on my secondary account with the SE pending and one from ofm@Amazon on my main. Both of them were in italian so I have translated it.

• This the first email from buyer@Amazon on my secondary yesterday 8AM
  

Hello,
We have closed your account because you did not comply with our return policy. You returned a package to us with signs of tampering on the postage label, such as manipulation of the barcode or insertion of altered text. In addition, his return did not contain the correct items and packaging.
Recently, your return for order # xxx showed signs of tampering, and did not contain the original Apple iPhone 13 Pro (128 GB) item .
We confirm that the Apple iPhone 13 Pro (128 GB) item of order number xxx was in the package delivered to TAXIPOST when it left our logistics center to be shipped to you.
Since the refund has already been processed, we may charge you again for the item if we do not receive it. Please reply to this email for information on how to return the correct item.
For more information on our return policy, please see the Returns, Refunds and Title section of our Terms of Use, available at the following link
https://www.amazon.it/conditionsofuse
Any digital content purchased with this account remains available to you. To access the content, click on the Manage Content and Devices link in the My Amazon.it Orders menu.
If you wish to discuss this decision further or appeal, please reply to this email to contact an account specialist. Please keep in mind that our customer service team can only confirm that this message was sent and help you resolve technical issues, but cannot reverse this decision or provide you with further details.
Account Specialist

=> They said that a refund has been proceeded but I didn't received any confirmation email as we always get.

• At the same time I received this email from ofm@Amazon on my main
  

Dear customer,
we have closed your buyer account. We have taken this action because it appears from the data in our possession that we have closed other accounts of yours because they did not comply with the terms of our Terms and Conditions Agreement. Following the closure of your account due to a breach of the terms of a contract, you are not permitted to open a new account or use another account to place orders on our marketplace.
You can view our Terms of Use and Sale at
www.amazon.it/gp/help/customer/display.html?nodeId=200545940
If there were any orders still open on this account, those orders have been cancelled by closing the account.
Any digital content purchased with this account is still available to you. To access the content, click on the My Content and Devices link in the My Orders menu on Amazon.it
If you wish to appeal this decision, please reply to this email to contact an account specialist. Our customer service team can only confirm that this message was sent and help you resolve technical issues, but is unable to reverse this decision or share any further details on the matter.
Sincerely,
Account Specialist

=> They closed both of my account without a warning, I had 3 refunds on my main, the last one from march 2021

I appealed their decision, asking for evidence of what they are talking about and told them that I don not agree. I received this yesterday at 6PM

• On my secondary
  

Dear customer,
as we have already informed you, we have closed this account. This action was taken due to continued requests for refunds on a large number of orders. While we are aware that there may be sporadic problems with orders, we cannot continue to refund you with this frequency.
After a thorough evaluation, we have decided not to restore your full access to this account. You will therefore not be able to place orders on our site.
Any digital content purchased with this account is still available to you. To access the content, please click on the Manage Content and Devices link in the My Amazon.it Orders menu.
While we understand your concern, our team does not currently offer telephone support. You can contact us by replying to this email.
Sincerely,
Account Specialist

=> They have not mentioned anything about the refund ongoing

• And Finally, I got this on my main
  

Dear customer,
thank you for writing to us. We are not able to provide information about other accounts or the resources we used to identify the link between the accounts.
However, the account will remain closed. You can view our terms and conditions here:
www.amazon.it/gp/help/customer/display.html?nodeId=200545940
We are unable to provide any further clarification or assistance in this matter.
If you have any doubts or other questions about this matter, you can respond by sending a message to this email address within 30 days.


I have not responded to their email yet because i'm still thinking about what I can tell them. I actually don't care about the accounts, I have 5-6 more that haven't got linked. As you can guess, all I care is the refund of the iPhone. They mentioned in the first OFM email that they have proceeded a refund and can charge me again if the item is not received but I did not receive any confirmation email, the one we uselly get. Did they really do it ? I tried searching on the Internet for similar cases but I didn't find anything. How to make sure they did ? If it is the case, will they rebill me ?
I probably should respond to their email but to say to maximize my chance at least getting the refund ?

Thanks for any help

(05-31-2022, 05:47 PM)superboyv1 Wrote: They are accounts I created years ago. I was sure I did everything to not have them linked but I made a mistake somewhere.

So that's what I thought, but why should I leave it at that ? I don't get it
Because if they didn't really proceed a refund and I don't respond back, nothing will happen.
My last interrogation is why are they mentioning a potential rebill if they didn't proceed a refund. Is it to scare me ?

At first, I wanted to send the item back but after reading multiple topics, some people even after sending to correct item back, didn't receive a refund and Amazon kept denying

(05-31-2022, 06:14 PM)superboyv1 Wrote: These are all the refunds on my main :

.FR domain, 40-50 purchases
* 2/3 legit return of a 20€ ring because of wrong sizing
* 1 airpods DNA december 2020
* 1 macbook air march 2021
Multiple legit purchase in-between

.IT domain
* 1 legit iPhone 13 return, december 2021
.ES domain
* 1 EB on 80€ item in April

On my secondary

.IT domain
* 1 iPhone 13 pro fitd end of may, I was waiting the 10th of June to SE

(05-31-2022, 06:16 PM)Canadian Moose Wrote:

(05-31-2022, 06:14 PM)superboyv1 Wrote: These are all the refunds on my main :

.FR domain, 40-50 purchases
* 2/3 legit return of a 20€ ring because of wrong sizing
* 1 airpods DNA december 2020
* 1 macbook air march 2021
Multiple legit purchase in-between

.IT domain
* 1 legit iPhone 13 return, december 2021
.ES domain
* 1 EB on 80€ item in April

On my secondary

.IT domain
* 1 iPhone 13 pro fitd end of may, I was waiting the 10th of June to SE

Hm then it's definitely that one. I wonder if it's just a copy and paste. I find the "account specialists" love to copy and paste most if not all of their emails. They probably dropped the first relevant part and the rest is just bs. When did they said they would refund you? Would it have already hit your CC already compared to usual?

(05-31-2022, 06:16 PM)superboyv1 Wrote: Both emails come from the .it domain