(05-24-2022, 02:54 PM)Sutfnabor Wrote: This is now after a couple months of sending emails back and forth.

At first I had packaged the wrong item for the return in the box so they denied me a refund (this was after my account was closed already). After that I explained to them that it was by mistake and they provided me with a new return label and I returned the correct item (keep in mind, this whole process took a month or two since I kept receiving emails from what I assume was a team of ''specialists'' who resided in a different country and were copy pasting the phrases they used in the emails. They didn't put any effort into helping me at all). 3 weeks after I sent them an email again and they told me they saw that I returned the correct item and arranged a refund for me, and that it would appear in my bank balance within a week. Well that was the last well written email I received, and that was over a month ago. The next few emails were very poorly written and kept saying that they received a different item. They also warned me that they wouldn't respond to any new emails, and since 3 weeks I haven't heard anything from them.

Yesterday I received a response from ofm on jeff bezos' behalf after sending him an email explaining the issue, and they still kept claiming they hadn't received the actual item but instead a wrong one. Also said they won't respond to anymore emails.

Is there anything left to do? It is a huge sum.

(05-24-2022, 02:54 PM)Sutfnabor Wrote: This is now after a couple months of sending emails back and forth.

At first I had packaged the wrong item for the return in the box so they denied me a refund (this was after my account was closed already). After that I explained to them that it was by mistake and they provided me with a new return label and I returned the correct item (keep in mind, this whole process took a month or two since I kept receiving emails from what I assume was a team of ''specialists'' who resided in a different country and were copy pasting the phrases they used in the emails. They didn't put any effort into helping me at all). 3 weeks after I sent them an email again and they told me they saw that I returned the correct item and arranged a refund for me, and that it would appear in my bank balance within a week. Well that was the last well written email I received, and that was over a month ago. The next few emails were very poorly written and kept saying that they received a different item. They also warned me that they wouldn't respond to any new emails, and since 3 weeks I haven't heard anything from them.

Yesterday I received a response from ofm on jeff bezos' behalf after sending him an email explaining the issue, and they still kept claiming they hadn't received the actual item but instead a wrong one. Also said they won't respond to anymore emails.

Is there anything left to do? It is a huge sum.

Quote: they told me they saw that I returned the correct item and arranged a refund for me, and that it would appear in my bank balance within a week

(05-24-2022, 04:07 PM)mothered Wrote: Request your claim be escalated, and forward the following Information.

Quote: they told me they saw that I returned the correct item and arranged a refund for me, and that it would appear in my bank balance within a week

(05-24-2022, 04:30 PM)Sutfnabor Wrote: I have done that several times, in fact I have been sending emails almost daily for a month. However they just don't respond. The only response I received was yesterday on bezos' behalf, and they said the same thing even though I mentioned a refund was issued already.

(05-24-2022, 04:30 PM)Sutfnabor Wrote: I remember having read somewhere that refunds may take up to 90 days if your account is closed. Is this actually true?

(05-24-2022, 04:51 PM)mothered Wrote: Did you provide them a copy of the refund correspondence?

mothered' Wrote:I've definitely experienced 60 days, but not 90.

(05-24-2022, 05:17 PM)LawDogUSA Wrote: Are you responding to the same address that stated your refund was coming?  I would make sure you are and ask for an expidited return, confirming everything, like your bank who you are speaking/emailing.

Quote:And take the info to your bank and provide the proof the said it and get your money back.  It's your bank, they work for you.  This is unacceptable, you can't survive without this item and the money it costs, how crazy these big companies do this.