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+--- Thread: Monitor refund? (/Thread-Monitor-refund)
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Monitor refund? - kxng - 05-09-2022
I bought an iiyama 24 inch monitor from a Dutch site called bol.com. The weight is 5,3kg.
The site is pretty much the Dutch version of Amazon, but items are sold by 3rd party sellers instead of the company itself.
I've got 10 legit orders and no SE attempts done before on this account.
The 3rd party seller I'm trying to SE (big sized company) is called Yorcom and also sells electronics on their own site.
I read their terms & conditions and this is their refund policy (translated from Dutch):
Quote:Delivery is made to the address you have provided to us. If delivery is delayed, or if an order or service cannot or only partially be executed, you will be notified as soon as possible. The deadline for this is 30 days after you have concluded the (purchase) agreement. After this period you have the right to dissolve the agreement without costs and to claim any compensation.
After dissolution, we will refund the amount you have paid as soon as possible, but no later than 30 days after dissolution.
The package was dropped off on my doorstep, so it wasn't signed or anything.
Now I'm wondering which SE method I should go for:
- I can't do FTID because Bol.com is very strict regarding returns (they most likely check every package)
- Same as above for boxing method.
- I can't do EB because the item is way too heavy.
The only other method I can think of that might work is DNA, because there's no proof the package arrived (no signature, package was dropped off instead of handed to home owner).
What do you guys think and what should I do in this case?
RE: Monitor refund? - azizouma - 05-09-2022
DNA seems fine. Otherwise you can do the wrong item method
RE: Monitor refund? - mothered - 05-10-2022
Quote:items are sold by 3rd party sellers instead of the company itself.Will you be dealing with an Individual seller, or a decent-sized company?
Quote:The package was dropped off on my doorstep, so it wasn't signed or anything.Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
RE: Monitor refund? - kxng - 05-12-2022
(05-10-2022, 04:13 AM)mothered Wrote:Quote:items are sold by 3rd party sellers instead of the company itself.Will you be dealing with an Individual seller, or a decent-sized company?
Quote:The package was dropped off on my doorstep, so it wasn't signed or anything.Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
It's a decent-sized company.
I've sent them an email, and here's what they said:
Quote:Thanks for reporting this case quickly.
When I saw this arrive yesterday, I immediately started an investigation at PostNL since the track and trace code indicates that it has already been delivered.
We expect that we will have more clarity about this shipment within 1 to 2 weeks. Hopefully this is misplaced at PostNL and in the meantime it will be offered again at your home, but we'll have to wait and see what comes out of the PostNL investigation.
RE: Monitor refund? - mothered - 05-12-2022
(05-12-2022, 10:09 AM)kxng Wrote:A good ol' Investigation has been opened.(05-10-2022, 04:13 AM)mothered Wrote:Quote:items are sold by 3rd party sellers instead of the company itself.Will you be dealing with an Individual seller, or a decent-sized company?
Quote:The package was dropped off on my doorstep, so it wasn't signed or anything.Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
It's a decent-sized company.
I've sent them an email, and here's what they said:
Quote:Thanks for reporting this case quickly.
When I saw this arrive yesterday, I immediately started an investigation at PostNL since the track and trace code indicates that it has already been delivered.
We expect that we will have more clarity about this shipment within 1 to 2 weeks. Hopefully this is misplaced at PostNL and in the meantime it will be offered again at your home, but we'll have to wait and see what comes out of the PostNL investigation.
Get In contact with them after a week or so, and ask where your claim stands.
RE: Monitor refund? - nxLI2wVIGu - 05-21-2022
(05-12-2022, 10:09 AM)kxng Wrote:(05-10-2022, 04:13 AM)mothered Wrote:Quote:items are sold by 3rd party sellers instead of the company itself.Will you be dealing with an Individual seller, or a decent-sized company?
Quote:The package was dropped off on my doorstep, so it wasn't signed or anything.Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
It's a decent-sized company.
I've sent them an email, and here's what they said:
Quote:Thanks for reporting this case quickly.
When I saw this arrive yesterday, I immediately started an investigation at PostNL since the track and trace code indicates that it has already been delivered.
We expect that we will have more clarity about this shipment within 1 to 2 weeks. Hopefully this is misplaced at PostNL and in the meantime it will be offered again at your home, but we'll have to wait and see what comes out of the PostNL investigation.
Hey could you please give an update? I'm in the same situation with bol.com as well, kinda. Did the FTID, they found my package because I used their PostNL TID, and they are just sending that package back since I just added a random item in it.
RE: Monitor refund? - kxng - 05-24-2022
(05-12-2022, 11:07 AM)mothered Wrote:I asked them about the investigation and they said they're still waiting on an update from the shipping company.(05-12-2022, 10:09 AM)kxng Wrote:A good ol' Investigation has been opened.(05-10-2022, 04:13 AM)mothered Wrote: Will you be dealing with an Individual seller, or a decent-sized company?
Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
It's a decent-sized company.
I've sent them an email, and here's what they said:
Quote:Thanks for reporting this case quickly.
When I saw this arrive yesterday, I immediately started an investigation at PostNL since the track and trace code indicates that it has already been delivered.
We expect that we will have more clarity about this shipment within 1 to 2 weeks. Hopefully this is misplaced at PostNL and in the meantime it will be offered again at your home, but we'll have to wait and see what comes out of the PostNL investigation.
Get In contact with them after a week or so, and ask where your claim stands.
(05-21-2022, 11:45 PM)nxLI2wVIGu Wrote:I didn't use FTID. Is the item you're trying to SE sold by Bol.com or a 3rd party seller?(05-12-2022, 10:09 AM)kxng Wrote:(05-10-2022, 04:13 AM)mothered Wrote: Will you be dealing with an Individual seller, or a decent-sized company?
Perfect to DNA It.
Check If they're responsible for loss of goods during transit.
It's a decent-sized company.
I've sent them an email, and here's what they said:
Quote:Thanks for reporting this case quickly.
When I saw this arrive yesterday, I immediately started an investigation at PostNL since the track and trace code indicates that it has already been delivered.
We expect that we will have more clarity about this shipment within 1 to 2 weeks. Hopefully this is misplaced at PostNL and in the meantime it will be offered again at your home, but we'll have to wait and see what comes out of the PostNL investigation.
Hey could you please give an update? I'm in the same situation with bol.com as well, kinda. Did the FTID, they found my package because I used their PostNL TID, and they are just sending that package back since I just added a random item in it.
RE: Monitor refund? - kxng - 05-24-2022
Update:
I got a reply from the company again and they said the parcel has been marked as lost by the shipping company, and they are preparing to send me a replacement. I politely asked if I could have a refund instead.
RE: Monitor refund? - mothered - 05-24-2022
(05-24-2022, 09:39 AM)kxng Wrote: I got a reply from the company again and they said the parcel has been marked as lost by the shipping company, and they are preparing to send me a replacement.Good to read the SE succeeded.
(05-24-2022, 09:39 AM)kxng Wrote: I politely asked if I could have a refund instead.Simply say the Item was a birthday gift, but due to the delay In processing the replacement, the birthday has passed.
As such, a refund Is preferred.
RE: Monitor refund? - kxng - 05-24-2022
(05-24-2022, 10:25 AM)mothered Wrote:They said they had the store process the refund and I'll be getting it soon.(05-24-2022, 09:39 AM)kxng Wrote: I got a reply from the company again and they said the parcel has been marked as lost by the shipping company, and they are preparing to send me a replacement.Good to read the SE succeeded.
(05-24-2022, 09:39 AM)kxng Wrote: I politely asked if I could have a refund instead.Simply say the Item was a birthday gift, but due to the delay In processing the replacement, the birthday has passed.
As such, a refund Is preferred.