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+--- Thread: amazon terminated account (/Thread-amazon-terminated-account)
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amazon terminated account - chairkid - 04-13-2022
for some strange reason my account got temp locked due a strange payment i sent them the infos of the prepaid card and stuff
and after a day got my account terminated for no reason and it had 20€ in them lol
what i have to do? making a new account with a vpn or something?
RE: amazon terminated account - mothered - 04-14-2022
Quote:and after a day got my account terminated for no reasonWhat was the exact message you received for the account closure?
RE: amazon terminated account - chairkid - 04-19-2022
(04-14-2022, 03:01 AM)mothered Wrote:i did an order and my account got temp holded because of a strange paymentQuote:and after a day got my account terminated for no reasonWhat was the exact message you received for the account closure?
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.
RE: amazon terminated account - mothered - 04-19-2022
(04-19-2022, 08:14 AM)chairkid Wrote: i did an order and my account got temp holded because of a strange paymentThat's a very poor response, and does not give reason as to which terms you specifically violated that led to the account closure.
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.
Although they've stated their decision Is final (which Is not true), It can be appealed by contacting the Executive Customer Relations team.
RE: amazon terminated account - chairkid - 04-21-2022
(04-19-2022, 10:47 AM)mothered Wrote:oh thank you i didn't know, how can i contact the executive customer relations team?(04-19-2022, 08:14 AM)chairkid Wrote: i did an order and my account got temp holded because of a strange paymentThat's a very poor response, and does not give reason as to which terms you specifically violated that led to the account closure.
i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders. We are sorry for any inconvenience this may cause.
The decision is final and we have nothing else to add about it.
We will not take any further action in this regard and for this reason will not receive further correspondence from us.
We hope that you will soon find a company that can meet your needs.
Although they've stated their decision Is final (which Is not true), It can be appealed by contacting the Executive Customer Relations team.
RE: amazon terminated account - mothered - 04-21-2022
(04-21-2022, 01:17 AM)chairkid Wrote: how can i contact the executive customer relations team?Use this email address:
ecr@Amazon.com
RE: amazon terminated account - chairkid - 04-21-2022
(04-21-2022, 01:49 AM)mothered Wrote:thank you so much!! what should i text?(04-21-2022, 01:17 AM)chairkid Wrote: how can i contact the executive customer relations team?Use this email address:
ecr@Amazon.com
RE: amazon terminated account - mothered - 04-21-2022
(04-21-2022, 06:40 AM)chairkid Wrote: thank you so much!!You're welcome.
(04-21-2022, 06:40 AM)chairkid Wrote: what should i text?As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.
Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.
Quote:i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders
RE: amazon terminated account - chairkid - 04-26-2022
(04-21-2022, 10:48 AM)mothered Wrote:i sent them the email and after 4 days still no responses..(04-21-2022, 06:40 AM)chairkid Wrote: thank you so much!!You're welcome.
(04-21-2022, 06:40 AM)chairkid Wrote: what should i text?As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.
Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.
Quote:i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders
should i make a new account? will i get instant locked if i use the same card?
RE: amazon terminated account - Defeat - 04-26-2022
(04-26-2022, 04:20 AM)chairkid Wrote:Have you tried Jeff@Amazon.com? I feel like a lot of the old escalated support emails have changed tbh.(04-21-2022, 10:48 AM)mothered Wrote:i sent them the email and after 4 days still no responses..(04-21-2022, 06:40 AM)chairkid Wrote: thank you so much!!You're welcome.
(04-21-2022, 06:40 AM)chairkid Wrote: what should i text?As per below, you've complied with their request by sending the appropriate documents, but they've closed your account without reason.
Tell them to justify their decision for the account closure, and why It was done when you've fulfilled their request.
Quote:i had to sent them multiple times the bank history etc data to unhold the account and after some days they sent me:
After a thorough review of your data, we have decided to close your Amazon.co.uk account and cancel any pending orders
should i make a new account? will i get instant locked if i use the same card?