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+--- Thread: Successful JBL SE (/Thread-Successful-JBL-SE)
Successful JBL SE - johnnyboiog88 - 03-30-2022
Hi,
Just a post to say I recently SE'd JBL using the S/N method and even got an upgrade!
I had a Flip 5 s/n and used the classic, battery acid leak, didnt have to send photos as I said it was thrown away and after a couple of days they confirmed they are sending a replacement, but the replacement is a brand new Flip 6 speaker instead!
The customer service was great at every step and they were very pleasant to deal with and had a quick turnaround overall too.
RE: Successful JBL SE - Defeat - 03-30-2022
(03-30-2022, 11:09 PM)johnnyboiog88 Wrote: Hi,Well done
Just a post to say I recently SE'd JBL using the S/N method and even got an upgrade!
I had a Flip 5 s/n and used the classic, battery acid leak, didnt have to send photos as I said it was thrown away and after a couple of days they confirmed they are sending a replacement, but the replacement is a brand new Flip 6 speaker instead!
The customer service was great at every step and they were very pleasant to deal with and had a quick turnaround overall too.
RE: Successful JBL SE - mothered - 03-31-2022
A job well done Indeed.
No doubt It will help others SEing under similar circumstances.
Thanks for sharing your experience.
RE: Successful JBL SE - Piero 88 - 03-31-2022
Hey. Does s/n method mean you never actually had a product to begin with?
RE: Successful JBL SE - johnnyboiog88 - 03-31-2022
(03-31-2022, 01:34 AM)Piero 88 Wrote: Hey. Does s/n method mean you never actually had a product to begin with?
Correct. Or that is my understanding of it at least.
RE: Successful JBL SE - Defeat - 03-31-2022
(03-31-2022, 01:34 AM)Piero 88 Wrote: Hey. Does s/n method mean you never actually had a product to begin with?Yes! It was the norm, but now SEing seems to have shifted to having the product and then doing the SEing
RE: Successful JBL SE - mothered - 03-31-2022
(03-31-2022, 01:34 AM)Piero 88 Wrote: Hey. Does s/n method mean you never actually had a product to begin with?Yes.
You obtain a serial number that's still under warranty, and use that to SE the Item It relates to.
RE: Successful JBL SE - prof - 03-31-2022
(03-30-2022, 11:09 PM)johnnyboiog88 Wrote: Hi,
Just a post to say I recently SE'd JBL using the S/N method and even got an upgrade!
I had a Flip 5 s/n and used the classic, battery acid leak, didnt have to send photos as I said it was thrown away and after a couple of days they confirmed they are sending a replacement, but the replacement is a brand new Flip 6 speaker instead!
The customer service was great at every step and they were very pleasant to deal with and had a quick turnaround overall too.
How did you get around them asking for an order number or receipt?
RE: Successful JBL SE - johnnyboiog88 - 03-31-2022
(03-31-2022, 11:13 AM)prof Wrote:(03-30-2022, 11:09 PM)johnnyboiog88 Wrote: Hi,
Just a post to say I recently SE'd JBL using the S/N method and even got an upgrade!
I had a Flip 5 s/n and used the classic, battery acid leak, didnt have to send photos as I said it was thrown away and after a couple of days they confirmed they are sending a replacement, but the replacement is a brand new Flip 6 speaker instead!
The customer service was great at every step and they were very pleasant to deal with and had a quick turnaround overall too.
How did you get around them asking for an order number or receipt?
Made a fake invoice.
RE: Successful JBL SE - prof - 03-31-2022
(03-31-2022, 11:41 AM)johnnyboiog88 Wrote:So you told them you bought it from a store, right? Not through JBL directly?(03-31-2022, 11:13 AM)prof Wrote:(03-30-2022, 11:09 PM)johnnyboiog88 Wrote: Hi,
Just a post to say I recently SE'd JBL using the S/N method and even got an upgrade!
I had a Flip 5 s/n and used the classic, battery acid leak, didnt have to send photos as I said it was thrown away and after a couple of days they confirmed they are sending a replacement, but the replacement is a brand new Flip 6 speaker instead!
The customer service was great at every step and they were very pleasant to deal with and had a quick turnaround overall too.
How did you get around them asking for an order number or receipt?
Made a fake invoice.