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Amazon.de refund 500+ € items - Printable Version

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Amazon.de refund 500+ € items - siften_sorus - 12-27-2021

https://socialengineers.net/2021/08/why-ftid-method-fails.html
After reading this I don't want to do FTID. Because all things pointed out in the link are so right. I guess it will not work with DHL.
I have no issues photoshopping / PDF-editing the label I just don't think it will ever work.

I would like to know what the best way is of refunding an items to Amazon.de that has value of 500+ Euros.
Carrier: DHL


Another Question

I few years back I received a package that was for real empty! The item was worth "only" 300 euros. So I called Amazon.de explained the situation and they just said that they will send a replacement asap. I asked them if I had to do anything else and they just said: "No, since the value is below amount XXX Euros. You don't. If it was above we would need a signed affidavit from you."

Since it was about 4 years ago I just can't remember the correct amount above which they will want a signed affidavit.
I know for sure that the amount was somewhere above 400 Euros.
Does anyone here knows this?

RE: Amazon.de refund 500+ € items - mothered - 12-27-2021

Quote:I would like to know what the best way is of refunding an items to Amazon.de that has value of 500+ Euros.
It's not possible to generalize.

Every SE Is performed on a case-by-case basis and apart from the DNA & sealed box, the method Is based on the nature of the Item.

Quote: "No, since the value is below amount XXX Euros. You don't. If it was above we would need a signed affidavit from you."
I know for sure that the amount was somewhere above 400 Euros.
I've yet to experience a set value for an affidavit. I've SEd 2,000$+ Items without the need to sign documents.

I'd say the rep was assessing the claim at his discretion.

RE: Amazon.de refund 500+ € items - siften_sorus - 12-27-2021

Thank you for taking the time and answering my post!

(12-27-2021, 03:38 PM)mothered Wrote: It's not possible to generalize.

Every SE Is performed on a case-by-case basis and apart from the DNA & sealed box, the method Is based on the nature of the Item.

So the package I am willing to refund is about 50 cm x 50 cm x 40 cm and 5+ kg.

(12-27-2021, 03:38 PM)mothered Wrote: I've yet to experience a set value for an affidavit. I've SEd 2,000$+ Items without the need to sign documents.

I'd say the rep was assessing the claim at his discretion.

I guess you are referring to Amazon US, maybe it is different for Amazon DE. I don't think the rep was lying to me, I also experienced this with other companies in Germany for much lower value items!

What I am willing to try with FTID is a bit different. Rather than shipping them an envelope or empty box, I will buy a shipping label and replace the tracking code with the one from Amazon. I would put the Amazon warehouse as sender and the recipient will be me.
In Germany DHL shipping labels have two codes. The tracking ID and a destination ID. The destination ID decides where the package will be routed. The final sorting is still done by human hands. At least in the are where I live. (I know this as a fact...)

By only changing the tracking ID it should look like it has been delivered to them while instead it got delivered back to me.
Could something like this work?

EDIT:

For anyone interested the above did NOT work. The package still got routed to Amazon.
Luckily I got refunded immediately after dropping it off at the post station.

I am going with DNA next time.

RE: Amazon.de refund 500+ € items - mothered - 12-28-2021

(12-27-2021, 04:15 PM)siften_sorus Wrote: So the package I am willing to refund is about 50 cm x 50 cm x 40 cm and 5+ kg.
Check whether an OTP will be required on delivery.

If not, DNA It.

(12-27-2021, 04:15 PM)siften_sorus Wrote: I guess you are referring to Amazon US
Amazon In general.

(12-27-2021, 04:15 PM)siften_sorus Wrote: I don't think the rep was lying to me
I'm not suggesting the rep was lying, but rather he perhaps provided the details at his discretion.

(12-27-2021, 04:15 PM)siften_sorus Wrote: What I am willing to try with FTID is a bit different. Rather than shipping them an envelope or empty box, I will buy a shipping label and replace the tracking code with the one from Amazon. I would put the Amazon warehouse as sender and the recipient will be me.
In Germany DHL shipping labels have two codes. The tracking ID and a destination ID. The destination ID decides where the package will be routed. The final sorting is still done by human hands. At least in the are where I live. (I know this as a fact...)

By only changing the tracking ID it should look like it has been delivered to them while instead it got delivered back to me.
Could something like this work?
I don't support the so-called FTID, so I won't comment on It.

RE: Amazon.de refund 500+ € items - siften_sorus - 12-28-2021

(12-28-2021, 12:09 AM)mothered Wrote: Check whether an OTP will be required on delivery.

If not, DNA It.
OTP is not required because of covid.
The thing is though if I DNA it, the serial number of the device is showing up in my account. Will this cause problems?

(12-28-2021, 12:09 AM)mothered Wrote: I don't support the so-called FTID, so I won't comment on It.

So you are saying the better way would be to DNA or empty box?

RE: Amazon.de refund 500+ € items - mothered - 12-28-2021

(12-28-2021, 08:50 AM)siften_sorus Wrote: So you are saying the better way would be to DNA or empty box?
It's way too heavy for the EB/missing Item method:
Quote:So the package I am willing to refund is about 50 cm x 50 cm x 40 cm and 5+ kg.

DNA It.

RE: Amazon.de refund 500+ € items - siften_sorus - 12-28-2021

(12-28-2021, 09:57 AM)mothered Wrote: DNA It.

Okay I will do this.

Just one last question about DNA: Is it okay to DNA if I have set a drop off location with the carrier?
The German law says that once you declare a drop off location with a carrier, the carrier is out of any responsibilities if the package gets stolen from there and the damage is up to me.

RE: Amazon.de refund 500+ € items - K03NT3S31N - 12-28-2021

(12-28-2021, 12:17 PM)siften_sorus Wrote: Just one last question about DNA: Is it okay to DNA if I have set a drop off location with the carrier?
The German law says that once you declare a drop off location with a carrier, the carrier is out of any responsibilities if the package gets stolen from there and the damage is up to me.

That is correct. Do not provide a drop off location when using DNA!
Since the drop off location is your "safe space", you are responsible for its safety.

RE: Amazon.de refund 500+ € items - mothered - 12-28-2021

(12-28-2021, 12:17 PM)siften_sorus Wrote: Is it okay to DNA if I have set a drop off location with the carrier?
The German law says that once you declare a drop off location with a carrier, the carrier is out of any responsibilities if the package gets stolen from there and the damage is up to me.
If "you" specify a safe place/drop off point, It releases the carrier from liability.

Why do you wish to do that?

RE: Amazon.de refund 500+ € items - Gelbux - 12-28-2021

I did 1k using LIT service, it was a little hard because i had to fill sworn statement and it was a long process.