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Big W Refund - Printable Version

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Big W Refund - JXN - 10-06-2021

So i brought a ps5 from Big W and it arrived the other day, a day after it arrived i complained to them that if had not arrived. Yesterday they contacted me saying that they have started an investigation with Australia Post. When it was delivered no one was home so only verification they have is a photo of it left outside the front gate. Should i be worried about the investigation or not because from previous experience they do send someone out to check it was delivered properly. Thankyou.

RE: Big W Refund - mothered - 10-06-2021

Quote:they have started an investigation with Australia Post
Australia Post are (at times) disorganized when Investigating consignments, so It may take a while to receive a response.

Quote:When it was delivered no one was home so only verification they have is a photo of it left outside the front gate
Perfect DNA material.

Under the above circumstances, the photos are useless. Anyone could've stolen the package while It was left unattended.

Quote:Should i be worried about the investigation or not
Not at all.

It's simply part of protocol to move forward with the claim.

Quote: from previous experience they do send someone out to check it was delivered properly
They have no right to set foot on your private property and question you about the delivery, nor are you obligated to answer their concerns.

RE: Big W Refund - JXN - 10-06-2021

(10-06-2021, 08:37 AM)mothered Wrote:
Quote: from previous experience they do send someone out to check it was delivered properly
They have no right to set foot on your private property and question you about the delivery, nor are you obligated to answer their concerns.

Thankyou very much, i will keep you updated.

RE: Big W Refund - mothered - 10-06-2021

(10-06-2021, 09:24 AM)JXN Wrote: Thankyou very much, i will keep you updated.
Please do.

And you're most welcome.

RE: Big W Refund - elemenowpee - 10-08-2021

(10-06-2021, 07:39 AM)JXN Wrote: So i brought a ps5 from Big W and it arrived the other day, a day after it arrived i complained to them that if had not arrived. Yesterday they contacted me saying that they have started an investigation with Australia Post. When it was delivered no one was home so only verification they have is a photo of it left outside the front gate. Should i be worried about the investigation or not because from previous experience they do send someone out to check it was delivered properly. Thankyou.

out of interest, how aged is the account?

interested to hear the outcomes of this

RE: Big W Refund - mothered - 10-08-2021

@JXN, any developments with the SE?

RE: Big W Refund - JXN - 10-11-2021

(10-08-2021, 11:04 AM)mothered Wrote: @JXN, any developments with the SE?

Not yet still waiting for “aus post to investigate” i will most likely call this afternoon to see how things are progressing.
(10-08-2021, 10:59 AM)sdoin Wrote: out of interest, how aged is the account?
interested to hear the outcomes of this

I made the account at the start of this year

RE: Big W Refund - Pandemic5th - 10-11-2021

(10-06-2021, 09:24 AM)JXN Wrote:
(10-06-2021, 08:37 AM)mothered Wrote:
Quote: from previous experience they do send someone out to check it was delivered properly
They have no right to set foot on your private property and question you about the delivery, nor are you obligated to answer their concerns.

Thankyou very much, i will keep you updated.

I always wonder if this is more of a pressure tactic instead of genuinely helping look for the lost package.

Carrier investigations are never worth anxiety, tbh. If things go south for your refund there are a myriad of options you can use to resolve the situation and at least get your money back.

In case the a DNA doesn't work out, and you don't want to press the issue, a simple "my neighbour picked it up" works wonders to diffuse it.

RE: Big W Refund - JXN - 10-12-2021

(10-11-2021, 11:42 PM)Pandemic5th Wrote: In case the a DNA doesn't work out, and you don't want to press the issue, a simple "my neighbour picked it up" works wonders to diffuse it.

Well, it's all set out pretty well. Australia Post did leave it Outside my Gate 4 Meters from a MAIN RD insight from the footpath & road so anyone walking past could have seen the ps5 and stolen it correct? Hopefully, it does work out well but if it doesn't I will have to say that my neighbor did pick it up. But I am happy to take this as far as they need to go because I do have a valid reason and as far as I am concerned "I don't have my package"

RE: Big W Refund - mothered - 10-12-2021

(10-11-2021, 11:22 PM)JXN Wrote: Not yet still waiting for “aus post to investigate” i will most likely call this afternoon to see how things are progressing.
No problem at all.

Please keep us updated as developments unfold.