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+--- Thread: Documentation from shop (/Thread-Documentation-from-shop)
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Documentation from shop - smallgreyman - 09-18-2021
Hello, I began SE on my G560 speakers from SE. The thing is I got this speakers with farting subwoofer. I didn't see it for a few months. Now I realized they are defected so I decided to SE them. I created fake POP and said that shop refuse me to replace it due to 30 days of warranty in shop and they offered me a coupon which I kindly declined. Now logitech wants documentation from shop saying that after 30 days they won't accept product. I fucked up a bit saying about those 30 days but what this document should look like? Or you have other ideas how to bypass it?
RE: Documentation from shop - mothered - 09-18-2021
Quote:I created fake POP and said that shop refuse me to replace it due to 30 days of warranty in shopWas the fake POP accepted without being questioned?
Quote: Now logitech wants documentation from shop saying that after 30 days they won't accept product.What was Logitech's exact message when requesting the document?
RE: Documentation from shop - smallgreyman - 09-18-2021
Yes it was accepted with no problems.
Agent just asked for a document that confirms shop's warranty is only 30 days.
RE: Documentation from shop - BenzoMyLife - 09-19-2021
If you didnt gived your s/n to agent just create new fresh email new pop and start again
RE: Documentation from shop - mothered - 09-19-2021
(09-18-2021, 06:49 PM)smallgreyman Wrote: Yes it was accepted with no problems.Then they may well do the same with the requested document.
(09-18-2021, 06:49 PM)smallgreyman Wrote: Agent just asked for a document that confirms shop's warranty is only 30 days.As already mentioned In my previous post, what was Logitech's exact message when they asked for the document?
RE: Documentation from shop - smallgreyman - 09-19-2021
I don't remember exactly but he just asked for document which shows that shop won't take this on warranty.
RE: Documentation from shop - smallgreyman - 09-22-2021
Update!
Today I wrote to US support (no live chat in my country). I was talking to the same guy that wanted documentation. I gave him information list and photo with SN and handwritten ticket number. Claim is approved and I have to wait for e-mail containing replacement details.Rep just probably forgot about documentation from shop so I got lucky.
RE: Documentation from shop - mothered - 09-22-2021
(09-22-2021, 02:58 PM)smallgreyman Wrote: Update!Logitech are usually firm with their assessment, so you're pretty fortunate that the rep didn't refer to the document.
Today I wrote to US support (no live chat in my country). I was talking to the same guy that wanted documentation. I gave him information list and photo with SN and handwritten ticket number. Claim is approved and I have to wait for e-mail containing replacement details.Rep just probably forgot about documentation from shop so I got lucky.
All In all, the SE succeeded regardless of how It was done.
Congrats, good work.
RE: Documentation from shop - smallgreyman - 09-23-2021
Thank you. Will keep going with work
RE: Documentation from shop - mothered - 09-23-2021
(09-23-2021, 12:20 AM)smallgreyman Wrote: Thank you. Will keep going with workNo doubt this would've boosted your confidence level.
All the best with future SEs.